Best Western Fort Lee

Of course you’re not getting a super high end hotel here, but for the NYC area, this is hard to beat! The prices were reasonable, and our accommodations were very pleasant. The staff was extremely friendly and helpful, even with our large and sometimes an organized group. Parking was plentiful, and I felt like the area was decently safe. I would recommend having a car, as it wasn’t very walkable. There are a lot of restaurants if you have a car to drive to nearby though. It’s also a very short drive over the bridge to Manhattan, which was perfect for us. Really rather easy access into the city. My room was basic but comfortable. The continental breakfast in the morning contain some hot foods and was really rather delightful for this class of Hotel. I would definitely stay here again if in the area. less

No refund or credit for cancellation because of the COVID -19 virus. I responsibly contacted this hotel on the Fourth of March to cancel or postpone my booking. I have since been advised there was no refund. The cancellation was not just for my benefit but also for the Best Western's. They got $1000 for doing sweet f a. If this is going to be Best Western's policy, the public should boycott them. less

Convenient place to stay, very courteous and helpful staff. I checked in at shift change, and both gentlemen were very efficient and kind. Hotel was quiet, even though it was booked. Would definitely recommend. less

I just wanted to reach out and personally thank Kiara for all her help to make our stay comfortable, smooth and seamless. We were coming from out of town very early in the morning. She made our last minute booking so smooth, easy to process and comfortable for all our guest. It was amazing. The room was spacious & clean. The parking was free and easy to access. We felt safe of the premises & food/restaurants were easy to locate. The hot breakfast was the prefect way to start a day. The room service staff members for clean sheets & towels were so helpful & friendly. Would definitely stay again & recommend as well. Thank you! less

I usually stay at other branded properties nearby but anyhow I decided to stay there from Dec 4th to 11th. But I had to check out in the middle after I found out my necklace from Tiffany & Co STOLEN from the room, after the second night. I put "do not disturb" sign as soon as I checked in, and didn't want housekeepers coming in. I obviously freaked out when necklace I put next to TV disappeared, and asked the front desk to check with CCTV or any other recordings they keep. Was it too much to ask? Each time I talked to the front desk, different employee had different misleading information that kept me waiting for many hours. Especially Alyssa Gonzalez, the front desk manager, is the most UNFRIENDLY and INHOSPITABLE hotel employee I have ever met. She basically has an attitude of making guests feel BAD for any questions or requests. She didn't even feel sorry about giving wrong information about checking up with CCTV and other recordings that turned out to be really BS. I am 100% sure I have brought the necklace to this trip (I have a picture of wearing it the day before it disappeared), and it was near TV. I have looked at literally everywhere in the room, even moved the wardrobe under TV, safe, etc. I strongly suspect housekeepers, but the hotel was not really confirming if anyone went into my room. So I had called the police to investigate this issue since the hotel was NOT HELPING at all, but I honestly feel I can't get it back. The necklace was really a meaningful gift. This property may have a good location in terms of access to the city, but people, please invest more money in your SAFETY and comfort. It will be just one huge, long, akward corridor from the entrance you have from stairs, then you have all the rooms on one side that is really near to the road. The hotel is NOT safe and people working here are NOT helpful. I would call this property not BEST Western, but WORST Western. I will never use any of Best Western brands in my life. less