Great family friendly hotel
25/08/2015 BethLondonW, London
We had a big family reunion here not long ago and we all loved our stay. My sister and I have two young children and we had a few requests pre arrival, like a room near the dining area. Upon arrival w... more
We had a big family reunion here not long ago and we all loved our stay. My sister and I have two young children and we had a few requests pre arrival, like a room near the dining area. Upon arrival we were shown our rooms, that were the two closest as requested, meaning that we could have an evening meal with the monitor working for peace of mind. It was perfect. I was bowled over by the customer service, arriving very late on our first night, the chef made an exception and cooked us a hot meal which we were SO grateful for after a 7 hour drive. All the staff we met worked tirelessly to make our stay enjoyable. I was hugely impressed. If you are a fish lover you must try the Salmon with roast veg dish it was so so good. They even bought it back onto the menu for me the night it was off. Great customer service. less
Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review
Dear Beth Londonw
many thanks for taking the time to post your review on Trip Advisor following your recent stay with us.
I am delighted that you described us as a Great family friendly hotel because that's exactly what we aim to be and the team are fully aware that if the family are happy then the parents will have an enjoyable stay.
I will pass your kind comments onto the team and especially the ones that greeted you on your arrival, a seven hour drive is hard enough with children in the car so its great that we alleviated some of that stress for you.
If you are ever in the area again please do not hesitate to visit us and many thanks again for the great review.