Best Western with no frills
19/10/2018 Anna_E_Hiller, San Francisco, California
Fernley is a strange little town, mostly a glorified truck stop close to the freeway, which is where this Best Western is located. I was not disappointed with the accommodations—the staff was very fri... more
Fernley is a strange little town, mostly a glorified truck stop close to the freeway, which is where this Best Western is located. I was not disappointed with the accommodations—the staff was very friendly, the room was comfortable, I got a good night’s sleep because it’s far enough away from the freeway that you don’t hear the noise. But this property is far from glamorous. It is located in an industrial/commercial area, across from a Walmart. There is no way to turn left out of the parking lot—you have to go about a quarter mile to the turn into Walmart to be able to get pointed in the right direction. I was unimpressed by the willingness of the hotel staff to accommodate a simple request for a late check-out; they ended up giving me an extra half-hour, despite my elite status with Best Western. The breakfast was pretty good, standard BW fare: scrambled eggs, meat, French toast or pancakes and the ubiquitous waffle machine. Overall, I was underwhelmed by the experience of staying there, and I am a Best Western loyalist, so it pains me to write that. Nonetheless, if I ever have to stay in Fernley again, I would stay at that hotel again. The experience was lackluster, but I want to stress that it wasn’t *bad*. The hotel WiFi worked great, and sometimes that is all that matters. less
Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Dear Anna Hiller:
Thank you for choosing the Best Western Fernley Inn. We appreciate your business.
Despite your elite status with Best Western there are times where we can not give late check outs. It is not a guarantee that we can. It depends on the number of rooms the girls have to clean. There are times when the housekeepers are gone by noon. So we do apologize but unfortunately we could not accommodate the late check out. You also told me that you only wanted 11:30 and that it what you received.