OK but watch out for the vibrating room
09/10/2016 venna, Chester, United Kingdom
We stayed here for one night. The hotel is a little dated (my daughter liked the pink bathroom suite) and worn in places. However the staff are lovely and the facilities are great. Get down to breakfa... more
We stayed here for one night. The hotel is a little dated (my daughter liked the pink bathroom suite) and worn in places. However the staff are lovely and the facilities are great. Get down to breakfast early as food runs low (and is not replaced) towards the end.
When we booked, a long time in advance, we had requested a quiet room as we had reason to really need good sleep. This was noted again on check-in and we were given a room well away from the various functions BUT above/near some serious machinery which caused the whole room to vibrate! The vibration was so bad anything on surfaces would shake/rattle and it may me slightly nauseous standing on the floor bare footed.
One member of staff told us it was above the plant room, another disagreed. We were informed the machines may go off at 10.30pm, back on at 7am with periods during the night is it got cold. Their advice: use ear plugs (which they supplied so must be a frequent problem), and drink alcohol so you don't notice!!
The hotel was full but we were, begrudgingly offered an executive room "if we can fit and extra bed in and its a long way away to take all your stuff". We were shattered and didn't want to make a fuss so stayed put. I think the tiredness saw us through the night.
So, if you book a family room we'd advise you to AVOID room 93 (the others near it may be affected but we don't know) unless you and your family enjoy a vibrating experience! less
ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Thank you for taking the time to post your review on Trip Advisor following your recent stay with us.
I will ensure I pass your comments on to our maintenance team for them to investigate the noise problems you had with room 93 as we do have some cellar cooling units located below those bedrooms but they should be controlled by a timer and go off at 10.30pm as you where told.
I am glad you daughter liked the pink bathroom suite and as you say they are a bit dated but very clean and functional and we are wherever possible endeavouring to upgrade when funds are made available to us.
Once again many thanks and we hope to see you again soon.