Best Western Falcon Plaza

1450 E Wooster Street, Bowling Green, Ohio, 43402-3260, United States
based on 535 reviews Trip Advisor Logo
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Best Western Falcon Plaza

Experience the best of this Bowling Green hotel - located near I-75, across from Bowling Green State University. The Best Western Falcon Plaza is ideally situated across from Bowling Green State University in Bowling Green, Ohio, perfect for visiting show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Falcon Plaza

Traveller Overview:
4.5 Rating: 535 reviews
Excellent 54%
Very Good 30%
Average 10%
Poor 2%
Terrible 2%
Rating

wgnuke, wrote review 03/07/2020

Great stay at a fair price.

Traveling on a motorcycle, having a comfortable place to stay is a definite plus. A firm mattress meant no sore back in the morning. Friendly staff who gave an excellent recommendation on where to get... more

Owner Response
NicholeGD, Front Office Manager at Best Western Falcon Plaza, responded to this review
Hello Sir, Thank you for taking the time to review us on TripAdvisor, and for your kind comments about our property and staff! We are especially grateful that you took notice of our cleanliness; our Housekeeping and Maintenance staff have been working extra hard to ensure a clean and comfortable stay for our Guests. We hope to see you again soon :)
Rating

Escape797708, wrote review 27/05/2020

Gaslighting; CUSTOMER SERVICE POLICY. Attn Nicole

3 weeks ago on Google 3/5 Spent the night of March 1 2020. Got home and realized we had left behind a item. Called the hotel and they told me that the maid had found the item. They offered to mail it... more

Owner Response
NicholeGD, Front Office Manager at Best Western Falcon Plaza, responded to this review
Hello Sir, I regret that you have not you have not yet received your item. I have repeatedly called the number I was given by my staff, and each time have encountered a full mailbox. Perhaps the number was written down incorrectly? I tried to look up a reservation with your name on it, so that I could look there for your phone number or email, but could not find one. Please call the hotel Mon-Fri between the hours of 10am-3pm (when I am reliably at my desk), that we might get your item to you. Having previously encountered an issue with the card number I was given, I would be happy to pay the shipping cost with my personal card.
Rating

T6903BMandreas, wrote review 13/03/2020

Amazing customer service

I can't speak to the quality of the hotel (although, it looks nice online), but the hotel staff is amazing. They went above and beyond in canceling a nonrefundable reservation that was in less than 2... more

Owner Response
NicholeGD, Front Office Manager at Best Western Falcon Plaza, responded to this review
Hello, Thank you so much for taking the time to review us on TripAdvisor! We must all put a little extra effort in being kind to each other right now, and it was a pleasure taking care of you :) We hope to see you soon!
Rating

dapore6, wrote review 10/03/2020

Exceeded our expectations

Everything was clean, new and in working order. The beds were amazingly comfortable. The front desk people were very friendly and the breakfast was delicious. It was very quiet in our room. We would... more

Owner Response
NicholeGD, Front Office Manager at Best Western Falcon Plaza, responded to this review
Hello, Thank you for taking the time to review us on TripAdvisor, and for your kind comments about our property and staff! We're happy you enjoyed your stay, and hope to see you again soon :)
Rating

alyssawill44, wrote review 09/03/2020

Better than expected!

I was pleasantly surprised when I walked in and saw how upgraded the lobby was and hoped the rooms were also up to par. I called hoping that I could check in early and was able to. When I got up stair... more

Owner Response
NicholeGD, Front Office Manager at Best Western Falcon Plaza, responded to this review
Hello Alyssa, Thank you so much for your kind review! We're happy you liked our renovations, and that you enjoyed our Breakfast :) We hope to see you again the next time you revisit BGSU!