Chaotic and sub-par
22/05/2017 Katee D, Warner Robins, Georgia
We were attending a conference over the weekend in Cullman and chose Best Western because I am a rewards member. Very bad choice. Apparently the hotel had JUST changed hands and the staff were apparen... more
We were attending a conference over the weekend in Cullman and chose Best Western because I am a rewards member. Very bad choice. Apparently the hotel had JUST changed hands and the staff were apparently brand new and did not even seem to know where all the keys were. The key-cards were frequently unable to open the locks and had to be re-keyed. The housekeeping services never came into our room. While freshly painted, it was obvious this was a very old motel which has seen better days..... better plumbing, better HVAC, and definitely better services. I was charged for having a pet when I did not and had not requested such allowance. When I requested the moderate charge be reversed, I was never given a response and the charge remains to this day. Really left a bad taste in my mouth. less
Angela C, General Manager at Best Western Fairwinds Inn, responded to this review
We do apologize of any inconveniences that you had while staying with us. We do have a few new employees and we also apologize if they made a mistake, we are working with them still to better their customer service and efficiency. We are making renovations throughout the hotel as we can to better our guest stay. I will look into the pet charge that you have mentioned also. We do hope that you will give us another opportunity to better assist you.