A comfortable hotel more suited for leisure than business
01/08/2015 Stuart B, Sheffield, United Kingdom
The hotel is located a few miles out of Glasgow City Centre but is a short walk from Stepps Railway station which has regular services to the centre of Glasgow. Its also close to the major A80/M80 ro... more
The hotel is located a few miles out of Glasgow City Centre but is a short walk from Stepps Railway station which has regular services to the centre of Glasgow. Its also close to the major A80/M80 roads but far enough away for noise not to be an issue. I stayed here as Glasgow city centre hotels were full due to a popular concert at the SECC.
Its a compact hotel which offers a small bar/lounge and restaurant. I didn't see a lift but the stairs are wide and not too long. My room was compact, clean with a small desk and double bed. Some of the furniture tops/edges were showing signs of wear.
The restaurant offered a good selection of food, my dish of salmon was cooked and presented well although the service I received was a little slow. My neighbouring diner was seated, ordered his foood and was enjoying his starter before my food order was even taken.
I didn't need to rely on my alarm clock as at 6am a refuse truck reversed outside my room window with the reversing warning beeps waking me up very effectively. Thankfully I wanted to be up early.
Checkout was brisk and professional.
Breakfast only starts at 06:45 which is a little later than I would have liked. I arrived at the restaurant door a few minutes before opening to find the door locked; it appeared the staff were having their breakfast first. When the door was unlocked, I ordered porridge made with water. The waitress visited the kitchen twice with my request, clearly the chef had made a batch of porridge with milk and was keen to push this. On the third attempt the waitress (who was very professional) apologetically advised that chef would make a bowl of porridge with water noting that chef doesn't like mornings!
I'm sure for a leisure visit or wedding the hotel would be perfect. During my visit i didn't get the impression that it was focused on business travellers. less
BWGarfield, General Manager at BEST WESTERN Garfield House Hotel, responded to this review
Dear Stuart B
Thank you for taking the time to review the hotel and I am delighted that you generally enjoyed your stay and found the hotel to your satisfaction.
I will certainly take your constructive comments on board and as a management team we will review them.
Once again thank you for the review and I hope that we have the opportunity to welcome you back in the future.