Best Western Deincourt Hotel

Stayed at the hotel for 3 nights bed breakfast and evening meal. The food was of a very high standard and the staff could not do enough for us. Nice double room cleaned well with a lovely clean smell about it. Nice bar downstairs offering local ales as well as branded. Would defiantly stay again. less

Booked single room at last minute - running short of options. Met with institutionalised smell and grubby carpets. Room & decor was Life on Mars only so much smaller. Left with no refund and checked in somewhere else. Would’ve slept in the car less

We booked this Best Western, as we've stayed in them before around the country, however this was bad. The staff were polite and helpful, however at first we'd been given a third floor room with no lift, with mobility problems said no. We were then offered a family room, at £17 more, ok we'll take that, dreadful room. As soon as we opened the door, the first smell was stale smoke, it was the same stale smell of smoke there used to be in a tap room at a pub, that was first, then the beds and bedding, I have seen more appealing bedroom furniture in some barracks, plus the bedding carried the stale smell, to say we were shocked was an understatement. Went for a walk into Newark, during which we decided we weren't stopping there, this hotel lets Newark down as well as Best Western less

Unclean room, no way to contact front desk with noise above all night and no-one there when I checked out. £75 a night for a hotel experience that was more like a hostel. Bad advert for the town especially when it’s struggling to come back from Covid-19. Placing no blame on staff who I can imagine are overstretched and doing their best. Assuming this is a management or systematic problem. Either way, I’ll be staying with Premier Inn in future and happily paying more with peace of mind that I’ll have a clean room and a good night’s sleep. less

Staff very helpful, plenty of hot water, frontage and reception presentable, but alas that is where it ends. We were allocated a ground floor room in an adjacent annexe, this being a very uninviting Victorian building, albeit with correct fire safety etc. The small room (38) was accessed under the fire escape, near a rat bait station! The room only had space for one chair, which meant taking it in turns to sit down. Both bedroom and bathroom had windows that were easily opened, however the bedroom window if left open would eliminate security and the bathroom window when opened comprised privacy, being in view of passers by and property opposite. There was a lot of noise from the room above and from the adjacent room, which made us wonder if it was used for accommodating vulnerable people. As regards food etc, breakfast was reasonable quality, even though the toast was inedible and beverages were in paper cups. We had steak for our evening meal at a supplement that was acceptable. The dessert (raspberry cheesecake) resembled a quarter of a jam tart with the ice cream option which contained lumps of ice. The beer ‘Cromwell’ was of an inferior quality, of which some was left, on further research it was brewed on a home brew basis. We have stayed over the years in numerous Best Western branded hotels, both in Europe and USA. We chose a Best Western hotel because they are usually of a reasonable standard. However we found this was an exception to the rule at this hotel, and wonder when it was last inspected by Best Western (which room was inspected). less