Great staff shame about the cows
12/07/2017 isobelkirk, Kirkcaldy, United Kingdom
We have stayed here before and have to say that's why we returned. Staff were very friendly and helpful. The room was large but too warm so window was opened to let some cold air in. The cows in the f... more
We have stayed here before and have to say that's why we returned. Staff were very friendly and helpful. The room was large but too warm so window was opened to let some cold air in. The cows in the field in the field next to the hotel grounds didn't seem to sleep At all and made so much noise. So I couldn't sleep for the noise or if window was closed I couldn't sleep for the heat. Breatfast was excellent, menus in restaurant was not great and I would say overpriced. Very handy for the fort shopping. less
BWGarfield, General Manager at Best Western Garfield House Hotel, responded to this review
Thank you for your feedback regarding your recent stay with us.
I am sorry to learn that your stay was marred by the farm animal noises from the fields to the rear of the hotel. Until recently, this area was home to merely three horses, who became a welcome sight to guests staying in field facing rooms. The recent addition of some cattle to the field has come as a surprise to us all.
I can only apologise for the inconvenience you experienced, and would like to assure you of a preferred room allocation on future visits. Please contact me directly, and I will be more than happy to assist you with this.