Perfectely adequate for a cheap night's stay, but needs work
14/12/2016 pschack2016, Huntington Station, New York
I've often used Best Western for brief stays at a reasonable rate, without expecting luxury. This location somewhat fits in that mold - its staff is friendly, the rooms are clean, and the rates are de... more
I've often used Best Western for brief stays at a reasonable rate, without expecting luxury. This location somewhat fits in that mold - its staff is friendly, the rooms are clean, and the rates are decent - yet this one feels especially dilapidated. The shower head pulled out of the wall when trying to adjust it (although it worked) and adjusting the shower faucet for hot and cold took two hands and an inordinate amount of strength.
The exercise room was equipped with a decent treadmill and an elliptical trainer - but both were broken, the treadmill dangerously so (it had a slipping belt). I did use the only remaining functional equipment - a stationary bike - without a problem.
In sum: I'd say the staff is doing the best they can with what they have, but the place is badly in need of updating and more frequent maintenance. less
thomasgm1195, General Manager at BEST WESTERN Fort Lee, responded to this review
Thank you for your comments, good or bad we listen to every guest comment. We appreciate that you thought our staff was friendly and that the rooms are clean. Our staff takes great pride in their work. We are working on getting the hotel a major renovation in near future. Please call me when you come back and i will personally make your resavation and make sure everything perfect ion room on your next stay.
Thomas A. Gatto