We tried to get their highly publicised three nights for the price of two.......but the company refused,obviously a ploy, which netted two nights from us in room 206 for two nights for just over £200 including breakfasts.
On entering we were requested to wear masks and social distance, it was very busy,but plenty of parking available,anyway, we climbed the stairs to 206, which overlooked the estuary, tidy, large bedded clean room,table and 2 chairs,very low settee with large screen swivel television, DVD player and oodles of spare sockets, the bathroom had a bath-jacquizi-shower with pull screen.So we thought....put the kettle on.........and found out our 3 for 2......Three coffees,three tea bags, 4 sugars,3 milk sachets.........only 3 pillows for the two of us and the remote for the television was not working, no plastic throw away disposable drinking cups..........so, we wanted reception....no info about anything in room so googled the reception number using our own phone and requested another remote or batteries , pillow and some more coffee,sugar and milks, which was totally ignored so made do, being an engineer, removed the batteries and cleaned the contacts in the remote and got it to work.....We had booked the swimming pool....but on entry was overrun with screaming kids running around on their own in the changing rooms , so we didnt bother with the swimming pool at all, as it was thought unsafe.
Following morning, we went down to our alloted time for breakfast and asked reception why our call request for pillow etc was ignored at £100 a night?..Was told they must have been delivered to the wrong room?
Breakfast first morning was friendly and organised with the three girls...totally fine as they were under a great strain with Covid restrictions....lovely overlooking the estuary.
We thanked them all and left.
When we got back from our day out, the room had not been serviced, so I went down to ask why not....ohhh we dont due to the coronavirus until you vacate the room....so asked for more towels and they were more or less thrown at me in a huff.
Second morning.....no record of our second nights booking with the stroppy waiter.....asked twice what room....and twice our name.We were then shown to the table with more strop...My wifes breakfast was totally wrong, mine was fine.Tall spectacled waiter was great and gratefully made light of things....eventually correct breakfast was supplied to my wife, but mine by then was finished and she hates eating alone so was very uncomfortable.
We totally accept this is an awkard time....but to blame so much on the virus is unacceptable.
So...........we will not be returning.....worst "Best" Western service ever and we have been to quite a few.
Also......tap dripping non stop.....window seals are awful and it blows a gale through them less