Staff very helpful, plenty of hot water, frontage and reception presentable, but alas that is where it ends.
We were allocated a ground floor room in an adjacent annexe, this being a very uninviting ... more
Staff very helpful, plenty of hot water, frontage and reception presentable, but alas that is where it ends.
We were allocated a ground floor room in an adjacent annexe, this being a very uninviting Victorian building, albeit with correct fire safety etc. The small room (38) was accessed under the fire escape, near a rat bait station! The room only had space for one chair, which meant taking it in turns to sit down. Both bedroom and bathroom had windows that were easily opened, however the bedroom window if left open would eliminate security and the bathroom window when opened comprised privacy, being in view of passers by and property opposite. There was a lot of noise from the room above and from the adjacent room, which made us wonder if it was used for accommodating vulnerable people.
As regards food etc, breakfast was reasonable quality, even though the toast was inedible and beverages were in paper cups. We had steak for our evening meal at a supplement that was acceptable. The dessert (raspberry cheesecake) resembled a quarter of a jam tart with the ice cream option which contained lumps of ice. The beer ‘Cromwell’ was of an inferior quality, of which some was left, on further research it was brewed on a home brew basis.
We have stayed over the years in numerous Best Western branded hotels, both in Europe and USA. We chose a Best Western hotel because they are usually of a reasonable standard. However we found this was an exception to the rule at this hotel, and wonder when it was last inspected by Best Western (which room was inspected). less