Best Western Douglas Inn & Suites

We had a few issues with this hotel. No one was at reception on arrival so we rang the bell, which was no big deal but when we came to leave the next morning, there was still no one at reception and the bell had disappeared so I had to lean over the desk and knock on the door to attract someone’s attention. That morning I had slipped in the rather slippery bath and banged my head and elbow but the lady on reception was completely unperturbed by this and just pointed us in the direction of the doctor round the corner. As we were more focused on getting out of there, we didn’t notice that they had charged us for the room that had previously been paid for by our travel company. This was only discovered when I checked the credit card statement on our return home. I have subsequently emailed the hotel but had no response to date. The hotel itself is pleasant and clean enough, as was the breakfast the next morning but beware of the slippery bath and check your receipt! less

I travel a lot for work, so see many different locations. This BW is above average for this type of hotel. It seems relatively new or updated. It won’t blow you away, but the rooms and lobby are nice and clean. There’s a decent pool to enjoy as well. I have no complaints and would stay here again. The staff is friendly as well. less

The hotel is fairly new. The room we had was clean and quiet even though there was a large party going on in one of the conference rooms down the hall. The hotel has a nice outside swimming pool. There is plenty of shopping and places to eat nearby. less

Not many choices in this area. This hotel is your best option. Clean, pool, breakfast and business computers. Rates are slightly high though. Employees are friendly but the front desk often is not staffed and difficult to find someone when needed. less

We rang ahead and spoke with Daniel who was very helpful, great guy, Mary at the Spa was super nice. The room was very clean. Everything we needed. My husband is 6 foot 7 and the bed was really generous. Lovely toiletries. Yummy hospitality tray. Free £5 bet at the casino and we won. Great views from the relaxing pool (bring flip flops). Just great. The staff make it special. less