Excellent breakfast buffet, good price for the area
18/02/2018 ConorO_10, Muscat Governorate, Oman
No major complaints about the establishment. Staff was helpful and available, especially Sayed and Sarah. Everything is very well maintained. My only two complaints are on the quality of the paper ... more
No major complaints about the establishment. Staff was helpful and available, especially Sayed and Sarah. Everything is very well maintained. My only two complaints are on the quality of the paper products - really cheap tissue and tp, and the lack of a response to an email I sent requesting some special service. A top class business doesn't have to honor every request, but they should ALWAYS respond with an explanation.
As I said, not much to complain about. Good value for the money. I'd recommend the king sized bed with the sleeper couch option if you want to use your laptop very much. The other room I was in initially was full of beds! Not necessary for the single business traveler. less
BestWestern D, General Manager at Best Western Dulles Airport Inn, responded to this review
Thank you so much for taking the time to review our hotel on TripAdvisor. I sincerely appreciate your candid comments. I am so pleased to see your notes regarding our friendly and helpful team members. I will certainly ensure Syed and Sarah receive due recognition for their efforts.
However, I am so sorry to understand that we failed to respond to the email you sent regarding a special request. This is truly disappointing as we take every possible effort to communicate with our guests regarding their concerns and requests. I sincerely apologize for the inconvenience caused. If time permits kindly contact me directly regarding this concern, as further details will allow us to correct errors in this nature in future.
I hope we will have another opportunity to provide you a better, seamless stay. Therefore, please feel free to contact me anytime if I can be of any assistance.
Thank you for staying at BW Dulles,