Frequent visitor to Ensenada
The place is nice and looks clean but that's a facade only. There were roaches in the bathroom area. We found a bed bug crawling on our luggage after being in the closet all night. And the sheets d... more
The place is nice and looks clean but that's a facade only. There were roaches in the bathroom area. We found a bed bug crawling on our luggage after being in the closet all night. And the sheets didn't look so clean. They had mold spots on them and upon closer examination at the foot of the bed, there was something that looked like a scab with speared blood on the sheets. I will never stay there again. The place charges double that of other hotels and I'm sure they can afford to fumigate but don't. Don't be fooled by the way it looks! less
JoseRendon, General Manager at BEST WESTERN El Cid, responded to this review
Dear Mrs. Vallejo
I’m very surprised by your comments;, of course this is not what our guests experience usually,
I´m also very sorry and would like for you to contact me personally to hear about your stay.
We´re very well positioned in all traveler advice sites, also we are among Ensenada’s Hotel with best occupancy rate, and we work very hard on maintenance.
The other thing you mentioned is the rate, today I checked 6 hotels within 4 blocks from The Best Western El Cid and this are the rates for today Jan 18th 2017.
Room with one Bed in dollars tax included: BW EL CID $62
CASA DEL SOL $50, VILLA MARINA $58
CORONA $89, REY SOL $95, CORTEZ $83, VILLA FONTANA $68
I think we have very reasonable rates.
Thank you for your comments, I will personally see about this matter
Jose L Rendon