My partner and I stayed here with a groupon voucher we received as a gift. The service was excellent right from initial email contact for booking with prompt replies every time which was great. On arrival we were a bit early so we went into the bar for a drink and were served by a gentlemen called Chris who was absolutely brilliant, made us feel very welcome and had good banter with us, I hope his managers appreciate how good it is to have someone like this be the first experience you have. Even if anything else had gone wrong on the stay the review would have been good because of how he was.
The room was everything we expected for a hotel in this range and looks like it has had a freshen up recently, if I were to be critical I think the bathrooms require a refurb as along with the room phones and alarm clock are a bit circa 1980, peach bathroom suites are not cool! The bed was comfortable and everything else in the room was above what we expected. We had a door which is for joining two rooms which is quite thin as we could hear our neighbours, didn't really bother us but I could imagine it would bother a lot of people. We eat in the restaurant as part of the voucher and the menu was decent and the food was excellent, service was quick and staff were honest and helpful. We made use of the pool facilities while we were there and found no problems at all.
We had breakfast delivered to the room which arrived promptly at the time we requested, I have to admit it wasn't the best breakfast I have had, butter was nearly frozen and some of the food items tasted dry and cheap. Maybe this is because we had it delivered as this is the first we have ever had it delivered to a room before?
Overall a very nice and relaxing stay, staff were great and the place was above expectations. Just get rid of the alarm clocks (who needs one these days?) and phones to a museum and the rooms will look 100 times better. Thank you. less