Best Western Garden Inn

My brother and I were in Santa Rosa for a family function and chose this property based on its location and price. We received much more! The property is older, with much larger rooms than you find today, but everything has been renovated and updated . The beds and pillows are comfortable, the bathroom spacious, and everywhere is well-lit with LED bulbs. We stayed in room 118 which offers a patio and view of one of the pools. That room is also in the back away from street noise. Finally, everything was scrupulously clean. I definitely recommend this property! less

What a great find in this clean, pretty, nicely laid out hotel. Close to downtown. Huge rooms . Heated pool and hot tub .Breakfast available. Nice helpful staff .We stayed in the king room garden area. We will return! Thank you! less

I have stayed at this Hotel 4 times over last few months and had a very nice stay and always a pleasant person at the front desk but this time it was a nightmare ! My wife made a reservation for me using my credit card, when I arrived after A 6 hour drive at almost 1am the front desk person would not allow me to check in even after telling him the reservation was with my credit card and my wife and I even share the same last name. The desk man was dressed sloppy and was extremely rude, he acted as if I interrupted his TV show Or whatever he was doing on his phone, I was made to feel I was an inconvenience. Needless to say I was furious and tired and I asked to talk to the manager and the man rudely said that was not going to happen. As I sat in my car trying to get a Hotel room elsewhere I watched this man walk outside a few times and flirt and talk with some lady and I could hear him laughing. I wonder how a man like this is even able to work a customer service job. This is NOT the type of service you would expect to get from a Best Western . My wife and children have traveled a long way to spend Christmas with family, we reserved a first floor room at this Hotel because we have 2 small children with us and now we are stuck on a 2nd floor in a unplanned location for Christmas. less

This hotel is very clean, mostly quiet, well priced (for the area), and comfortable. I stay here every three months for doctors appointments and always have a great experience. The grounds have nice landscaping, and even with the busy streets out front there’s really no traffic noise. The staff goes out of their way for you. less

Had a very good nite sleep with and excelllent breakfast located on the property. There is a pool and hot tub, Clean rooms and great customer service, Fridge hot shower located close to Sonama County Fairgrounds less