Not what the reviews indicate, think there is confusion
08/02/2019 Robin H, Oceanside, California
I thought the ear plugs on the night stand were left by someone on accident, they were not, the hotel provides them because there is a railroad track immediately across the street, and trains run very... more
I thought the ear plugs on the night stand were left by someone on accident, they were not, the hotel provides them because there is a railroad track immediately across the street, and trains run very regularly 24/7/365.
There is a Best Western Plus on the other side of town which appears to be a much newer place and better location, pretty sure this location is getting reviews meant for the other one.
This is an older hotel, it is obvious from the outside. The rooms are dated, but clean and the bed was comfortable. There was very little temperature control with the water, either scalding hot or cold, very hard to get a balance.
Also room temp control was difficult, it was actually too warm for me, but turning down the dial did little to bring the temp down.
Getting in/out can be difficult because the entrance is right on an intersection that includes the on-ramp to I-40.
The folks were friendly and the continental breakfast was typical.
My suggestion would be to stay in one of the better/newer hotels about 5 miles away, on the other side of town, near the outlet stores. less
GM_Front_Desk, General Manager at Best Western Desert Villa Inn, responded to this review
While we're delighted to hear that you found your room clean and comfortable, we're disappointed that other aspects of your accommodations didn't match your expectations. We are happy to provide ear plugs for our guests and are sorry that this wasn't communicated upon check-in. We ask that you give us another chance to change your perceptions with a stay that is nothing short of stellar.