Best Western El Cid

This place is an old Local Hotel remodeled and in excellent condition, it kept their "rustic/western" style, do not expect a modern design. Staff is very helpful and have no issue with English, they have good security. Rooms are good (still on the rustic style) and very clean. The AC has a couple of switches that you need to turn on. It is fairly close to the main night venues, but also faily away that you will sleep without street noise. The restaurant is right next to the main entrance, very good food in there. less

The Best Western has got to be the worst place I have stayed at. Arrived Friday afternoon. If you want to pay in cash you must wait until the end of your stay to pay. If you wish to pay there they charge 25 dollars to cancel the card that you used to reserve your stay with. They hold your payment a whole 2 months before your stay. We arrive to our hotel and the hotels are a bit more modern then others we’ve stayed at. Saturday we go out to breakfast right next door called El Cid (not the greatest food) leave for about 3 hours. We come to find no towels in our hotel room. They had take all the towels and left us none. The beds were not cleaned, trash was not taken out, nothing had been done. Called room service to ask for towels waited 30 minutes. Later that night I turn on faucet and it smells like sewer. The pool is underneath a big old tree. They clean the pool in the morning but throughout the day leaves fall on the pool and don’t clean it. You have to wait for someone to buzz in to park in the structure. Worst service we have ever received. Never staying here again. less

Although I have stayed in Ensenada many times, this was my first time here as I booked my rooms late and my normal spots were booked. So the staff was very friendly and accommodating, rooms were clean and spacious. Each room had a fridge and a bar sink. So my main complaint was we had serious issues with the room charge for more than we agreed on. We agreed on $87. out the door, then we were charged $123. After having spent too much time trying to correct it, it was lowered to $97. A major pain. Then the Wifi totally sucked everywhere. Was never corrected during my 2 night stay. Probably will not be back.... less

Stopped in here for lunch while in Ensenada for the day. The food was pretty good and the best part it was super cheap! I had a Sol and I can't remember what I had to eat. It was delicious though and i'd return. less

My family and I were headed to Ensenada for a mini-vacation, on Saturday, 2/17/2018. I first called the hotel to find out if there were any availability, the person that answered stated that there was no vacancy available do to the long Presidents' holiday weekend. I then looked on Cheaptickets and to my surprise it stated that only one room was available, I went ahead and made the reservation. We arrived at the hotel around 10 pm. The person at the reception was very helpful with getting us checked in. When we got to the room, the key card was not working, I went back to the reception and told the man that the key card was not working. He then escorted me to the room and opened the room with the master key and told me that he will re-program the key card and bring it to me. In meantime, my husband after driving 5 hrs from Los Angeles wanted to take a warm shower. While he was showering he told me there was no hot water and no soap/shampoo/ conditioner. I immediately went back to the reception and told the man. He told me that the lever for the hot water needed to be moved a couple times and that the soap/shampoo/conditioner was inside the shower and it was a 3-in-1. He also stated that unfortunately the IT guy was not available to reprogram my key card and therefore not provide me with one. So I asked him, how was I supposed to go in to my hotel room. He then apologized and said that he would have to escort me EVERY TIME I needed the room opened. I felt this was an inconvenience and requested another room, however was told no other room was available. I had no choice but to stay in the room. And that is exactly how all night and the next morning went, every time we left the room we were escorted to the room to have someone open it for us. Attached are pictures of the 3-in-1 soap when clearly this is a hand soap and not amenities that are at the standards of a best western hotel. In the pictures you will also see that the tv was not working, since it had no signal. I reached out to managers, Jose Rendon and Patricia Campuzano the next day via email and as of today, neither one has reached out to me. less