One star is too good for this place!
15/07/2018 MrsD191011, Glasgow, United Kingdom
My husband and I were here for our nieces wedding on a beautiful, sunny July day. Unfortunately, our first impression was marred by the horrendous stench of sewage which greeted us running down the fr... more
My husband and I were here for our nieces wedding on a beautiful, sunny July day. Unfortunately, our first impression was marred by the horrendous stench of sewage which greeted us running down the front steps and into the gardens of the hotel. Surely an emergency plumber could have been called given the special occasion taking place??
The bar area was far too small for the number of guests in attendance, after dinner they opened another room with tables and chairs aplenty, this room should have been opened throughout the day to avoid people having to stand around before and after the ceremony.
The bar itself was tiny and the staff most unpleasant. At one point there was only one barmaid serving and my husband waited in line for around 25 minutes. It was as though the wedding was a surprise to them! The attitude of one barmaid in particular was disgusting. We were advised by our family that there were drinks included for us, and, while I understand the staff have to check if we have had our complimentary drink when serving us, barking “have you already had your free drink?” at guests is definitely not the best way to go about it. A lesson in manners and customer care would not have gone amiss here.
When dinner was announced, they immediately turned the lights off in the bar and shouted that the bar was closed. Those who were waiting in line just had to go without being served.
When everyone was seated for dinner, we were told the speeches were before the meal, however, no staff came around to offer drinks (which we know were already paid for) which unfortunately meant we had no drink to raise a glass to any of the toasts. Unacceptable standard from the hotel as far as I am concerned. One tiny jug of water for a table of ten meant there wasn’t even enough of that to go around so we were forced to raise empty glasses.
The dinner was ok. The soup was nice and the main and dessert was fine for me. I had to ask three times for a jug of water for the table.
While we enjoyed the wedding and our time with family, I am sad and disappointed that this hotel badly let down the wedding party with the shockingly poor service. If you want advice, avoid this place!
BWGarfield, General Manager at Best Western Garfield House Hotel, responded to this review
Thank you for also taking the time to post your feedback. I am again sorry that we have not matched your expectations.
As in my earlier response, I would like to reiterate that John Kelly has spoken with your niece and she has assured him she had a wonderful day.
In relation to your comments, I would again highlight that it was not sewage, and that we worked tirelessly around the clock until we found the source of the leak and repaired it. I will certainly discuss your service points with John and the team on duty that day.
Once again, my apologies that we have not matched your expectations.