08/10/2019 Holly G, Texas, United States
We chose this motel because it had a rating of 8.9/10. We checked in and went to our room; the toilet had fecal matter and urine in it. Under the seat had urine on it, as well. The headboard had nas... more
We chose this motel because it had a rating of 8.9/10. We checked in and went to our room; the toilet had fecal matter and urine in it. Under the seat had urine on it, as well. The headboard had nasty globs of something on it. They did switch our room but the next room had brown splatter stains on the walls in the bathroom and the main entry/exit door into the room looked to have blood stains on it. The door handle on the entry/exit door was broken, as well. I would not recommend this hotel, at all. We were thoroughly disappointed and disgusted. Pay the extra $10-$15 and stay at another hotel/motel. less
GrandTour21684332272, Manager at Best Western Dulles Airport Inn, responded to this review
Thank you so much for taking the time to provide us with your feedback. We would like to extend to you our sincere apologies regarding your stay. We truly take this feedback to heart and I will be sure to address your concerns with my team.
In taking care of our hotel, our main priority is to offer our guest a clean, comfortable and well-maintained rooms. We are sorry for failing to meet that expectation. I hope I can convince you to come and gives us another opportunity should your travels bring you to this area.
Please do not hesitate to reach out to us with your concerns.