Mojave Mistake!
22/10/2019 RTinAZ, Mesa, Arizona
After a below average dinner at Denny’s
(Poor selection nearby) we retire to room to notice entry door is extremely warped at bottom allowing wind and sound to penetrate room. Between the semis and tr... more
After a below average dinner at Denny’s
(Poor selection nearby) we retire to room to notice entry door is extremely warped at bottom allowing wind and sound to penetrate room. Between the semis and trains rumbling through all night, and the wind whistling through the door at 5 am, sleep was poor at best.
Took a pic and showed front desk, who called in asst mgr who seemed very unsympathetic. I felt a room rate reduction was in order, she replies, “you have a pet”.
Adds that to room then discounts to original amount. The pet could have been easily been forgiven, plus a rate discount and I would have left tired but satisfied. Very evident the almighty dollar was more important than customer satisfaction.
Lousy disgusting experience, most unhappy with Best Western. less
Kathy B, General Manager at Best Western Desert Winds, responded to this review
Dear Mr. Mistake !
I am not sure how I am responsible for Denny's but I will respond anyway. There is a wide variety of places to eat here like a Thai Cuisine, Anthonys Grill, Subway, and all kinds of fast food, all on one street and very close to hotel. As far as being unsympathetic, you were rude and obnoxious to Julia when you were being checked out of the hotel, and did not report any problems at all until check out, I am guessing because you did not want us to find the dog in the room that you neglected to disclose. the pet charge was posted due to you bringing an animal into a room designated for no pets, these rooms are for people with allergies to animals. Now this pet free room has had a dog in it.
Mojave is known for the high winds and trains. It was extremely windy during your stay. You stated that you noticed the problem after eating at Dennys yet did not call the front desk so we could move your room and solve both the door and the train noise all at the same time. the pet rooms are farther away from the trains, so all would have been taken care of immediately. As you so eloquently put it the Lousy, Disgusting experience was a result of your own actions, so you should not be unhappy with Best Western.