In one day things could be changed to awesomeness...
10/12/2018 502bbb, West Yellowstone, Montana
There is more than one really great things to say about this Best Western, so lets make a list... 1= The check in lady was awesome, she's doing a great job!, 2= I stayed in room 202 (a suite) and it h... more
There is more than one really great things to say about this Best Western, so lets make a list... 1= The check in lady was awesome, she's doing a great job!, 2= I stayed in room 202 (a suite) and it had wood flooring!!! Wood flooring instantly makes the room feel cleaner, warmer, unique design... (If you like carpet then google the truth about carpet and read some of the articles.... I'm going to copy and paste one paragraph for you... "Carpets are a catch-all for dirt, with dust mites, pet hair, pet urine, dead skin cells, dust, insect feces, insect husks, bacteria, mold, volatile organic compounds, and many other types of allergens clinging to the fibers. ... In fact, dirty carpets can lead to serious health problems in otherwise healthy people".... I know chic's have a problem with cold feet and tend to like carpet but us men folk have a duty to protect them from themselves). Another great thing about this place is number 3= They have a really nice size solar array! The front desk lady stated that they save about $1700 a month with it = NEAT!
So here are the bad things... the place mainly just needs to be better policed (cleaned) on the outside, my walk from the front office to my room 202 is a very short walk around the corner and then up the stairs but I could not believe all the trash which was about 60% cigarette butts from dirty nasty smokers (we should make all smokers live in New York city and then wall them off like the movie Escape from New York with Kurt Russel). To be fair, I arrived on an above freezing day after a snow storm came through and maybe all the butts were buried in the snow at one time? But there was also six pieces of trash in the 20 feet from the top of the stairs to my room and I can't seem to be able to think of an excuse for that... maybe a horned jackalope got into the trash when no one was looking? Also along the lines of cleanliness is that when I went to take a shower I noticed that there was a used old bar of soap on the top ledge of the shower along with a used shampoo bottle = what happens here is that the housekeeping staff are generally a smaller people and can't see that high up and it gets missed, whereas I'm 5 foot 14 and it's right at my eye level.
Also, I would recommend the stairs get pressured washed but in general I would have gave this place 5 stars if the outside was cleaned up (I could have lived with the shower soap screw-up). One last thing... After meeting the morning girl working in the office and one of the housekeepers it seems like the entire staff is AWESOME and super friendly! less
Lisa k, General Manager at Best Western Fernley Inn, responded to this review
Thank you for choosing the Best Western Fernley Inn. We appreciate your business.
Brendan I thank you for your honest comments. Normally, its the maintenance job to do the side walks. Now I am changing and housekeeping will be doing them. So I do not think you will have the butt problem again. Unless, the guest do not go twenty feet from the building like we have posted. But it will be done at least once a day. I have also discussed the shampoo bottle on the shower ledges. This should not happen and I do apologize.
I am glad that you enjoyed the staff. Also, we are changing more of the floors to the LVT. Eventually, the entire property will be done.