Very Good Hotel, Excellent Staff
My Mother and I stayed from 13th-25th March, when the coronavirus outbreak was picking up pace. We stayed here as it was close to the Lanka Hospital (10 min walk), where my brother was staying followi... more
My Mother and I stayed from 13th-25th March, when the coronavirus outbreak was picking up pace. We stayed here as it was close to the Lanka Hospital (10 min walk), where my brother was staying following a motorcycle accident.
The hotel was very quiet throughout our stay due to the Covid-19 outbreak (we felt like we were the only guests!), but there was never a suggestion of the hotel closing, as we had heard rumours of for people staying in other hotels.
The staff were extremely attentive and always very welcoming and friendly. The receptionist Consy was excellent, he helped us with everything we needed, notified us of any changes to the curfew in Colombo and helped arrange our transport to the airport when we left. He was always a happy and welcoming face!
We spent a lot more time than expected in the hotel, due to the curfew in Colombo and made use of the room service. The food was brilliant and the service was always very swift.
We were very worried about our journey to the airport due to the curfew in parts of Sri Lanka and we were concerned we would not be able to get there easily. However, the receptionist Consy arranged for the hotel manager Tony to drive us to the airport, which we were incredibly grateful for.
I cannot recommend this hotel enough and the main reason for this recommendation is the wonderful staff, especially Consy and Tony, who made our experience at the hotel an extremely positive one. We cannot thank them enough for everything they did for my Mother and I! less
bestwesterncolombo, Manager at Best Western Elyon Colombo, responded to this review
Dear Valued Guest,
Greetings from Best Western Elyon Colombo!
Thank you very much for staying with us at Best Western Elyon Colombo and taking your time for posting such an encouraging review.
Thanking you once again, Looking forward to having you back