Staff was friendly and location was nice
08/10/2018 NeoshoCop, Neosho, Missouri
We rated the Discovery Inn as average, because we were disappointed in the cleanliness of the rooms. We first checked in and were given Room 106. When my wife went in to set up our travel items, she... more
We rated the Discovery Inn as average, because we were disappointed in the cleanliness of the rooms. We first checked in and were given Room 106. When my wife went in to set up our travel items, she found a plastic device used to floss a persons teeth, on one of the beds. It was obvious the room had not been cleaned in a detailed manner, prior to our check in. We went to the front desk and asked for another room. The front desk person was nice, but did not apologize for the lack of proper cleaning in the previous room. We were then given room 107. Upon entering this room, we found minor items not cleaned, such as the coffee table in the corner had item on the floor, where the table had not been moved prior to vacuuming. Next, we found a used coffee pouch in our coffee maker, when we went to make coffee. Again, it was clear a detailed cleaning of the room had not been done. Please understand, as you read this, my wife and I are in the service industry; so we have high standards. We expect the people working with and for us to deliver excellence in our work, so we expect the same when traveling to another hotel. We would say this was an average hotel, as it was "ok", but we would not stay there again. Have a safe trip. less
donna_BWDI, General Manager at Best Western Discovery Inn, responded to this review
Thank you for choosing our hotel for your recent stay. It’s always a disappointment to learn when we’ve missed the mark and I’m reviewing your comments with the perspective departments for review. Like you, we have high standards and take all guest comments as the direction our improvement efforts will take. Cleanliness is something we usually excel at and I hope, at a future date, you’ll give us another opportunity to restore your faith in staying at our hotel.
Wishing you a colorful season!