Roach Motel imitation
22/06/2017 noelh943, Tewksbury, United States
When I arrived while the outside was not great I figured it would get better specially after speaking with the concierge at the front desk who was polite and as helpful as possible. However my stay we... more
When I arrived while the outside was not great I figured it would get better specially after speaking with the concierge at the front desk who was polite and as helpful as possible. However my stay went totally downhill from their. Everything about my room screamed cheap motel and it had a mildew smell. Rugs appeared stained and the decor was outdated in the 80's. Their was no functioning equipment in the fitness room and their were things broken or malfunctioning throughout the hotel and that included my room. I would never stay here again and would not recommend this place to anyone even I was paid to do so. less
thomasgm1195, General Manager at Best Western Fort Lee, responded to this review
Dear Guest,
On behalf of the entire team please accept our apologies for not exceeding your expectations. We are in the process of renovating the whole property so that will give us the opportunity to provide a better product to our guest. I am glad my front desk clerk was polite and helpful and we want to continue improving the service. Hopefully you can give us another chance to provide you with exceptional service in the future.