Best Western Fairwinds Inn

Absolutely terrible! Worst hotel on I-65 in North Alabama. No mention of charge for small dogs (less than 20 lbs) online, on the phone or during check-in. Charged $20/day for 'dog over 20lbs' at checkout even though dog is much smaller. Would not credit bill, extremely poor customer service. Dirty room, smelled like a dirty ash tray and hair all over the bed. Lots of better choices at this exit, save yourself the frustration. less

The rooms were musty smelling. The sheets had not been laundered well or just weren’t changed. The remote didn’t work in one room. The shower ceiling panel in one room was full of mold and the tub had hairs in it. The light burned out in the bathroom in the middle of the night (it happens). Overall these rooms were not up to Best Western standards. Won’t stay again. less

We booked two rooms and upon entering the room it was obvious cleaning was not done. The bed spreads were filthy, around the beds, and as well as the furniture. I asked the manager about clean sheets, etc. only to be treated very rudely. This man is the general manager and his excuse was that the hotel is ran by “Indians” and I won’t get any help. I asked for his name and a number to a manager to which he told me good luck. less

I have stayed at every hotel in Cullman. Some are a little fresher and more up to date. If you are very picky about frills? You might want something else. However, if you just need a basic place to stay that is comfortable and clean with good beds and a great breakfast, for the best price? This is it. No pool or spa or frills but it was clean. The staff was friendly. The breakfast was VERY good with a lot of choices. The water pressure was great and housekeeping kept us in clean towels etc. I was in town for 2 funerals and didnt need fancy just comfort. I will stay here again. less

The rooms were FILTHY. Glass and mirrors full of smears. TV screen full of smears. Headboard of the bed full of smears and handprints. Every horizontal surface was disgusting. The floors could not have been mopped. The bathroom was filthy. There was hair in the sink and tub, poo splatter on the wall, dirt, hair and gunk in the corners of the walls. There was food splatter on the walls. The tray the coffee pot sat on was dusty and dirty. The room was so dusty, I noticed when I wiped everything down. The upholstery on the pullout couch was horrible. I asked for extra sheets to cover it. I ended up cleaning everything with my own disinfectant wipes because I couldn't sleep or relax. How gross to be surrounded by other people's filth. I saw the older male housekeeper use a leaf blower as his "broom" and they weren't mopping... just pushing an empty bucket around. Enhanced cleaning means you actually clean ALL of these things, properly and between every guest. I know that because I was a hospital housekeeper during the pandemic...this hotel was nothing but a breeding ground for bacteria and nasty. There was breakfast every day, but they only seemed to restock their supplies on Saturday. The rest of the week it just ran empty and when I asked a front desk staff member, they seemed indifferent. No bananas, oatmeal, fruit cups, burritos, peanut butter, jelly, or waffle mix by Monday. When you pay over 300 for 4 nights in a FILTHY room, you shouldn't have to beg for waffle mix...but there I was. The pool was heated but not open. It was dirty, full of leaves and debris. I was told it's "opening next week" but from the looks of things...I doubt it. Some positive things No bedbugs Clean smelling linens Sweet lady housekeeper Decent location Air conditioner worked well Parking near door less