Best Western Garden Inn

This motel is located in one of the worst areas of Santa Rosa, on a busy street, among homeless, drug addicts, and steps away from car repair shops, vacant lots, and boarded up motels. The manager seemed knowledgeable and helpful, but all the other front desk employees were poorly trained and borderline unprofessional. About half the people we saw in the parking lot were poorly dressed, driving rusty cars, and one person told me that she was robbed in her room a few days before. The rooms around the garden seemed nice, but the other two buildings were just about average. If you are paying half the standard rate it would be OK for a night, but otherwise I believe the regular room rates are greatly inflated. Not recommended. less

I've stayed here before, always overnight, with my two dogs on the (very) long drive from Los Angeles to Mendocino and the experience here has always been a good one until now – friendly staff, a clean room, no elevators or valet, simply pull in, check, in and then fall into the bed after driving for seven hours. Not fancy at all, but functional and comfortable. (Aside from the square, squishy pillows). With the pandemic, though, my travel goals and priorities for this trip were very different than simply finding a bed for the night: Safety. And on the this level, this trip, the hotel did not live up to what it and Trip Advisor promised. It was a huge failure. Aside from a sanitary and sanitized environment, I also wanted to avoid contact with groups of people and thereby minimize my chances of contracting the virus. Which is why the pull-in, check-in and fall into bed experience seemed ideal. No valets. No elevators. No groups of people. Which was true. And although I did come across fewer people, none of them – including staff – were wearing masks. One of the reasons I felt safe staying here is because Best Western goes to great pains and lengths to let us guests know that they're setting very high standards for and protocols for their us. But these claims – at least at this hotel – were disingenuous: When we checked in, the front desk staff were not wearing masks. To be fair: They were super friendly, accommodating and smiley, but all that mattered far less than mattered less than my safety. The fact that county mandates and hotel chain assurances were ignored right off the bat called into question all their other safety protocols. Quite simply, they lost my trust and I also lost some sleep. And they lost a customer. If masks don't matter and you need a bed for the night, this is as good a place as any. But if safety is your concern, I'd urge you to look elsewhere. less

We spent two nights at the BW Garden Inn. The room was clean and functional. During the pandemic they do not clean the rooms. We had to go to the office to pickup extra towels and TP. I was surprised and pleased that the restaurant was open for cooked to order breakfast. We enjoyed the lanai and courtyard. less

We really love this Best Western hotel in Santa Rosa. Breakfast currently n a separate bungalow. It IS excellent with lots of choices, and cooked the way you like it. Rooms are quiet. Because we leave the bathroom light on in order not to sleep totally in the dark, we love that the bathroom does NOT have a noisy fan running with the light that's impossible to turn off. Only suggestion for improvement would be if the management could find some way to light the heater/AC controls for adjusting during the night when you just know you cannot inflict an overhead light on your husband, and didn't think to pack a flashlight . . Maybe a micro-flashlight on a chain, or a small battery light could be used. less

From friendly helpful staff to clean comfortable room to the beautiful plants and trees all around the place you will love this place as much as I do. I stay here often for work and I would highly recommend! less