Best Western Dos Rios

I was totally satisfied with this hotel and every other Best Western Hotel we stayed in on our trip across country. Wonderful decor and size, price was great and the breakfast was complimentary, with a wide variety of choice. Best Western is my first choice of Hotel Chain. less

We needed a place to stay for the night in the little burg of Junction, Texas. This hotel has spacious, clean, we'll appointed rooms. If we ever need to stay in Junction again, we'll definitely stay here. less

Good Check-in went smoothly and they accommodated a request for a first floor room. They also did something no other hotel/motel has done – they called the room to see if the room met our expectations. The WiFi and ethernet worked well. They provide a no-slip mat for the tub bottom. The check-out went smoothly. Bad Found a long black hair in a hand towel, not good. There are no grab bars in or by the tub. The only breakfast item that was consistently hot was the oatmeal. All the other items that were supposed to be hot were just barely warm or cold and I could not find a microwave in the breakfast area to heat items. The early morning coffee in the lobby was not consistently hot; one morning it was just barely warm. One morning, the WiFi and ethernet were not working, even though they had been the previous evening. The staff said that only the manager could reboot the system. Really? What if the manager did not or could not come in one morning? What are hotel guests supposed to do? The internet was available later in the day, but what about the lost time for guests that had work to do online? less

I can't really say anything was wrong except that the hotel seems very old and crying out for updating. They are building another hotel behind it and I hope it's a new Best Western. The bed was comfortable and the staff pleasant but the room felt very old and used. less

Made reservation via BestWestern.com and insisted that I get a ground floor room. I travel with a 300 pound case of equipment and there is no way I can drag it up two flights of stairs. The ground floor was assured. I made a marathon drive from NE New New Mexico to Junction. The woman at the desk then tells me they do not honor BestWestern.com and I should have called. The only room left was top floor, and no elevator. If Best Western can't trust their hotel owners to honor internet reservations I don't think I can use them in the future. Best Western, you can have your Gold Card and "points" back, I'm not returning to this chain when I travel. less