Clean But Old and Stinky
12/04/2017 Becky C, Rochester, New York
I gave this a 3 because of its cleanliness. I clean when I arrive and my cloth was still white afterward. Bathroom clean as well. However, there was an old, musty cigarette smoke smell both in the hal... more
I gave this a 3 because of its cleanliness. I clean when I arrive and my cloth was still white afterward. Bathroom clean as well. However, there was an old, musty cigarette smoke smell both in the hallway and our room. The suite has a full/queen and a pullout couch beyond a wall. My son's bed, the pullout, did not come with a pillow or blanket which the front desk did bring up a sheet-like blanket upon request. We made a special trip to Walmart to pick up a cheap blanket & pillow for him so it wasn't a big deal. The bathroom: no washcloths, hot water came and went during our showers and the light with a vent fan is extremely loud and rickety sounding. We requested washcloths the first day but after enjoying a full day in NYC and coming back pretty late and tired, finding no washcloths on night two and three was more than disappointing. Washcloths are part of the deal in my opinion. Staff was friendly (except for the MIA washcloths), breakfast was adequate. All in all, the location and price made this a great vacation. The few irritating things we figured out how to cope. While it's certainly not the most attractive motel-hotel we've stayed in, it afforded us a nice time in NYC and it was clean! That's all that mattered to me. I'd recommend if these things wouldn't bother you. less
thomasgm1195, Manager at BEST WESTERN Fort Lee, responded to this review
Thank you for your comments. We will definitively follow up so we avoid inconveniences for future guest.
On behalf of the entire staff please accept our apologies for not exceeding your expectations.
Thank you again for taking the time to share your experience with us.
We hope you give us another opportunity to serve you in the future.