Best Western Glasgow South Eglinton Arms Hotel

This a friendly hotel in the charming town of Eaglesham. We got a warm welcome from the staff. The room was very nicely decorated. It was a little warm but I asked for a fan and they provided one swiftly. The food at the hotel was very nice. Good menu, reasonable prices. Very nice beer garden for the summer weather. The only thing I would improve is to leave more time between courses, we felt a bit rushed. less

Lovely meal and brilliant customer service. All the members of staff we encountered are an asset to the business! The restaurant area is very modern and although we did not use the outside area it looked like a lovely place to spend an afternoon! less

After eating in the restaurant a couple of times and finding the whole experience very satisfying , we decided to have a family dinner there to celebrate my wife's birthday. As there were going to 20 of us we wished to find out if they could accommodate us. We made an appointment with Carolyn and were very pleased when she offered us a private dining space which fitted the bill perfectly. We were then given some menus to make our choices from . The meal was excellent everyone enjoyed it . I do like a hot plate and this was rhe case and has been the case everytime we have eaten there. My wife and I had booked a room for that night and we found the superior to be very comfortable. Breakfast was also another triumph, served by very efficient, pleasant staff and of course the excellent cooked breakfast was served on a hot plate. All in all a very pleasant experience for my wife, me and all my family, I would thoroughly recommend this fine establishment no matter what your requirements are. less

Well located hotel - close to Glasgow without actually being IN it. Pleasant building, pleasant village with shops and sufficient amenities. Hotel itself is well looked-after generally and the COVID stuff about no room services, no toiletries etc isn't so much of a pain that it ruins the guest experience. All the staff we dealt with were great - friendly, helpful, nothing too much trouble. We asked the housekeeper for a change of towels and fresh ones were delivered, and the old ones removed, within 5 minutes. Food in the restaurant was good-to-very good and again the staff excellent. Only complaint was a bad case of water hammer (vibrating pipes) when the toilet cistern in our bathroom refilled. It takes a couple of minutes to fill, so we were regaled with this dreadful sound for that time. And so, of course, were the rooms around us. Reported it to reception within a hour of arrival (Saturday) and again on checking out (Wednesday) but it seemed to be news to the reception desk on the Wednesday. Hopefully they'll get it fixed, but meantime if you're offered room 30 (the one we had, with the fault) or room 29, and maybe even room 31 the other side, accept only if they've had a plumber fix the problem! less

After booking a superior double room with extra bed , I was given a double room with the bed pushed to one side and a single mattress put on the floor next to the bed, no telephone in the room, no toiletries in the bathroom , tea and coffe facilitie for two instead of three, smell of paint in the room on arrival, door from next room slamming every time it was opened less