Extra guests at breakfast and roach in room.
22/01/2017 MillerTyme2, La Grange Park, Illinois
The room and beds were comfortable and quiet, that was good. I was grossed out by a roach, baby, on the room desk. I killed it and took it to the front desk to show the staffer. She seemed unfazed by ... more
The room and beds were comfortable and quiet, that was good. I was grossed out by a roach, baby, on the room desk. I killed it and took it to the front desk to show the staffer. She seemed unfazed by the knowledge of bugs. The only reason I did not move to different hotel was finding bug so late.The room did need some better cleaning as I was not liking some of the things I saw wrong.
The topper was a mouse that joined us for breakfast, and the newer staffer said she did not see it, but told us about them catching two mice the other morning. I did not think that was wise. I think I will spend more money to get the room I deserve, clean and bug free. less
BestWesternHotels, Best Western Hotels & Resorts at BEST WESTERN Fairwinds Inn, responded to this review
I am very sorry to hear that your stay at the Best Western Fairwinds Inn was not pleasant. It is very important that our properties and our guest rooms are properly cleaned for our guests and it appears that yours was not up to standards. I will pass this information along to the appropriate staff to make sure this gets taken care of as soon as possible.
Thank you for your time.
Best Western Hotels & Resorts