Great Hotel, Great Staff
18/03/2018 NaddyOo, Lichfield, United Kingdom
Big thanks to the BW team, in particular the polite and helpful Josh and Amir, for making our stay wonderful (less so to the rude young chap on reception that barked ‘Josh, BAR!!!!!’ right in front us... more
Big thanks to the BW team, in particular the polite and helpful Josh and Amir, for making our stay wonderful (less so to the rude young chap on reception that barked ‘Josh, BAR!!!!!’ right in front us. Not how I expect anyone to ask someone to do something!) The room was lovely, food great, breakfast exceptionally generous, and an overall great stay! We took our dog with us so we were in an outside room, the only minor criticism was that people seemed to leave their dogs in the room alone, which lead to constant incessant barking whilst my daughter was sleeping which was a shame. Not sure that should be allowed really as they are welcome in the bar. less
Jane M, Manager at Best Western Fowey Valley, responded to this review
I will be making sure that both Josh and Amir see your lovely review, thank you for taking the time to write it.
I would like to assure you that we do not encourage our staff to 'bark' at one another and I will be speaking to the young man concerned and informing him that only Barney (the Golden Retriever owned by our GM) is allowed to bark at staff!
I am sorry that you were disturbed by other dogs around you and I can only reiterate that we love our canine friends here, and they are always welcome to join our guests in the bar.