Best Western Discovery Inn

200 E Estrella Avenue, Tucumcari, New Mexico, 88401-4227, United States
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Best Western Discovery Inn

Stay at this pet-friendly Tucumcari, New Mexico hotel offering quick and easy access to local events such as the Route 66 Festival, the Cinco de Mayo Festival and the Quay County Fair.

Welcome to the Best Western Discovery Inn providing all
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Pets not accepted
Check-in & Check out14:00:00 | 11:00:00
200 E Estrella Avenue, Tucumcari, New Mexico, 88401-4227, United States

Reviews of Best Western Discovery Inn

Traveller Overview:
4.0 Rating: 721 reviews
Excellent 45%
Very Good 31%
Average 14%
Poor 6%
Terrible 3%
Rating

joedianajesse, wrote review 05/05/2021

Great experience.

Business trip. Alway very clean, the ladies in the front desk are great, nice and very help full. Always make the process super easy for me, I stay there 2 times a week and Miss Carol and Annet always... more

Owner Response
BW Discovery Inn Madrid, General Manager at Best Western Discovery Inn, responded to this review
Greetings! Thank you for making the Best Western Discovery Inn your hotel of choice in Tucumcari. We greatly appreciate your warm acknowledgments of our staff and look forward to passing along your kind words. Don't hesitate to reach out to my office if I can ever be of assistance. We're always here to serve you! Until next time, safe travels! Best, Donna, GM
Rating

Q7391EIcarolh, wrote review 04/05/2021

Clean, comfortable affordable room with breakfast!

Nice clean, spacious room with comfortable beds. Quiet and easy check in and out, Grab and go breakfast which included hot foods as well as cold items. I was pleasantly surprised at how clean and bi... more

Owner Response
BW Discovery Inn Madrid, General Manager at Best Western Discovery Inn, responded to this review
Thank you for choosing Best Western Discovery Inn! We're delighted to hear you arrived to an easy check-in experience, enjoyed your room and woke to a good breakfast. Our aim is to make your stay easy, and that includes great amenities, service and cleanliness. Please consider our hotel your home away from home in Tucumcari! Safe travels! Best, Donna, GM
Rating

Partera60, wrote review 03/05/2021

Nice hotel in sleepy town

We are roadtrippin across the US and staying in hotels, so you never know what you will get. This hotel was above the quality of the budget hotels, but similarly priced. Comfy, clean room, quiet and a... more

Owner Response
BW Discovery Inn Madrid, General Manager at Best Western Discovery Inn, responded to this review
Greetings! Thank you for the five-star review! We're delighted the Best Western Discovery Inn make a comfy stop along your travels. This is a great recommendation for us and the Pow Wow. They have a nice lounge too! All of us are looking forward to welcoming you back. Until then, we wish you safe travels! Best, Donna, GM
Rating

navatrix, wrote review 02/05/2021

Reservation Means Nothing

We've stayed at this Best Western several times while traveling between Phoenix and Chicago and it's been fine. This time was different. We made the reservation directly with the hotel 2 weeks in adva... more

Owner Response
BW Discovery Inn Madrid, General Manager at Best Western Discovery Inn, responded to this review
Thank you for your past loyalty to our Best Western. I am sincerely sorry this error happened during your recent trip. I can understand how frustrating you must feel, especially after checking back to confirm. Please be assured that we do care, and are taking a deep look at how this occurred, how we can prevent it from happening again and how we can recover our guest's loyalty if it does. Hotels make mistakes occasionally. But, I can tell you that the team genuinely cares about guest comfort and satisfaction. If you would be willing to give us another chance, feel free to reach out to my office. I will assign a team member to personalize your experience from start to finish. Thank you again for your past loyalty and valuable feedback. Best, Donna, GM
Rating

klingerc, wrote review 01/05/2021

Older property.

Older property. A bit run down. Mattress was to hard for my liking. Air conditioning units very loud. Exterior entrance doors to units. Had to walk outside to get to all of the amenities. Which includ... more

Owner Response
BW Discovery Inn Madrid, General Manager at Best Western Discovery Inn, responded to this review
Thank you for reviewing your experience at Best Western Discovery Inn. I think you will find that many hotels in the Southwest were build with outside corridors. It is sunny here many days a year! But we recognize that everyone has personal preferences in hotel styles. The same goes for mattress quality. I am sorry for any discomfort with those and your A/C. When alerted to a guest concern, the team will quickly look for a remedy to get you back onto the comfortable experience that our reputation is built upon. If you plan on coming through again, don't hesitate to reach out directly to the front desk for personalized reservations. Thank you again and we wish you safe spring travels! Best, Donna, GM