Best Western Desert Villa Inn

DO NOT STAY HERE - My husband and I had a long flight and were looking forward to resting at our hotel. As we went to check in, we witnessed the most appalling exchange between one of your employees and a young father who was trying to check in. Weeks later, it still gets my goat just thinking about it! He apparently was in town visiting his mother, who had just been put on hospice. He was trying to explain to the clerk that he had requested a crib for his infant daughter but was met with the most rude comments from the clerk that I’ve ever heard in my entire life, telling him y’all didn’t have any cribs, and that she didn’t write the description on the website and that he should have been better prepared! To the young man’s credit, he remained calm and was clearly exhausted from his situation and was trying to figure out a solution, when she called security on him. She had no sympathy or empathy for his situation and made no attempt to even fake any amount of caring or customer service. Seeing this exchange, my husband and I opted to take our business elsewhere. We did not stay at your hotel. Y’all should be ashamed to have an employee like that! I really hope she isn’t still employed there! less

Service at Front Desk was good. Regarding Room, my only recommendation is to increase the water pressure. Easy access off of I-15. Liked least: a little expensive for Barstow, CA; water pressure needs improvement. less

DO NOT STAY AT THIS HOTEL! The employees are very rude, condescending, and confrontational. All the way up to the General Manager when I called to complain. She called me "hun" and hung up on me. I have never been treated this way by any establishment. I expected when I called to complain that Best Western would take it seriously and be just as offended as I was, but it seems to be a joke to them. The hotel did not have a crib as advertised and requested. My husband arrived and explained to the employee, Laura, that he was at the end of a very long day, he had just traveled a long distance and signed the papers to put his mom into hospice. He asked if he could have a free night since it was advertised - that way he could go buy a travel crib so the baby would have somewhere to sleep. She responded by telling him "IF I WERE YOU I WOULD HAVE PREPARED BETTER." She ended up calling security on him. I know you're probably reading this and thinking 'well the husband was probably yelling and being rude.'..because that would at least make sense for the employee to treat him that way. but he was not. I was on the phone for a portion of this interaction and after dealing with his mom's health issues, he was already beaten down. To add Laura's behavior on top of that, how terrible. I complained to the general manager, Hope Islas, and had to email her twice before she responded. When I finally talked to her, she immediately had an attitude, called me "hun" and hung up on me. I am shocked at how Best Western has handled this and expected much more from them. It is not okay to have a business and treat people this way, or just treat people this way period. less

I got the basics of what I needed: a safe, warm, comfortable room to call my own for a night. The room was clean and comfortable. The location was a bit edgy with train tracks on one side, the highway on another, and an empty lot fenced off on yet another side. Breakfast was freshly prepared by helpful and pleasant staff. The night and morning front desk staff were friendly and helpful, as well. There's even a business center (aka computer in the corner attached to a printer) for guest use. less

After spending a night in a small dirty motel in Mojave, Best Western in Barstow, CA felt like an oasis of high quality and hospitality standards. All - initial greetings, room, bathroom, breakfast was good! Thank you, BW, keep a good work! You could rely on this chain. less