Which episode of Cops was filmed here?
15/06/2019 Karie F, Renton
This is one of the worst hotels I have stayed in. We arrived after a 9-hour drive for a stay of 3 nights, walked in and the room smelt old and musty. Had to go to the restroom and only 1/4 roll of toi... more
This is one of the worst hotels I have stayed in. We arrived after a 9-hour drive for a stay of 3 nights, walked in and the room smelt old and musty. Had to go to the restroom and only 1/4 roll of toilet paper (no refill), the box of Kleenex was empty and the toilet would not flush. Went to the front desk to complain and was handed a roll of paper, a box of Kleenex and a plunger - really? The toilet never worked during our stay and took a ton of water and lots of plunging to barely flush. Using the sink to wash our hands caused water to spray all over the sink and the counter, the shower hardly worked as most of the water drained out of the faucet and not the shower head. Why don’t they don’t conserve water in the desert? When we went to bed and tried to lock the door, the frame and molding had obviously been kicked in at some point as it was separated from the door frame. Talk about scary when you have to sleep with a weapon on the bed. We would have gone to another hotel but there were only 2 that were pet friendly, the other hotel got worse reviews. No microwave in the room because it was pet friendly - ridiculous. When we checked out, I asked the front desk what episode of Cops was filmed in the room so we could watch it on TV. They didn't get it. less
Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Karie F:
Thank you for choosing the Best Western Fernley Inn. I apologize that your room was in that condition.
There should have been an extra roll of toilet paper on the shelf by the towels. The staff should have brought the supplies down to your room and plunged the toilet for you. I apologize about the service and the condition of the room. Upon looking in our records I found out that you stayed in room 125. The first thing I checked was the dead bolt and it does work. I also turned on the shower and it does work properly. The water pressure in the sink is extremely strong and if you turn in on full blast it will splatter on the counter.
There was no microwave in the room and I do apologize. There is on in there now. You are also correct about the toilet. The handle has to be held down for it to flush completely. I will have maintenance fix that right away.
If you would like to contact me directly I will be happy to discount your next stay. Thank you again for your comments.