Best Western Downtown Sudbury Centreville

The staff at this hotel are polite and friendly and efficient and helpful. I stayed here for a night in February and so came back to it this visit as I was pleased with the location , the room and the staff. less

Nice people and a comfortable stay. I definitely would recommend staying at the Best Western! Also, is you are a rewards member, you will receive a discount. Which is a bonus for us! Thank you Best Western! less

I like the location of this hotel and the friendly staff. I would recommend this hotel to anybody that has to be downtown Sudbury for any reason. It is my number one choice when I go to Sudbury for work. less

First off as an FYI I have over 20 years experience in hotel management and understand the challenges hotels have but no matter what the challenge there is no excuse for a dirty room and no excuse for a manager who seemed to shrug it off. I will try to summarize to keep this brief. Lobby are very nice and inviting, check in was quick and efficient Elevator smelled musty as well as the guest room hallway. 1st room on entry had a very strong musty smell, windows do not open to allow fresh air. Fridge was off and had a towel stuck in the freezer compartment i assume to defrost. Towel was bone dry showing it had been there awhile. Cabinet it was in was filthy. Also notice bathroom floor was dirty. Asked for a new room and clerk quickly obliged and gave an upgrade to a king. Room hallway again smelled musty on a different floor. 1st thing we noticed was the room carpet was not vacuumed very well. You could see bits and pieces of whatever on it. Room had a hint of a musty smell and only a hint because the A/C was on keeping the air moving. Bathroom floor was again not very clean. Mirror on the wall beside bathroom door so dirty I could write "clean me" on it and see it very clearly. Above the bed it looks like there was a leak a long time ago. Wallpaper was peeled back and was very dry and brittle. It had been like that for awhile. At that point we decided not to stay Saturday night and move to a different hotel. Saturday morning my partner showered and then I went to shower while she packed up. As I was showering i noticed something on the shower wall and scraped it with my finger. There was some sort of crud all over the wall. When i got out I took one of the key cards and scraped the wall in a very small area and the crud that came off the wall was disgusting. Stuff like that does not build up overnight. It clearly had not been washed in a very long time and it was not just a small area but the entire wall. With the bathroom door closed you could see that the maintenance staff had painted the wall behind the door. They got paint all over the door hinges and did not clean it up. there was also paint drippings on the cover of steel Kleenex box cover. No excuse for sloppy work. then i noticed they had painted the wall around the bathroom mirror and there was paint all over the mirror edge's. All three could have been cleaned up very easily. No excuse. On checkout we voiced our concern. Clerk was appalled but of course was not authorized to do much other than give us a $20 discount. I emailed the Reception Manager my concerns and basically received a form letter reply both times. When i asked for compensation i was told i was given an upgraded room and $20 off so that's it. Yes i received an upgraded room but it was a room so dirty that I felt it was worth $0.00. It has also made me wonder what else was there that I couldn't see that myself and my partner were subjected too. When was the last time the carpet was steam cleaned? Although the sheets looked clean were they? The cleanliness and maintenance issues i noticed were not just a one off overnight thing. They had obviously been allowed to build up over a period of time. Shame on the maintenance and housekeeping staff, shame on the supervisors who obviously do not do routine checks for cleanliness and deficiencies and shame on the management for not seeming to take these issues very seriously. Will never stay there again less

I always stay at the Best Western in Sudbury when I go there for business. It's in a convenient location, right near our office, it includes high speed internet, free breakfast, friendly staff, clean rooms, and I've had no problems there. Highly recommended. less