Best Western Forest Hills
20/11/2017 Patrick J, wellington, United Kingdom
the room was nice and clean but the smoke alarm was covered in a plastic shower cap, I ate in the restaurant, 50% of the mussels were closed and had to be sent back , and the steak which was ordered ... more
the room was nice and clean but the smoke alarm was covered in a plastic shower cap, I ate in the restaurant, 50% of the mussels were closed and had to be sent back , and the steak which was ordered medium rare arrived well done. the hot apple pie was Luke warm and the cream was just full cream milk , in all not what I expect from best western less
ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Patrick J,
Many thanks for completing your review regarding your recent stay at the Best Western Forest Hills Hotel.
Following on from my private email I wanted to offer again our most sincere apologies for the problems you had in the restaurant.
I will also investigate why there was a plastic shower cap on the smoke alarm and the housekeeping department have missed this, I can only assume it was a previous guest who thought they could smoke in the room but again that should have been picked up on and dealt with correctly.
If you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at the hotel.