Best Western Dulles Airport Inn

45440 Holiday Drive, Sterling, Virginia, 20166-9411, United States
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Best Western Dulles Airport Inn

Welcome to the Best Western Dulles Airport Inn!

Guests who are only in town for a day or two or who have to catch an early flight can enjoy the convenience of a Sleep & Fly rate at our Sterling hotel.

Stay just minutes from the Dull
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Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Dulles Airport Inn

Traveller Overview:
4.0 Rating: 894 reviews
Excellent 44%
Very Good 33%
Average 13%
Poor 3%
Terrible 3%
Rating

dillelectric, wrote review 25/12/2019

Businesses owner

The hotel was great and will be back. The location was awesome. The breakfast was great and the kitchen area and lobby was very clean and welcoming. The outside of the facility was very clean and neat... more

Owner Response
Daniel G, Manager at Best Western Dulles Airport Inn, responded to this review
Thank you so much for the wonderful review! We are very happy to know that you enjoyed your stay with us. We are also very glad to know that you enjoyed the breakfast we offer at our hotel and you found our hotel to be clean. It gives us great pleasure to know that you found value in our service. It means a lot to us. Hoping to serve you in the near future. Once gain thank you for choosing Best Western as your choice of hotel.
Rating

jaseaton, wrote review 19/12/2019

Convenient for Morning Flights and Parking

We stayed the night before an early am flight out of Dulles for a two-week trip. They have a good rate for the parking package. Staff are terrific, the rooms are clean and the beds comfortable. But... more

Owner Response
Daniel G, Manager at Best Western Dulles Airport Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We truly appreciate your honest feedback regarding your stay. Your feedback is extremely valuable to us, as we try to improve our service and brand. We would like to take this opportunity to apologize to you for the noisy PTAC unit and the discomfort that might have caused. We will fix it right away. We are also grateful for the comments regarding our team members and the room. Once again thank you for you review and for choosing Best Western.
Rating

egentry, wrote review 18/12/2019

always dependable BW

Excellent location near IAD; shuttle service always on time with helpful drivers for bags. BW breakfast is well-prepared; large variety of hot and cold items; great coffee. Clean rooms with comforta... more

Owner Response
Daniel G, Manager at Best Western Dulles Airport Inn, responded to this review
Thank you for staying with us and for providing your valued feedback. We appreciate your review and remarks from your stay. We are also very grateful for the kind words regarding our team members and our service. We hope you will consider staying with us again should your travels bring you back out to Dulles. We wish you very well with your future travel endeavors.
Rating

Jim H H, wrote review 13/12/2019

UNSAT shower and entry door.

Shower was UNSATISFACTORY. Could not adjust temperature, Knob spun in both directions w/o effecting the temperature. Entry door would not open W/O hard shoulder pressure, then it slammed into the wall... more

Owner Response
Daniel G, Manager at Best Western Dulles Airport Inn, responded to this review
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each stay. We would like to extend to you our sincere apologies regarding your stay and we greatly appreciate your comments about aspects of the room that needs updating. We have made it a priority to fix all the issues you have mentioned in the room and I have personally taken charge of fixing the problems you have mentioned. Thanking you once again!!!
Rating

JenB3232, wrote review 04/12/2019

Rooms need repair

We took a mini vacation since we haven't had a chance to do so all year and we thought it was going to be a relaxing trip but the toilet was loose the first person came in to fix it and did not do so ... more

Owner Response
Daniel G, Manager at Best Western Dulles Airport Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We truly appreciate your honest feedback regarding your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Having said that I would also like to take this opportunity to extend my apologies to you and your family on behalf of my team. I can truly understand your situation and your frustration. I will ensure you that I will be having a conversation with my team to address your concerns. Once again thank you for you review and for choosing Best Western. BW Management.