Nice hotel but beware the ridiculous payment policy.
25/08/2018 Richard A, Coventry, United Kingdom
I am a long term user of Best Western hotels, and although the room, breakfast and pool facilities here are perfectly acceptable and our stay overall was good value, I was left very frustrated and bew... more
I am a long term user of Best Western hotels, and although the room, breakfast and pool facilities here are perfectly acceptable and our stay overall was good value, I was left very frustrated and bewildered at having my payment card of choice refused. I am from the U.K, and have a Revolut prepaid Mastercard that I have used all over the world, including the USA, to pay for countless hotel rooms, and it has always been accepted without question.
Until now, that is. The guy behind the counter simply refused to accept it, and forced me to use a different credit card that ultimately costs me significantly more to use abroad. He claimed that it is a corporate policy not to accept prepaid credit cards - well perhaps all of the other Best Westerns I've previously stayed at (including 5 on this trip alone) should be hauled over the coals and retrained immediately? None of them have raised an issue.
I suspect he was just an ill-informed jobsworth type.
Be aware of this when considering a stay at this specific hotel. Very unsatisfactory and restrictive. I'd stay elsewhere next time. less
Peter G, Front Office Manager at Best Western Ft. Lauderdale I-95 Inn, responded to this review
Thank you Richard A, for taking the time to post a review on your recent stay here at the hotel. I am glad to hear that the hotel itself was great, I am disappointed that the pre-paid card situation was a issue that stained the actual stay of your time here at the hotel.
We unfortunately do not take pre-paid cards due to the high volume of fraud that has come about when allowing pre-paid cards as a form of payment. Through much thought for both the hotel and guests alike, we must refuse that form of payment, in order to ensure no further fraud is allowed in the business.
I do apologize that this policy was an issue for you, But I hope you could reconsider staying with us again next time your within the Fort Lauderdale area. Again thank you for taking the time to post a review about your recent stay here at the hotel.