Best Western Deincourt Hotel

We stayed at the Best Weston hotel in Newark-on-Trent , it was a really pleasant stay, the staff were nice and polite, the hotel it’s self was clean and the restaurant was really clean too , the service was great and the food was very nice, we couldn’t find any fault, we will be back in the future. less

One of my favorite hotels with very friendly and helpful staff and owners This feels like a home away from home. The only fly in the ointment on this occasion was the amount of construction happening on the road directly outside of my room, otherwise another great experience less

I can only reiterate what others have said. The staff were lovely and the food was good, hot and well cooked. But that's where it ends. No good for the elderly or disabled. Our booked room was up several flights of stairs which I could not climb so the receptionist kindly put us in a family room on the ground floor. I can only think that it wasn't expected to be used as it did not look to have been recently cleaned. Very dusty and musty with a stale smell. Cups with lipstick and tea stains on them. Pillows so old they were lumpy and flat. The "walk in wardrobe" (understairs cupboard) hadn't been cleaned for years. The floor was filthy and it smelled awful. The lethal duck board in the bathroom is so slippery when wet it's a death trap. The pipes being so old are very noisy and being partly under the stairs there was the constant thump of feet. The worst of all came at 5.30 a.m. when the guest above us came in after a party and started slamming doors. That was the end of any sleep. I don't think I've ever been more pleased to leave a hotel. So sad because the staff and chefs are trying really hard. less

Well, if you've watched Fawlty Towers, this place is the polar opposite! The staff are superb, they cannot do enough for you at any level, always ready to serve you and friendly and engaging. The food is magnificent as well - the rib eye steak was unbelievable! It's an old building so you have to live with bedrooms that reflect this, but it's the service and staff that make any stay welcoming, and the owners and staff go well beyond the extra mile! I was working in the area with a few others from our company at a show and the way we were catered for will ensure we will be back next year and well beyond! less

Nice, clean room, good breakfast and my second stay at this hotel. Very convenient for Newark town centre (only a 7 minute walk). Really good customer service from Reception who booked a taxi, advised on parking and travel routes around the current roadworks. less