Best Western Fairwinds Inn

The rooms were FILTHY. Glass and mirrors full of smears. TV screen full of smears. Headboard of the bed full of smears and handprints. Every horizontal surface was disgusting. The floors could not have been mopped. The bathroom was filthy. There was hair in the sink and tub, poo splatter on the wall, dirt, hair and gunk in the corners of the walls. There was food splatter on the walls. The tray the coffee pot sat on was dusty and dirty. The room was so dusty, I noticed when I wiped everything down. The upholstery on the pullout couch was horrible. I asked for extra sheets to cover it. I ended up cleaning everything with my own disinfectant wipes because I couldn't sleep or relax. How gross to be surrounded by other people's filth. I saw the older male housekeeper use a leaf blower as his "broom" and they weren't mopping... just pushing an empty bucket around. Enhanced cleaning means you actually clean ALL of these things, properly and between every guest. I know that because I was a hospital housekeeper during the pandemic...this hotel was nothing but a breeding ground for bacteria and nasty. There was breakfast every day, but they only seemed to restock their supplies on Saturday. The rest of the week it just ran empty and when I asked a front desk staff member, they seemed indifferent. No bananas, oatmeal, fruit cups, burritos, peanut butter, jelly, or waffle mix by Monday. When you pay over 300 for 4 nights in a FILTHY room, you shouldn't have to beg for waffle mix...but there I was. The pool was heated but not open. It was dirty, full of leaves and debris. I was told it's "opening next week" but from the looks of things...I doubt it. Some positive things No bedbugs Clean smelling linens Sweet lady housekeeper Decent location Air conditioner worked well Parking near door less

Don’t be fooled by a good hotel rating! We were horrified by the condition of our room. The ceiling in the bathroom was dripping water into the tub. This was obviously not a new leak. It had been leaking for a long time . The floor had bits of plastic and dirt on it. The clock and lamp were filthy. The sheets were dirty. When we complained, the desk clerk said it was no use to complain because the owners don’t care. The next room was okay, but not great. We slept with our clothes on and didn’t use the shower. Don’t stay here! All other area hotels were booked or we would have gone elsewhere. less

The family staff at the hotel are unpleasant and rude. Cannot even say hello at check-in and check-out. Poor attitude about dealing with customers. The rooms are not cleaned well. The sheets appeared to be already used, without cleaning between customers. One of the big towels had fresh blood and dirt on it, apparently just re-folded but not cleaned. Upon check-in, they gave me a plastic key card inside a filthy reused key holder, and upon checkout requested it and the key back, less

I would rate this as my worst hotel experience ever. Avoid this hotel at all cost. We stayed 2 nights ago, wife and I in one room, sister (alone) in room next door. Construction workers sitting in their trucks in the parking lot watched us return from dinner and enter our rooms. Sister had door swing door lock closed, but did not engage the door dead bolt. After dark, sister’s door received a body slam to force door open, door opened only an inch or so due to the swing door lock keeping the door from flying open. Sister was scared to death. Sister spent the night in my room. I immediately reported to front desk, clerk seemed uninterested. Should have called the cops. Checked out next morning, reported it to the morning manager, he said he’d review the tapes, and IF he saw something, he’d call and not charge me for the room. There been no call. There was no sense of regret or apology on anyone at the hotel’s part. Don’t ever stay here. less

Although this was a budget hotel by the price, it was still a BW property and was extremely disappointing. The room was dirty, sheets were stained, a chunk of ceiling fell on us in the night. The room smelled of smoke and and desperately needed some updating or TLC. We also were told there would be bagged breakfast, but when we asked at the desk in the morning, were told they only made 8 and were all gone???!!! Terrible experience! less