Good, but no cigar (or Wi-fi in our room!)
21/03/2019 Bishop6, Colchester, United Kingdom
We managed to book this 3 night trip on a winter sale. The Deluxe room (8) was pleasant enough and very clean - likewise the rest of the hotel - but perhaps not as “deluxe” as other Superior rooms wh... more
We managed to book this 3 night trip on a winter sale. The Deluxe room (8) was pleasant enough and very clean - likewise the rest of the hotel - but perhaps not as “deluxe” as other Superior rooms where we have stayed previously: a king sized bed and walk-in shower were welcome, but the dressing gowns, slippers and coffee machine not wanted nor used. As with every UK Best Western we have stayed, the staff were all very friendly. The only real criticism I could level at the hotel, would be the lack of wi-fi in our room. Apparently, there had not been a complaint regarding this before and it was working fine throughout the rest of the hotel. We were offered another room, but, having unpacked, we declined this offer. So, we had no signal at all while we were in our room and had to tether to our mobiles, but unfortunately, the EE signal wasn't good either. Also, I don't know if it is the same in their busy periods, but we found the meal times a little restrictive, 6pm-8pm Friday & Saturday and 5pm-7pm for a carvery on the Sunday. That being said, the food we had in the restaurant was very good and the staff were more than willing in dealing with my difficult dietary requirements. Even the cooked buffet breakfast at the weekend mornings was pretty good; far better than buffet breakfasts we've had elsewhere. Overall I would rate this hotel higher than an average, but not quite very good, for which the TA ratings don't allow; I suppose a "Good" rating would be more suitable. less
JaneM4542, Manager at Best Western Fowey Valley, responded to this review
Thank you for your valued feedback. I'm sorry that I wasn't able to help you with the Wi-Fi in your room, rest assured this will be rectified by your next visit.