We booked at the Best Western after having checked into another "resort" on the other side of Clear Lake that felt rather isolated and unsafe. I booked the Best Western specifically because of brand r... more
We booked at the Best Western after having checked into another "resort" on the other side of Clear Lake that felt rather isolated and unsafe. I booked the Best Western specifically because of brand recognition, and the promise of a pool (key to keeping my kids happy). I've come to expect BW properties to be a safe bet in terms of cleanliness and functionality. Sadly, the BW in Clearlake was like most of the rest of the town - a bit grubby and barely held together. The room carried the distinct odor of marijuana, and our shower / tub had minimal water pressure (and I do mean minimal - it took quite some time just to fill a bath for the kids). And that pool - we headed down looking forward to a quick dip on a hot day only to find the pool "out of order." During our stay the roof in the lobby also started leaking quite badly just outside the restaurant, and I noticed that some of the exterior doors didn't close / lock. If you've been through Clearlake recently - you understand why you'd want a property with functioning / locking exterior doors. less
Bhavna P, Manager at Best Western El Grande Inn, responded to this review
We thank you for taking the time to give us a rating and review. We apologize for the pool being closed. Usually when it is closed it might be for a couple of hours when treating our pool. We do have only a few smoking rooms for our smoking guests and with marijuana now legal and them being in a smoking room that there was nothing illegal happening but sadly you are right about a lingering smell so we apologize for that. I am truly sorry to hear about the poor water pressure when you were filling up the bath for the kids. Also all the doors on the second, third and forth floors are always locked and the staircase is there for emergency fire escape reasons but also the doors downstairs are left unlocked for our guests to come and go from our big parking lot and there are 2 elevators which does include the one by the outside doors we leave open for our guests. We certainly hope you will give us a second chance the next time you come into the area.