Beware - Noisy Construction Zone!
04/03/2017 Kristin A, Junction City, Oregon
No complimentary breakfast which is a Best Western tradition and the for-pay breakfast was less than satisfactory, e.g., an english muffin so over-heated it could not be cut with a knife. Not to menti... more
No complimentary breakfast which is a Best Western tradition and the for-pay breakfast was less than satisfactory, e.g., an english muffin so over-heated it could not be cut with a knife. Not to mention the group of very loud, opinionated men who acted as though they were the only ones in the small cafe building. The front parking lot was being filled with large shipping containers thus eliminating approximately half of the parking spaces. Truck back-up alarms began at 7am thus eliminating the possibility of resting in the morning. We will avoid this Best Western on our next visit to Santa Rosa. less
donadidit44, General Manager at BEST WESTERN Garden Inn, responded to this review
Thank you Kristen for letting us know about your stay. First I am sorry about your English muffin, I would have sent it back. And no we do charge for breakfast, not all Best Western have a complimentary breakfast. Just to let you know, you actually pay for that free breakfast in the rate. And yes the garbage trucks and delivery trucks do have back up noise, and they do start early, as in any hotel. Just to let you know We do have three storage containers that were delivered last week, and they do take up 8 parking spaces. not half the parking lot. Those containers are for all the new items for our upgrade for our rooms that will start 03/14/17. Everything in the rooms will be replaced. Sorry to hear that you will avoid us next time you are in town. But do come by and check out that have done.