Stay at any of the other hotels
Had a horrible stay at this hotel I recommend staying anywhere but here in Effingham IL. My family stayed there on 6/19/21 we checked in and took our stuff to the room and then went down to the pool s... more
Had a horrible stay at this hotel I recommend staying anywhere but here in Effingham IL. My family stayed there on 6/19/21 we checked in and took our stuff to the room and then went down to the pool so our kids could have some fun after a long days drive the fire alarm went off three times during our swim which I understand is rare and if that was all that happened I could get past it but when we returned to our room none of the channels on the tv worked but by then it was late and we needed to get our kids to sleep so I hooked up my ipad to the tv and watched movies that way and we got some sleep the next morning we woke up to discover that the ice bucket had a crack in it and had leaked water all over our stuff we spent the 1.5hrs drying our belongings. When we checked out the receptionist said she would pass along all that had happened to the manager but she probably wouldn't give us any compensation. With so many hotels in the area I highly recommend staying somewhere else less
Darcy Nestler, General Manager at Best Western Delta Inn, responded to this review
I do sincerely apologize for the issues you encountered during your stay. Unfortunately, the only thing I was aware of was the fire alarm (which I was on property handling). Had I been aware prior to this review, I would have either discounted your stay or awarded you bonus points. Again, I do apologize for these issues. This is not up to our normal standards.