Best Western Deincourt Hotel

My niece got married on 19/5/18 and we stayed here for 2 nights 18/5 and 19/5 as the wedding was held here. Check in was quick and we got a slip to put in the car from reception as we parked in the overflow car park. My son and his girlfriend were in room 29 and we were in room 34 both in the annex part of the hotel. Both rooms were the same super king size beds big room and shower en suite - toiletries were provided in bathroom shampoo conditioner body cream and shower gel. The complimentary tea tray was good including 2 packs of nice biscuits. There was a shoe shine machine just inside the main annexe doors which was useful to polish up my shoes just as we were leaving for the wedding. Breakfast - good choice of food fresh fruit salad, yogurts, pastries, ham cheese, small boxed cereals, choice of fruit juices. On the Saturday we chose the hot breakfasts off a menu and on the Sunday it was laid out buffet style but the waitress took your egg order and brought it out then you just helped yourself to the hot food sausages bacon beans tomatoes hash browns fried bread - there was a toaster machine which you could use and a large basket of fresh sliced brown or white bread plus small jams and packs of butter or margarine. I can not fault the staff at this hotel they were all very helpful and friendly and they worked their socks off especially on the wedding day - the food was great both for the wedding main meal and Buffett at the night time was all fresh and tasty . The main room was fantastically decorated and the service was so efficient the staff are a credit to the hotel. Can’t understand why people put such negative reviews we had the best time and would definitely stay here anytime we are in Newark 👍 less

The hotel on arrival had a board up with 'Funeral Wake' on it - as we were arriving to celebrate our friend's birthday we were a bit disconcerted! The receptionist then said that was from the day before. Not the most auspicious of welcomes! Our room was on the ground floor near the kitchen and bar with people outside our window smoking. The room was tired looking and in need of refurbishment. The bed was not very comfortable. The bar seats were faux leather which again gave a jaded appearance. The breakfast was disappointing with undercooked bacon and over cooked mushrooms. As it was only for one night it was bearable but would not recommend anyone staying here for pleasure. However the staff were very friendly and welcoming and nothing was too much trouble for them. less

This hotel has an excellent location, being convenient to the major routes and the town centre. It is advertised as refurbished but no date is given. We were welcomed on arrival and the reception staff were helpfull. We dropped our bags in the good sized room and went into town. What could go wrong? On our return there was a horrible smell coming from the (small) bathroom. Clearly the plumbing wasn't part of the refurbishmnent. Then we realised part of the reason for the room looking a good size was that the King Size bed booked was actually a smaller standard double.The pillows had gone past their useby date. The cooked breakfast was good and served by friendly staff. Those wanting a Continental type breakfast could be disapppionted with the choices. We queried the bill on checkout and this resulted in an almost accusational attitude. The overcharge was removed and after we paid there was no thank you or even a goodbye. Overall, not a happy hotel. less

Had a lovely night here the staff were lovely and very helpful. The breakfast was ordered of the menu so was fresh and hot. Rooms nice and cosy large bathroom really enjoyed our stay only about ten minutes walk to the town less

This hotel could do with some much needed refurbishment. I’ve awarded 2 stars for the lovely receptionist and helpful team, the towels were good and the shower was excellent although it did need a thorough cleaning. The room was grubby with cobwebs and dust in the room and bathroom. The mattress was extremely hard which may work for some. I wouldn’t stay here again. less