Best Western Garden Inn

Stayed there in early Jan 21, room was clean neat and in very good shape. The garden area is so very nice and relaxing, the pool even though closed looked like it was in very good shape. I will be returning with my family for a few days less

This is a very cute, clean, cozy, and quiet place. Just a nice place to go and relax. Grounds are kept up well. Some rooms have a little patio with chairs to hang out. Staff always friendly and professional. Will return to this location again. less

Garden Inn sits among the many motels/hotels that line Santa Rosa Avenue, but it the best property by far. I've stayed here a couple times and always had a great experience. The rooms are clean and up to date and the staff is nice. Each room gets a parking space and the grounds are well-maintained. It's a comfortable place to stay and terrific value. less

Horrible customer service, clean room, nice location, the worst grab in go I have received since the covid. The 1 piece of fruit provided was an orange that was actually black and looked so horrible that I tossed it, 1 granola bar, and a bottle of water. When I asked for some powder creamer for coffee I was given 2 packets and treated like crap when I asked for a couple more, I was told "well I only have a few more but if you need them here". Horrible customer service! less

This motel is located in one of the worst areas of Santa Rosa, on a busy street, among homeless, drug addicts, and steps away from car repair shops, vacant lots, and boarded up motels. The manager seemed knowledgeable and helpful, but all the other front desk employees were poorly trained and borderline unprofessional. About half the people we saw in the parking lot were poorly dressed, driving rusty cars, and one person told me that she was robbed in her room a few days before. The rooms around the garden seemed nice, but the other two buildings were just about average. If you are paying half the standard rate it would be OK for a night, but otherwise I believe the regular room rates are greatly inflated. Not recommended. less