13/03/2018 CoEliHoz82, Detroit, Michigan
The hotel has the potential to be a nice place - it has a beautiful view of the intercoastal (we saw a dolphin by the dock), and nice pool, but that's where it ends. I'm not sure if it was the room w... more
The hotel has the potential to be a nice place - it has a beautiful view of the intercoastal (we saw a dolphin by the dock), and nice pool, but that's where it ends. I'm not sure if it was the room we were placed in, but the carpets were dirty (left our feet black), and the door was askew and let in light from the outside - if it lets in light, it lets in bugs. So that brings me to the "palmetto bugs" that were in our room (read: giant cockroaches, but were assured were just "palmetto bugs" (which, if you google, they are indeed, cockroaches)). We booked through Priceline, so again, I'm not sure if we were placed in their worst room - it was handicap accessible so the toilet was crazy high off the ground and the shower didn't drain very well. Being on the ground floor and close to the restaurant there was a lot of noise from outside.
The plusses: The staff was friendly. We asked for a crib for our daughter and they brought us a brand new pack-n-play. When we called about the "palmetto bugs" they sprayed around the doors and bathroom. Nice breakfast at the ihop.
I wouldn't stay here again given how much we paid and the condition of the hotel just for a view of the water. less
GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Thanks for taking the time to share your stay with us and we are sorry we failed to meet you expectations. We will definitely address your concerns with our staff. We are glad you got to watch the dolphins play and enjoyed our free IHOP Breakfast.