The hotel is located in an good area, the only problem is that it is right next to the train tracks, so expect to be woken up by the train super early in the morning and in the middle of the night. I ... more
The hotel is located in an good area, the only problem is that it is right next to the train tracks, so expect to be woken up by the train super early in the morning and in the middle of the night. I understand that most places have a deposit for your stay but regardless if you book through them or a 3rd party website it should be mentioned at checkout process not in the smallest print in a hidden area. The hotel is very nice from the outside and the inside as well. When I arrived the guy that checked me in was super friendly and helpful. The second night I was there I had an issue with the washer, it charged my card twice but it would not start. When I went to the front desk the guy with glasses that helped me was not helpful at all. He seemed like he did not want to be at work, much less help with an issue. He took a look at the washer and said, "call that number, we don't own these washers, that's why I never even deal with them and walked out the laundry room." Super unprofessional, I get that you can't do much for me, but it is in your facility, at least apologize for inconvenience and maybe offer to help call the company.
Lastly the power went out twice while I was there, it was not raining, there was no wind, it just went out early in the morning so I could not take a hote shower 2 days I was there. Also there was a fire alarm that was broken right outside my room that would not stop going off, finally after about an hour someone went to go get someone to check it out and through the door they said they would send maintenance up to look at it. Great noise to wake up to at 6 in the morning.
Aside from those complications the room was clean the bed was comfortable, the fridge and microwave worked great. less