It's OK, some things need to change to be better
14/08/2018 thepiratemorgan, Central NY
Our party of two families stayed two nights on our way to OCMD as we do every year so we have stayed at a couple of other hotels in the area. For the money this hotel was just OK, wasn't anything spec... more
Our party of two families stayed two nights on our way to OCMD as we do every year so we have stayed at a couple of other hotels in the area. For the money this hotel was just OK, wasn't anything spectacular. The room was actually roomier than expected and in reasonable repair, although the lighting could be a little better. We found it to be too dark even with all the mismatched bulbs lit (a clear incandescent bulb and a compact fluorescent in the same fixture? quite odd). We did have some minor issues with the NON-SMOKING rooms actually smelling of smoke, our friends had to change rooms due to that. I'm very sensitive to cigarette smoke and I wouldn't say the entire hotel stunk of it and luckily my family's room did not smell of it. Both families had mattresses that were squeaky, so they need to change out some of the beds. Ours was so bad we had to switch beds with our 12yr. old daughter. We didn't want to switch rooms for fear of getting a smokey room. The bathroom was a little dated and could use a "freshening up", but everything worked as it should. Breakfast was your average fair, again, nothing spectacular but was acceptable for the price paid for the stay. The lady attending the breakfast area was quite pleasant each morning, always made sure everything was stocked. The outdoor pool area was actually the highlight of our stay, water was clear and warm and there were plenty of chairs and tables.
The Pizza and Pasta restaurant in the same general parking lot was VERY GOOD, give it a try if you stay here.
The main thing that needs to change here is a changeover to a COMPLETELY NON-SMOKING hotel and a complete overhaul of the interior with a nice clean down and some new paint. This place would sparkle if this was done. Why does a major hotel chain still continue to cater to a minority of people??
Overall, I'm keeping this hotel on our list only due to the fact that it's in a decent neighborhood primarily, and that it's a reasonably priced hotel secondarily, but it will be low on the list. Go SMOKE FREE and do a clean up and I'll move it up accordingly. less
stevegP324QU, General Manager at Best Western Galaxy Inn, responded to this review
I apologize for the smoke smell. We keep the smoking room because we have loyal guest who are contractors and truck drivers that stay 15 to 20 days a month. We are working on several means of removing the smell some work better than others. We do have some update in the work it just take time to get approval.