I usually stay at other branded properties nearby but anyhow I decided to stay there from Dec 4th to 11th. But I had to check out in the middle after I found out my necklace from Tiffany & Co STOLEN from the room, after the second night.
I put "do not disturb" sign as soon as I checked in, and didn't want housekeepers coming in. I obviously freaked out when necklace I put next to TV disappeared, and asked the front desk to check with CCTV or any other recordings they keep.
Was it too much to ask? Each time I talked to the front desk, different employee had different misleading information that kept me waiting for many hours. Especially Alyssa Gonzalez, the front desk manager, is the most UNFRIENDLY and INHOSPITABLE hotel employee I have ever met. She basically has an attitude of making guests feel BAD for any questions or requests. She didn't even feel sorry about giving wrong information about checking up with CCTV and other recordings that turned out to be really BS.
I am 100% sure I have brought the necklace to this trip (I have a picture of wearing it the day before it disappeared), and it was near TV. I have looked at literally everywhere in the room, even moved the wardrobe under TV, safe, etc.
I strongly suspect housekeepers, but the hotel was not really confirming if anyone went into my room.
So I had called the police to investigate this issue since the hotel was NOT HELPING at all, but I honestly feel I can't get it back. The necklace was really a meaningful gift.
This property may have a good location in terms of access to the city, but people, please invest more money in your SAFETY and comfort.
It will be just one huge, long, akward corridor from the entrance you have from stairs, then you have all the rooms on one side that is really near to the road.
The hotel is NOT safe and people working here are NOT helpful.
I would call this property not BEST Western, but WORST Western. I will never use any of Best Western brands in my life. less
BestWesternF3, Manager at Best Western Fort Lee, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.