15/10/2017 dodi66, Reno, Nevada
We stopped here for 1 night on our way to Montreal. The room was quite spacious and comfortable. I enjoyed the fireplace in the room!! Eating dinner in the attached pub was a bit of an issue, as it... more
We stopped here for 1 night on our way to Montreal. The room was quite spacious and comfortable. I enjoyed the fireplace in the room!! Eating dinner in the attached pub was a bit of an issue, as it took forever to get service and we were seated at a sofa with a cocktail table in front of us, which was awkward for eating. When we were seated there at the sofa, the server said he would get us a table as soon as 1 was free, in the meantime, we could have a drink. Several tables were emptied as we sat there, and new arrivals were seated at those tables.....meanwhile we sat at the sofa with no service at all! I understand that the place was busy that night, so we cut them some slack. However it was not a pleasant experience and we ended up eating from the sofa, hunched over the cocktail table, when we finally received some service.
We would have gone somewhere else, but it was late and the hotel is a bit far from other restaurants. The breakfast was a different experience....excellent buffet, served in a delightful room, with many choices of food. Overall it was a nice place to stay.
Maybe our experience in the pub was a one-off sort of thing....... less
BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Thank you for taking the time to write this review , we do appreciate your feedback.
I do apologize for the service that you received in the bar, and I do believe it was a one of those unusual experiences, but, still should not happen. So, happy that we made up for some of the misfortune at breakfast, and we do hope that you would stay with us again in the future.