Best Western Dulles Airport Inn

Stay is always excellent at this hotel. Everybody is very friendly and accommodating. From the front desk, to the housekeepers, they all have that friendly smile to greet you! The hotel may have seen better days, but the people are the ones making it special. less

SUPERIOR CUSTOMER SERVICE. Wonderfull clean and comfortable. Easy, on time airport shuttle. Nice free snacks and drinks. Flawless internet and TV. Great bath supplies. Will stay here from now on when flying from Dulles! less

the only issue I had was the non working remote. I like staying here. The breakfast is very good here. I wish I had a step in shower I didn't get. Maybe next time. Check in went smoothly. Parking is OK, the lot needs more lighting to make it look safer. less

Dulles International airport is my connecting hub and normally I need to stay for for a day before getting my connecting flight in or out of the US. Best Western has been a great place, the staff are always nice and ready to help. The room are clean and in the context of Covid I appreciate having a good access to internet and coffee! Value for money: very good place to stay. less

I have been a business resident at this hotel on a weekly basis now for 1 month and was initially repeatedly given a nice room (137) which I became accustomed to. And always requested. However on Monday the 19th at around 15:00pm,I arrived and checked in.Asking for my regular room 137, the receptionist on duty, I discovered, had LIED to me, about the availability and occupation of said room. And even provided me with a convaluted explanation and LIE about “Why" I could not be accommodated in that room.Saying it was already booked ?? And that people were returning to it ?? So,I accepted an alternate room, but monitored room 137, with evidence. Noting it was not occupied at all,in FACT not for the whole week from the 19th to the 23rd October. PRINCIPAL OF THE MATTER WHY did the receptionist find it necessary to LIE to me ?? and by so doing insult my intelligence. If she just did not want to put me in that room due to her arrogance ! Laziness or some other valid and truthful reason or hotel policy ? She should just have said so, without the LIE. WHY ? did she just not tell me the truth, INSTEAD of lying to me and INSULTING my intelligence. For an international hotel to have a receptionist that tells untruths and fibs to guests is not a good customer client relationship person. I hope this will be resolved going forward. As I was unhappy in the room I was given and felt very uncomfortable having discovered I had been LIED to and had my intelligence insulted by the receptionist responsible. Thank you for your expected apo response and apology. less