Best Western Executive Inn

Staff was pleasant and helpful during check in. We dropped off our bags and went to dinner. After we returned as soon as I laid down on the bed, I started having an allergic reaction to something. My eyes started tearing, frequent sneezing started and my voice started getting hoarse. Breathing was OK but not normal. I went to the front desk to ask about animals having been in our room and the employee said that they allow service animals, but the room is thoroughly cleaned afterwards. I called the booking service that I used for the property and was told that if a refund was to be issued, they would need to speak with a manager. No manager was on duty so the front desk tried to call the manager, did not get a response and said that she would probably not get a call back until the next day. Feeling terrible with no other option, I checked out and drove to another hotel to spend the night. Since this stay, The booking service has tried to speak to Hotel management and has not been successful so they are not allowing for a refund. I have called the property on three occasions and have left messages with staff requesting a call from a manager and three weeks later I have yet to receive a call. I have never before given a Terrible review rating on a business but given the lack of responsiveness on the property management, this one is well deserved. less

I've stayed at worse hotels, but this one could definitely use some improvement. We had made prepaid reservations, so check in should have been quick and easy. Wrong. It took close to 20 minutes for us to check in and the other couple that was staying with us in a separate room. The staff was very friendly and courteous, but none of them seemed to know what to do. They had to ask the manager to come and help them. We finally got checked in and sat in our room, visiting with our friends for about an hour. Our friends returned to their room across the hall, and when I turned back the covers on the bed later, I found the bedding completely soaked, while the comforter on top was dry. That tells me that housekeeping simply threw a comforter over the top of the wet bed and called it clean. We complained to the front desk and they moved us to another room. So, we had to pack up all our belongings and schlep down the hall in our pajamas to another room, only to find THAT room had not been made up. Dirty towels in the bathroom, bed unmade, etc. So, back to the front desk we went and we were moved to yet another room. By this time, it was after midnight. The situation was ultimately made right, but it was a very unpleasant experience. On top of that, the mattress was worn out and uncomfortable and left both of us with sore backs the next day. I might add, there was no offer of compensation for our inconvenience. less

I would like to say that this place was a decent place to stay, but that would be a lie. We checked in on the thirtieth of June. There was dirt in the floor and gross stains on the walls and sheets. There was also a cockroach in the light fixture. Also there were some bugs that hid behind the floor boards. I asked for a refund and they offered me a room in the third floor, that was also just as dirty. The included pictures are proof. They are also denying me a refund because I turned down their filthy 3rd floor room. less

I worked with the hotel manager on reserving multiple room. She was very responsive and communicated very well me to ensure all of my rooms were booked with the right party. The hotel was clean and service was good. I had zero complaints from our team on the quality of the rooms or service. I can’t say that with other hotels in the area. less

We had a long drive to the hotel. They kept calling me to see if I was coming. When I arrived the check in process was very long. The front desk kept talking and taking her time. She even got on her personal phone and was talking while I was waiting to get checked in. The rooms were decent and clean, but it was hot in the room when I arrived so it was hard to get to sleep waiting for it to cool. The bathroom smelled bad and there were hairs in the tub and shower walls. less