We got into our room, turned the bed down, looked like the sheets were dirty on one sheets, the other be had blood stains on the sheets, the came to change them went thru numerous sheets to find some ... more
We got into our room, turned the bed down, looked like the sheets were dirty on one sheets, the other be had blood stains on the sheets, the came to change them went thru numerous sheets to find some the didn't have stains on them. The shower wouldn't drain, the hot water wouldn't turn off, they did come fix the water and shower the next day, they had to fix the tv twice because it wouldn't work, just a snowy picture. the carpet was filthy and the bathroom and entry floor was sticky, shoes would stick to it when walking. I was only given a 25% discount for the first night, which I thought wasn't sufficient, Will never stay there again !! less
Suru P, Manager at Best Western Executive Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at (903) 872-5300.