31/01/2016 CJB147, Preston, United Kingdom
I stayed with my daughter and was really surprised at how big the room was. I only booked a twin and we got a family room. It was all nice and clean. They even left towels in the room for the pool. No... more
I stayed with my daughter and was really surprised at how big the room was. I only booked a twin and we got a family room. It was all nice and clean. They even left towels in the room for the pool. Now the pool is great, but the Jacuzzi wasn't working. It didn't spoil our fun we were in there ages. The changing rooms could do with another private area for changing, there is only one . Everything was really great. Then we went down for breakfast. We had to wait for ages for someone to seat us. I went to reception , bearing in mind there were three girls sat there, to tell them. I was told to go back someone would be with us?? The a very flustered woman came out , no apologies just said they were busy and we should have sat down ?? The breakfast really let the place down. If I had paid for this separate I would have asked for my money back. Not a lot of choice, eggs were like rubber, no chopped fruit and no continental selection really. I have sent in a complaint so we shall see what comes of it .A real shame as the hotel is nice. less
Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Many thanks for posting your review on Trip Advisor following your recent stay with us at the Best Western Forest Hills Hotel.
I am aware we have already had some communication via email so once again please accept our most sincere apologies for the problems you encountered at Breakfast and rest assured I have addressed this with our food service team.
We hope to see you back at the hotel very soon.