Best Western Fort Lee

Best Western Fort Lee is a very economical and convenient hotel to access NYC. The hotel is recently remodeled. It has two double beds, mini fridge, coffee maker and a nice desk. Complimentary breakfast is offered: home fries, steak and pepper and turkey breakfast sausages. Also cereal, bagels, pancakes, waffles and tea and coffee. NYC is only 5 minutes away without traffic via GWB which costs $15 and $10 with EZ Pass. Uber will set you back $30 at least. Best bet public transportation. less

The rooms were small, bed uncomfortable, long walk outside from the front desk, breakfast room way too small for all that wanted to partake of breakfast. Many people were waiting for tables. Breakfast could be so much better. Why is this ice machine on the 2nd floor? should be 1 on each floor. less

Very nice hotel close to everything in Ft Lee. I have stayed her about 6 times and it is the best value in Ft Lee. Very good breakfast and friendly staff. Rooms are nice. Price is the best in Ft Lee from what I have seen. My go-to hotel when in the Ft Lee area. less

This entire experience was a nightmare. We booked 6 rooms under a group reservation. We had 11 people here for work, stopping literally only to shower and change, and dealt with the check in from HELL! Julissa or whatever her name was had an attitude throughout the entire check in process. She explained there was a $50 incidentals charge per room, no big deal. Throw it on the company card. However, she then proceeds to ask if I want to put it all on one card, but starts swiping it individually. Immediately I stop her, explain that if you run this card for the same amount 6 times at the same location, out of state from where the card was issued, it would flag as fraud. I’d have to call the company owners to call chase, etc, to lift the fraud, and we simply didn’t have time. Asked if she could just swipe once for whatever the total was for the remaining incidentals. She refused. Got short. Told me if I had an issue to call the supervisor because that’s not her problem. She was doing it her way or we could forfeit the rooms we prepaid. Took the card she told me had the supervisors number as she told me to call now, and the damn number rang the hotel. Seriously?! I asked why there wasn’t someone trained in management working the night audit. Asked when a supervisor would be available. She then proceeds to tell me to call tomorrow...which didn’t resolve the predicament tonight. So I asked what time she’d be available tomorrow, then magically there wasn’t going to be a manager or supervisor even on the schedule tomorrow per Julissa. Weird...36 hours without anyone trained in management even scheduled or available...sounds pretty sketchy. I travel literally 4 days a week, every week of the year, for work. I stay in hotels all across the nation, and never have I dealt with such attitude and ignorance. This girl was barely trained or capable of doing her job, which is not her fault. That is just a reflection of the management of this property. A DISGRACE to best western as a brand. less

We were there Sept 20. I originally booked this hotel through best western website and they charged me for the room immediately but it was still cancellable. On sept 15 I found it $50 cheaper on Expedia so I cancelled the room through best western and booked through Expedia. They never reimbursed me my original booking. They said they never charged me. I provided them proof and the manager said it was strange and she had never seen that before but she would look into it and get me a refund. Two weeks later and there has been no refund. I have tried contacting them, as well best western customer care and no one wants to resolve this. Now they are saying I have to go through Expedia for the refund. Expedia has NOTHING to do with it. We completed the booking that was through Expedia. The kicker.... one of the ladies at the front desk said for my trouble she would give me some best western points. Never happened. I have been a loyal best western customer for years. I’m disgusted at the way I’ve been treated. Do not stay here unless you want them to steal your money. I have proof of everything and will be lodging a complaint through BBB. Monday, if they do not have my money back to me I will be contacting my credit card company. less