DOOR LEFT OPEN!
07/08/2019 RossNorthBay, North Bay
The thing I'm angry about is I got back to my room after a long hot day working outdoors and the door was open. I quickly checked to make sure nothing was taken and then called the front desk. I was... more
The thing I'm angry about is I got back to my room after a long hot day working outdoors and the door was open. I quickly checked to make sure nothing was taken and then called the front desk. I was told housekeeping routinely leaves doors open when customers have checked out. I explained that I was on the second night of a 2 night stay and obviously hadn't checked out, as all my personal items were there. I'm not happy about this glaring mistake by hotel staff. I stay on the road over 100 nights a year and this has NEVER happened to me before! I won't stay anywhere that can't guarantee me a reasonable level of privacy and security. Best Western, you should thank your lucky stars that nothing of mine is missing, but this particular hotel will not get a second chance at my business. less
Wayne T, Manager at Best Western Downtown Sudbury Centreville, responded to this review
Thank you for taking the time to share your review with us and our apologies for the issue with the open door. We are very happy to hear that nothing was missing from your room and have reviewed policies and procedures with the necessary staff members to insure there is no repeat of this event. Once again, our apologies for the issues you faced, and thank you for your time.