Coach Holiday Accommodation
11/05/2019 Bryan G, King's Lynn, United Kingdom
So we stayed here in May 2019 as part of a coach party travelling from Norfolk & arrived at about 6:30pm and welcomed by the manager who gave us our room keys, registration form & dining menu for the... more
So we stayed here in May 2019 as part of a coach party travelling from Norfolk & arrived at about 6:30pm and welcomed by the manager who gave us our room keys, registration form & dining menu for the evening meal that we completed and handed in.
Our room 126 was superb & whilst not being a disabled room type was excellent for my disabled wife who was able to use her electric wheelchair so the distance wasn’t a problem.
The room had excellent facilities of a king size bed plus a single bed plus tv, trouser press, iron, kettle, tv & safe plus a large walk in shower & a towel rail that in this hotel worked plus toilet & sink. The beds and pillows were comfortable and fruit was left in the room daily.
On the first evening dinner, the service was haphazard as several waiters brought out the courses but didn’t know who they were for. On the 2nd & 3rd nights the same happened again even though I know our table put down the surname & table number - maybe an area to improve upon but that might be down to the coach firm as well.
The food quality & choices were very good with good sized meals & hot. Breakfast consisted of a buffet style hot & cold styles.
We had a drink in the small bar attached to the restaurant although there was seating with tv nearby but not quiet. The bar prices were very reasonable.
There is a leisure pool but only accessible if you walk down steps and in my wife’s case she couldn’t and was extremely unhappy with the attitude of the young members of staff. There was an exterior door with a single step that could have been worked around with a ramp and in these days of PC I can’t see any reason why a ramp wasn’t made available for her or the people in the group so that’s the reason I have knocked off a single *.
All in all a very comfortable stay with a nice welcome and goodbye from the management. less
ForestHillsHotel, General Manager at Best Western Forest Hills Hotel, responded to this review
Dear Bryan G
Many thanks for taking the time to post your review on Trip Advisor following your recent coach holiday here at the best Western Forest Hills Hotel.
We are delighted that you enjoyed your stay with us and take on board your comments about dinner service as getting 50 meals out in one go can always prove a little testing.
Once again many thanks