Worse Best Western I stayed at.
My wife and I went to Dover DE and decided to stay at a hotel overnight. I have stayed a many Best Western hotels. Most of them are very nice.Although the service at the desk was not that bad. I have ... more
My wife and I went to Dover DE and decided to stay at a hotel overnight. I have stayed a many Best Western hotels. Most of them are very nice.Although the service at the desk was not that bad. I have to say that this is the worse one I have stayed at. It was under construction, however it looks like they are taking a long time to get it back together. The room did not look like the picture presented online. Our first room also smelled bad,so we moved to another. In the morning we went for the breakfast and no hot meals. All the equipment had out of order signs. I poured a cup of coffee it was bad, and I can drink just about any brewed coffee fresh or old. If this was a ratting for the worse I would have to say this one is in the top 5 someplace. I think that Best Western should just knock it down and start with a new one. Across the street is a Microtel hotel I don't think this Best Western can compete with that one. less
Steve G, General Manager at Best Western Galaxy Inn, responded to this review
Of course the rooms don't match the picture. We are in the middle of renovations as stated on the website,hotel doors and the front desk.. Sorry they were having trouble with the pancake machine but I confused about the coffee it is the required standard of all the Best Western's. Maybe after we are finished the renovation we will be more to your standard.