Terrible - Horrendously Noisy
17/09/2016 charlotte88johnson, Rochdale, United Kingdom
We booked the room for a Saturday night well in advance as my partner was attending an assessment day for the police starting early on the Sunday morning. Myself and my 19 month old toddler were also ... more
We booked the room for a Saturday night well in advance as my partner was attending an assessment day for the police starting early on the Sunday morning. Myself and my 19 month old toddler were also staying so upon booking we requested a family room with a cot.
When we got to our room, it seemed ok until approx 6.30pm when excessively loud music began playing. The wedding venue room was DIRECTLY opposite our room, and only had a curtain separating it from the main corridor, and our room was approx. two feet from this. The music continued into the early hours, along with noise from the DJ, serving staff and drunk wedding guests.
This was completely inappropriate for a FAMILY room as none of us were able to sleep. Why we were not informed that there was a wedding booked for this night and told of the proximity of our room to the disco when we booked the FAMILY ROOM, I have no no idea. If we had been told that it was likely to be noisy we would not have wasted our money and would have booked a suitable hotel. I complained to reception but this got me nowhere. On top of this, the kettle was broken and the wifi was very poor.
Absolute disgrace. I would strongly discourage anyone from staying here. less
ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Thank you for taking the time to post your review on Trip Advisor following your stay here at the Best Western Forest Hills Hotel.
I was extremely disappointed to read your comments and on behalf of the Hotel would like to offer you our most sincere apologies for the inconvenience you where put to due to the noise from the function room that the wedding was taking place in.
I have spoken to our reception team in relation to this matter and unfortunately we were full on Saturday night hence the reason we could not relocate you to another family room in a quieter area of the hotel.
I have got your contact details and will be calling you next week to discuss the situation with you.
Once again please accept our most sincere apologies.