Best Western disappointment
24/02/2019 furstee, Lower Lake, California
Check in was painful, as definitely the employee was not having a good day. I first called explaining the BW website was not working, would she honor the online price once we arrived. Answer was no, e... more
Check in was painful, as definitely the employee was not having a good day. I first called explaining the BW website was not working, would she honor the online price once we arrived. Answer was no, even though, as she said there were lots of rooms available. Once arrived, and every time we passed, she was sitting on a chair in the corner on her phone. Showed her on my phone the website was not connecting, she did not offer the lower AAA price. Rooms clean, but so very old. Beds comfortable. Morning check out employee very apologetic, promised to correct my bill but have seen no change. We will not stay here again, unless desperate. less
Best W, Manager at Best Western El Grande Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 7079942000.
Best Western El Grande Inn