My daughter and I stayed last weekend, as our belated Xmas present to each other. She chose a Best Western having spent a few days at their Doncaster property for a work meeting. She'd raved about the food and the décor.
In our ground floor room, there was a dirty earbud in the bin and the bathroom lock was broken, There was no light on the ceiling, and we had to move the TV to reach the main lamp switch. The décor in the public areas and the bedroom we had was extremely out-dated.
The pool, jacuzzi and steam room were lovely - we spent two hours there.
Our main issue was the service in the dining room. We'd booked a table for 8pm and when we got to the restaurant, there were many empty tables. However, we were asked by X to wait ten minutes in the 'bar area' (a soulless space, with 2 tables, at the entrance of the dining room) while they served the people already seated. When we challenged that, we were shown to our table, and ordered a bottle of wine. That came quickly, but they seemed to be making a point, and we had to wait nearly half an hour for the food order to be taken. The food was OK, similar type quality to Premier Inn.
Next morning, we were waiting to be shown to a table for breakfast, and encountered X again, but she was too busy chatting to notice us. Having been dissed the night before, we found her behaviour insulting. Thankfully, after a few minutes, one of her colleagues saw us an hurried over. The breakfeat was OK, the coffee less so.
We were both very disappointed and will give this chain a wide-berth in future. less