This is a government agency hotel that values its contract more than regular guests.
My family and I have stayed here a few times in the past and I personally have noticed a change of staff more often than other hotels and believe that's what affects the lack of quality of customer service. This hotel in particular has some sort of agreement with government agencies and most of the guests that do stay are federal agents that work various hours, so try to imagine a military barracks where you have those few youngsters that have a lack of respect for other's sleep and peace and quiet. I stayed on the first floor and from 8pm to past midnight the guest above us was doing various activities where he/she had quite a heavy foot. I brought this upto the front desk at 10pm, a reasonable time that most people turn in. I was told it would be taken care of. This continued till past midnight. I took medication that specifically requires no operating of heavy machinery, however, the noise was so intense that my family and I could not tolerate it any further. I called the front desk again and was told there was nothing they could do. Perhaps they value government contracts more than regular guests. I invited the gentleman at the front desk to listen to the noise and he declined. I told him I hadn't slept and he fired back that he hadn't either, he doesn't see that he gets paid to not sleep while I paid to not sleep :-/ mind you he had a visitor he had been speaking with since this situation had arised and I could tell he was bothered that I interrupted his visit. I told him I was thinking about checking out and informed him that I had taken medication and I shouldn't be driving a vehicle, should anything happen to me or my family I would hold him and the hotel liable. He said do what you want to do, I checked out, called Best Western customer service but got their reservation line since guest relations was closed. Luckily, I found a somewhat reasonable and quiet hotel to check into and got some much deserved rest to continue about my day. Lesson, ladies and gentlemen, this hotel is for government agents, not regular guests. It's guaranteed money for Best Western and they refuse to tend to the regular guests. Be very cautious staying here! less