Staff that really go out of their way - on a pleasant site
01/07/2015 happyholidaygirl059, Exeter, United Kingdom
I visited this hotel with my very elderly disabled mother and wanted two connecting rooms (one of which I wanted to have been disabled). However disabled rooms are only kitted out with shower to use ... more
I visited this hotel with my very elderly disabled mother and wanted two connecting rooms (one of which I wanted to have been disabled). However disabled rooms are only kitted out with shower to use once you have stepped into a bath - difficult for many. So I elected for an executive room (with walk in shower) and a room beside it. It took a baby alarm so I could help my elderly mother if required overnight!!! General issues: Executive room had no fridge available but nicely set out otherwise. The breakfasts could be improved with greater good quality fresh food but the cooked food - poached eggs, toast etc were beautifully booked and promptly presented so all was nice and hot.
The staff could not have been more helpful in all areas, maids for room care, restaurant and reception - all trying their best to help us through all difficulties experienced. The doorways are tight for a wheelchair and many doorways are difficult to negotiate with a wheelchair.
However, I think this hotel is ripe for really dynamic and innovative changes. It is rather old fashioned with minimal real residential benefits. The area to have coffee is really the entrance foyer area - with very limited and uninspired food options. There is a lovely view at the back of the hotel- but not really available to sit outside with a nice patio. Equally I think that they could improve on disabled rooms and options for people with limited mobility.
I did not use the spa and gym but they seemed popular with many clientele visiting just for those facilities. Plenty of parking outside too. less