Disappointed in such an old/dirty hotel
03/10/2017 Filomena C,
After booking this hotel, with no other option for race weekend, I didn't know what to expect. Reading the reviews before getting there, I began to worry that we were going to stay in an old dirty hot... more
After booking this hotel, with no other option for race weekend, I didn't know what to expect. Reading the reviews before getting there, I began to worry that we were going to stay in an old dirty hotel. As I arrived into the lobby there was a black and white movie playing, old leather couches, and fans that looked like they might just fall off the ceiling. Walking down to my room felt as if we were walking in a dorm hall, I didn't know what to expect with the room. Once I was in the room, I realized that there were few convenient outlets that worked, holes in the sheets, a weird smell in the room, dirty stained shower curtain and walls, somebody else's hair stuck to some towels, a shower that looked like it would break at any moment and more. This hotel is old and it seems like the owners/company don't care about spending just a little to fix simple things. If you cared about your guests, at least seem to try to fix up the place, like just go to Walmart and get new clean shower curtains. less
Cathy W, General Manager at Best Western Galaxy Inn, responded to this review
I am so sorry we did not live up to your expectations with this stay. I want you to know these are not normal. I am not sure which room you were in. I would like to ask you to call me so I can get that information and offer the housekeeper more training.
We are also planning some upgrades to the hotel. We have started with the outside and the entrance ways. As the busy season winds down we will look into making changes on the inside. I hope you will come give us another chance.