Best Western Deincourt Hotel

Hotel not to a good standard, was told ALL family rooms "were on an accessible GROUND FLOOR LEVEL" in fact there were steps up to the room... over charged for food and staff argued that children were infact adults (8&10) WOULDNT BIOK THERE AGAIN! less

We chose the breakfast room in August for my stepsons wedding meal as there were only about 30 people coming. January the Manager was lovely and so so helpful. The room itself was lovely, the tables looked beautiful and the pretty outside courtyard garden was an added bonus. The food was amazing, we opted for a 3 course roast dinner, it was lovely, freshly cooked and beautifully presented. there was good choice for vegetarians too. I would definitely recommend the restaurant ! less

Location was perfect for us and initial impression of this Victorian building was good. However, the room we were allocated in the annexe had a lot to be desired. I can forgive a drab interior needing a lick of paint, but I am totally unforgiving where cleanliness is concerned. The bed linen has seen better days, the pillows need to be replaced, the mattress topper was stained as was the mattress. Skirting boards around the bed are dirty and there is dust around the mattress and valance. Totally unacceptable, particularly during Covid when hygiene should be the top priority. Staff are friendly but in short supply. Breakfast for my husband was adequate, but as a vegetarian who doesn't eat eggs, my cooked breakfast was half the size of my husband's for the same price and luke warm. I won't be making a repeat visit. less

A few days spent at this hotel was rather disappointing. The overall impression was of a somewhat drab decor and furnishings and a considerable lack of staff. The room was reasonably comfortable and the bed and bathroom fine. Dinner on the first night was good if a little slow arriving and was well priced. Staff were friendly, but just too few. The lunch menu was in the room and we decided to have lunch at the hotel on the first day. We were less than pleased when we were told that "We do not serve lunch". No mention of this when making the booking and the menu still in the room. No doubt the hotel has suffered from post covid staff difficulties, but it is no excuse for withdrawing facilities without due notice to guests. less

I stayed here four nights per week for five weeks and thoroughly enjoyed each one. I'll start with the owners and staff who were all very attentive and friendly. Bearing in mind they have lots of people like myself staying on business, they make it a social, friendly environment which keeps their regulars coming back feeling welcome. I stayed in four different rooms, each of them was clean, comfortable and warm. Cleaners came in every day to ensure bins were emptied and bed was made etc. Tea/Coffee and bathroom supplies were replenished attentively too. Breakfast was either made ready to go on time every day or ready for when requested in the restaurant. There was a good choice of pastries, cereals and other bits aswell as Tea, Coffee and juices. The hotel has special steak and curry nights aswell as all the favourites on its bar menu. To the rear of the hotel is a peaceful and spacious enclosed garden, perfect for unwinding after a long day with comfy chairs. Overall, I would not hesitate on staying here again if visiting Newark and will kind of miss it. Thank you Best Western Newark 😊 less