BEST WESTERN Douglas Inn & Suites

Real nice accomodations.... stayed two nights visiting family. The international border to Agua Prieta, MX was 2 to 3 blocks away. Clean, nice layout, super comfortable bed and linens. This is the only motel I'll stay at In Douglas. Will be back Thanx! less

The hotel is fine insofar as its physical facilities go: nice rooms, nice pool, the best in Douglas. The staff is a real problem, though. When I checked in there was no one at the desk or anywhere to be found--it was as if the hotel had been abandoned. A TV was blaring in the lobby but nothing else. After about 10 minutes a man and a woman came out of a room in the back and I was checked in. But the real problem was a breakfast: there was no one in charge. Breakfast had been laid out, but nothing was replaced because there was no one to replace things. Thus you had the ludicrous situation of cereal with no milk, empty coffee jugs, and when hot food was gone it was gone. Mention of this to the person at the desk elicited the enigmatic reply that the person in charge of the breakfast had to leave for a few minutes, but from the time we started breakfast until we checked out was well over an hour and there was no one in sight. This hotel needs to rethink its staffing. less

Great hotel and wonderful people. Had to go for work and was pleasantly surprised at how great this hotel was. The hotel was clean, comfortable, the breakfast was amazing and I would definitely go back. Thank you!! less

We had to stay for 4 days in the Douglas area and the Best Western was the only 3 star hotel available. The staff is nice and always willing to help, if possible. In these kind hotels the staff is limited. The rooms are clean and tidy, the bedcomfort is standard and ok for short stay. The internet is claimed to be high speed, but it might be a dream for the future. For business completely insufficient, however free of charge. There´s a pool and a small gym, but of good quality. Breakfast is included (please try to judge...). Free parking, CVS around the corner and the Mexican border on 1/2 mile distance (so is the Walmart, Taco Bell and other typical fast food restaurants). Warning: there´s no descent restaurant to find in Douglas. The best coffee you can get in Bisbee (Coffee company), just 17 miles to go. We had a good stay and it´s not fair to compare this kind hotels with higher ranked hotels. It´s a honest stay for a very good price. less

My family and I have stayed here a few times in the past and I personally have noticed a change of staff more often than other hotels and believe that's what affects the lack of quality of customer service. This hotel in particular has some sort of agreement with government agencies and most of the guests that do stay are federal agents that work various hours, so try to imagine a military barracks where you have those few youngsters that have a lack of respect for other's sleep and peace and quiet. I stayed on the first floor and from 8pm to past midnight the guest above us was doing various activities where he/she had quite a heavy foot. I brought this upto the front desk at 10pm, a reasonable time that most people turn in. I was told it would be taken care of. This continued till past midnight. I took medication that specifically requires no operating of heavy machinery, however, the noise was so intense that my family and I could not tolerate it any further. I called the front desk again and was told there was nothing they could do. Perhaps they value government contracts more than regular guests. I invited the gentleman at the front desk to listen to the noise and he declined. I told him I hadn't slept and he fired back that he hadn't either, he doesn't see that he gets paid to not sleep while I paid to not sleep :-/ mind you he had a visitor he had been speaking with since this situation had arised and I could tell he was bothered that I interrupted his visit. I told him I was thinking about checking out and informed him that I had taken medication and I shouldn't be driving a vehicle, should anything happen to me or my family I would hold him and the hotel liable. He said do what you want to do, I checked out, called Best Western customer service but got their reservation line since guest relations was closed. Luckily, I found a somewhat reasonable and quiet hotel to check into and got some much deserved rest to continue about my day. Lesson, ladies and gentlemen, this hotel is for government agents, not regular guests. It's guaranteed money for Best Western and they refuse to tend to the regular guests. Be very cautious staying here! less