Fee for being sick!!
Nice hotel , clean friendly close to everything comfy beds . The only thing that made me to never want to come and stay here again is the 35$ fee I had to pay at check out for my son getting sick in t... more
Nice hotel , clean friendly close to everything comfy beds . The only thing that made me to never want to come and stay here again is the 35$ fee I had to pay at check out for my son getting sick in the middle of the night he threw up on the sheets and charged me for a washing me , like really I even offer to wash them myself and they wouldn’t let me. They even charged a lady 10$ for having sand on a towel . I had never encounter these kind of ridiculous fees . I rather stay where I alway go . This is what we get for trying out a different hotel . less
Vacation47320047530, Owner at Best Western El Cid, responded to this review
Hello Mrs. Fuentes,
When someone throws up un one of our beds, apart from the sheets and another bed linen, we have to deep wash our mattresses. This costs money and time from our personnel, thank you for understanding.
Hotel towels are not supposed to leave the premises, but in either case, we do not charge for having sand on them, some guests use towels to clean their shoes, cars etc. in this cases we do charge for the towel and the guest gets to keep it.