Very poor stay!!
I was at the hotel by 10:00 in the morning because my cruise ship was docked early.The fellow behind the desk didn't even look up at me and just asked. "checking out" I said no.He glanced up from his ... more
I was at the hotel by 10:00 in the morning because my cruise ship was docked early.The fellow behind the desk didn't even look up at me and just asked. "checking out" I said no.He glanced up from his game of solitaire and said check in time was 3:00pm.I asked him if I could leave my luggage here as I don't want to carry it around.He gave a sort of face that said, "oh my, I have to move".He put my luggage in a room that had office stuff in it.He never offered me any solutions to my problem of being there early, or tried to accommodate me with an earlier room or if I could check back in a couple of hours for a room.I returned 4 3/4 hours later after walking around a strange neighborhood in an industrial area.I finally found a mall 1.5 miles away,so I took a bus to the mall.I finally returned to the hotel at 2:45pm and there was a gentleman in front of me checking in.He also asked if he was early to check in. The same fellow behind the counter said yes it was, but he will get him one. less
BestWesternHotels, Corporate at Best Western Ft. Lauderdale I-95 Inn, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts