Hotell to use in emengancy
Too long distance to city with restaurants etc. Ok food at breakfast but no service, athmosphere like hospital. Service at dest was very bad, 2nd person was at the office behind and served a dog hot f... more
Too long distance to city with restaurants etc. Ok food at breakfast but no service, athmosphere like hospital. Service at dest was very bad, 2nd person was at the office behind and served a dog hot food instead of helping guests when que was long. You got the feeling that the guests was disturbing. BUT the guy in the bar was nice. less
ChristofferA444, Receptionschef at Best Western Eurostop Orebro, responded to this review
Many thanks for taking the time to share your views of your recent stay with us here at Best Western Eurostop Örebro.
We always aim to provide excellent guest service, 365 days a year, 7 days a week and 24 hrs a day. However do I realize that we have not succeeded this time. It makes not only me really disappointed that we haven't been able to live up to your expectations and for that I'd like to apologize.
We are aware of our Breakfast room decor and are planning to redecorate it, to make it a little more cozy and welcoming for all our guests. However does it make me happy that you enjoy our variety of breakfast products.
I do also noticed that there was an incident at the Front Desk and also that you felt disturbing my colleagues, which once again make me really disappointed as I take great pride in our work and also the art of Hostmanship.
It would be very much appreciated if you could spare me a moment and contact me further in regards your stay so I can be able to help and improve our service.
You may contact me by email, firstname.lastname@example.org or by phone, +46 19 777 12 10.
Once again, I am truly sorry for the fact that we weren't able to live up to your expectations and I do appreciate if you would take the extra time and share your thoughts further on with me. Also do I hope you had a pleasant continuation of your journey and a safe travel back home.
Front Office Manager
Best Western Eurostop Örebro