Glad We Returned
24/11/2016 Wanderingwindsorite, Windsor, Canada
Our second stay was terrific. This hotel is conveniently located near I-40. There is ample, well-lit parking. Our clean, spacious room had a fridge, microwave and great HDTV. The hot breakfast is ... more
Our second stay was terrific. This hotel is conveniently located near I-40. There is ample, well-lit parking. Our clean, spacious room had a fridge, microwave and great HDTV. The hot breakfast is as good as you'll find at a BW location. Donna, the hotel manager, delivered on a promise she made to us earlier this year. She was professional, friendly and courteous through all our communications. The Discovery Inn is definitely on our Best Western radar. less
donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review
Wow! Thank you for writing such a positive review! It’s a rare honor to hear from a guest that was previously dissatisfied and were brought back to being a loyal customer of Best Western Discovery Inn. We do go the extra mile to try to turn a guest’s experience into a positive one on the rare occasions that they are unhappy with their stay. We look forward to seeing you again, and please know that we really appreciate you taking the time to speak up and let us know that we turned your opinion back around and regained your loyalty. Happy travels!