The location of this hotel is within walking distance to all the popular spots in Ensenada. The rooms and rates are a lot more reasonably priced compared to hotels in the States. In June, I was looking online for hotels for a stay at the end of July. I did not find any available online. I phoned the hotel and asked regarding availability for my travel dates, I was pleased to hear that they did have rooms available, but that they were Junior Suites, I reserved two Jr Suites. I was given a confirmation number, plus I asked the name of the person with whom I was speaking with, Juan Canpusano. Arrived to the hotel on my travel date and the reservations were not located. The hotel staff did ask if I was willing to take a single room, I did. The staff did not apologize or admit to losing my reservations.
I planned an additional trip to Ensenada in September, a Sunday and Monday stay. I booked online this time through Hotels.com, a rare finding. My friend did book on time, so I thought I would just call and book a room for him. Again, Juan Canpusano was the reservation agent. I asked for one room, I informed Juan that I had booked one room online through Hotels.com, and to please not lose this reservation. Juan stated he would attach the new reservation with the online reservation, perfect!
Check out, I'm given a bill for my room. I informed the staff that room was booked through Hotels.com and that the room was paid in full. I did not not sign the payment slip, I provided my name and number so that the manager could contact me.
The credit card that I provided for the trip in July was charged for the September booking. I used my Navy Federal in July, and Fidelity in September. Is this legal????????? I am disputing charges. Travelers, use extra caution when booking at this hotel, not a BestWestern. less