Best Western Downtown Sudbury Centreville

Did get a parking spot in back note parking spots are across the street. Christine the woman who checked us in allocated us room 516. We were experiencing issues with AC unit, it kept shutting down and not turning back on even though the temperature was set low. I later find out from the reviews that this is an ongoing issue. Also when I turned on AC right away you could smell dust and mold and I knew the filter needed to be cleaned. I washed in sink and it was filthy. called front desk and Christine gave us tips for AC unit. As soon as we walk in the room it is warm. We do the trick that Christine told us and it started again. at 9 pm we are in bed again the AC unit kicks out! I call down to Christine, who not once apologized. We told her to move us or give us a discount (but she would only credit us $20 credit for the AC) not good enough for us. We told her to move us, she said the hotel was full! Okay we are leaving and we want a refund. She came to the door and said she would move us next door. Fine! we move to 517 I pull off the foot of the bed cover and WHAT! it looks like wine or who knows what is sprayed all over the cover. I pull the duvet cover off and WHAT! There is blood spots on the duvet! I call down to Christine and asked for a new duvet - her response "oh we don't have anymore". I went back to our old room and got the duvet from the queen bed and used that and put the dirty one in the other room. We then crawled into bed and damn the AC unit shuts down again! I give up. In the morning we quickly shower and there is mold on the shower curtain! I just did not want to touch anything! We grudgingly had breakfast downstairs and I checked out. Christine was back at the front desk and she said nothing about the mess we encountered yesterday. No apology, no offer of compensation, no sympathy, nothing! Obviously the lack of caring from the front desk manager shows thru all the staff. It flows down and this hotel is a mess. Even the coffee table in the lobby that had a layer of dust on the shelf below that someone had written in. Obviously cleaning here is not a priority. It comes down to people caring about their product or service and they don't here. less

We were not told they were filming a movie in the hotel restaurant. The streets were cluttered with movie staff, trucks and generators (noise) - had we known we would never had stayed here. Light by bed didn't work. Turns out it was unplugged and we had to move furniture to access plug but when we did get it to work, the light bulb was burnt out on one side. Bed was comfy. Pillows not so much. Noisy - sound from hall and next room and music from street bothersome. Men talking in next room until well after 12:30am and in hall kept us up. We do expect "city noise" when we are downtown but not all the hotel noise. Went for breakfast and they were out of eggs and cutlery. I went to the front desk and was told "they were coming". After about 20 min someone brought plastic cutlery to replace the metal that they were out of and eggs. By now we were late to depart. Parking was in a tiny lot in the back or across the street in another very small lot. A lot of kids, people etc. wandering around. Don't leave anything in your car. I would never return to this hotel. Best Western Plus? I don't think it deserves the plus. less

Being downtown, this is a great place to stay. Absolutely no issues at all! Clean rooms, great breakfast, easy walking distance to great places to eat! Staff is so helpful and highly recommend it as a place to stay. less

We sleep for one night and the overall was very good. One thing we did appreciate the most is the fact that we forgot our iPhone and they keep it aside for us! My daughter was very happy to have it back! Thanks again :) less

Commute is excellent. 3 minutes away from downtown bus terminal. Staff is friendly and caring.continental breakfast is hot and good. Taj bistro restaurant is right in the hotel makes your dinner more enjoyable. Overall stay was good. I would recommend to stay this place. less