Be wary on verbal agreements with wedding plans
My brother and his fiance planned a surprise wedding under the guise of a 40th birthday party, the wedding crew were very accommodating during the planning, however on the night the duty manager (come... more
My brother and his fiance planned a surprise wedding under the guise of a 40th birthday party, the wedding crew were very accommodating during the planning, however on the night the duty manager (come bar manager) decided that despite guests being told that the bar was open until 3 on check in, that he'd close it at around 1.30/1.45. Being one of the few sober people at the wedding, I tried to discuss this with the manager on duty at the time, he told me I had to provide written proof that a 3am close had been agreed and refused to put in writing, on company headed notepaper, that he was the person who had arbitrarily decided to closed the bar despite confirming this verbally to me. A warning to anyone else booking a wedding here, this may be an issue you will face in the future. Outside of this everyone else was pleasant enough and very professional. less
BWGarfield, General Manager at Best Western Garfield House Hotel, responded to this review
Thank you for your feedback, which I have discussed in detail with my team.
We were delighted to be involved in such a wonderful event for your brother and his new bride, and I am pleased you enjoyed that aspect of your stay.
By way of explanation rather than an excuse to your review, I will respond as follows.
While the Resident's Bar is generally open on wedding nights until 2am, as with all licensed premises we have a legally bound duty of care which involves the right to refuse.
The hotel's duty managers (personal license holders) are empowered to make such decisions. On this occasion, they decided that sufficient alcohol had been consumed following the function, consequently they decided to cease service at this point.
While I appreciate this is subjective and you felt you were sober, our manager on duty felt otherwise, and I must fully support this decision.
Whilst you felt the need to leave the hotel without paying your bar bill, the groom settled this on departure.
I appreciate you are unhappy with our decision but hope that on reflection you can accept the reason it was made.
Group General Manager