Best Western Douglas Inn & Suites

We came to this hotel for a charity event in the area. We were very surprised that the hotel was very nice and quiet. The staff was very helpful and informative. Our room was a nice size and colorful. We would definitely stay here again. less

I am a Marriott/Hilton person, but stayed at this Best Western and was pleasantly surprised. Clean room, friendly staff.. Hot breakfast (eggs too salty)... Staff was very helpful with information about Douglas and the surrounding area. less

One of the poorest customer service hotels I've stayed at in a long time. Been to 30 countries and this rates near the bottom. A very nice facility but the service is horrible. The staff are not all on the same page and need training in customer care skills... less

Typically don't stay at this chain. But being there is really nothing better in Douglas, gave it a chance. Very surprised to see it compare to some of the Holiday Inn Express hotels I've recently stayed at. Even better than some. Only gripe was the handicapped accessible room, but I arrived early, and it was sold out otherwise. Room 214 was good, surprisingly quiet for being close to elevator. Water drained slowly in the sink, otherwise everything was up to expectations. Breakfast was ample and very similar to holiday Inn. Would stay again if I'm in the area. less

At approximately 9:30 PM, the fire alarm went off. The hotel was evacuated. We were not given time to get anything - left my car keys behind, which was the bad mistake. In pajamas and slippers, thin jacket, all the guests and hotel staff stood in the cold, windy night while scores of firemen combed the hotel for the source of the fire for several hours. No actual fire was found, but the alarms kept going continually until midnight. We were allowed back in to our rooms. Thereafter the alarms kept going off every ten minutes or so, Finally all was quiet around 3:30 AM. I had to get up at 5:30 AM to continue my travel. When checking out at 7:00 AM, I complained to the front desk person about the lack of sleep, etc. While I realize it wasn't his fault, he did promise a small discount on my bill. The discount appeared in my bank account, but then when the charges finished processing, the discount had disappeared. So not only did I get 2 hours or less of sleep, I also got duped on the discount! Through the ordeal, the hotel staff never gave us any information. We, the guests, had to listen to the firemen and get the news from each other. The situation was handled very poorly. Very bad experience. less