We decided to visit the Best Western Forest Hill in Frodsham for afternoon tea, after receiving a couple of 241 vouchers courtesy of the PG Tips Cuppa Cup.
We were looking forward to it, after having had good experiences of afternoon tea in the past, so we made our booking for the 24th September.
The hotel itself seems very well kept, and the communal areas were clean and tidy, and the staff we encountered were all very pleasant.
After being shown to our seats in the main restaurant which had a lovely view of the nearby estuary, we were promptly served our afternoon tea, along with two pots of tea to share between four of us.
The afternoon tea initially appeared to be of a good standard, however unlike other establishments which have traditionally given two cake stands between four people, here, we had just the one (not to sound greedy, but this was a little sparse). The selection of finger sandwiches on the bottom tier were a little uninspired, with just a couple of each variety (Ham, Cheese & Cucumber, Tuna, and Ham and Tomato) all served on white bread which was a little stale around the edges.
As for the selection of cakes, this was too disappointing, with just one small slice of tasteless cheesecake each and a half of what appeared to be a Bakewell tart. The top tier was reserved for a scone served with a pot each of Jam and Cream, which was just OK.
The amount of tea (for my family ate least) wasn’t much, as the pots and tea cups were fairly small, however the staff were more than happy to supply more when asked, however we were not given any extra milk.
Based on experience we have had at other similar hotels – for similar prices, we would have expected the food to be of a much higher standard, with more variety and better quality.
The best part about our visit was that we were not rushed to leave – the restaurant was very quiet, and we were able to spend a good couple of hours chatting, without feeling pressured by the staff to clear our table.
Upon leaving, there was not a staff member in sight – in fact, we were the only people left in the restaurant. We hung around for a good few minutes by the bar waiting to pay, before we made our way to reception to ask who we paid, as it would have been easy for us to walk out without paying at all. The lady on reception said she would telephone through to the restaurant staff and that we should just wait in the restaurant. We waited about 10 minutes before anyone came to take our payment, which seemed a little odd.
The bill rung in at £36.90 (£6.90 extra for orange juice), so this meant that without our voucher the afternoon tea would have been £30 – in our opinion this did not reflect the quality of the food presented, and without the 241 offer we would have been very disappointed and disinclined to pay this much. As it was, £15 for the four of us was an acceptable amount to pay however we will not return for afternoon tea here again unfortunately. less
Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Thank you for posting your review on Trip Advisor following your recent visit to the hotel for afternoon tea on the PG Tips promotion.
I was extremely disappointed to read your comments in relation to some of the aspects of your visit and the quality of the food you received as had we had been made aware on the day these are issues that could have been rectified at the time and the review you have posted would have read completely different.
I am pleased that there were certain aspects of your visit you enjoyed however disappointed that you didn't give us the opportunity on the day to sort any issues out.
Once again thank you for your review.