Charged twice for the room!
24/07/2018 Juecw, Derby, United Kingdom
We had a few issues with this hotel. No one was at reception on arrival so we rang the bell, which was no big deal but when we came to leave the next morning, there was still no one at reception and t... more
We had a few issues with this hotel. No one was at reception on arrival so we rang the bell, which was no big deal but when we came to leave the next morning, there was still no one at reception and the bell had disappeared so I had to lean over the desk and knock on the door to attract someone’s attention. That morning I had slipped in the rather slippery bath and banged my head and elbow but the lady on reception was completely unperturbed by this and just pointed us in the direction of the doctor round the corner. As we were more focused on getting out of there, we didn’t notice that they had charged us for the room that had previously been paid for by our travel company. This was only discovered when I checked the credit card statement on our return home. I have subsequently emailed the hotel but had no response to date.
The hotel itself is pleasant and clean enough, as was the breakfast the next morning but beware of the slippery bath and check your receipt! less
esmeralda v, Manager at Best Western Douglas Inn & Suites, responded to this review
Thank you for taking the time to review our hotel The Best Western Douglas Inn and Suites in Douglas, AZ. I appreciate your honesty. This is the best was to know our flaws and it gives us room for improvement. We appreciate your business and value your feedback. Regards, Esmeralda