Best Western Deincourt Hotel

I stayed here for work this week and arrived just after 2PM. There is a small car park at the side of the hotel and then a larger one at the back. Check in was pleasant and my room (number 5) was lovely - a good size, quiet, a four poster bed, nice bathroom and plenty of workspace. Wifi was good and there was a nice selection of drinks including squash sticks - never seen those before. I ate in the bar downstairs and the service was superb - every single person was helpful, attentive and friendly. The food was great too - generous portions and well presented. All in all this was a great stay and very good value, I am trying to engineer some more work in the area so I can go back :) less

Nicely greeted at reception by the staff I was further welcomed in the bar and dining areas before settling in for dinner and drinks Relaxing ambience quietly busy yet efficient the meal arrived and was well presented My room was cosy with tea making facilities and biscuits All in all I slept well and comfortably I am hoping to return as it was a delightful experience less

Lovely place to stay - stuff are extremely helpful, managers are very nice, any problems are solved immediately, rooms are clean and food was excellent. will stay again ! if you want quiet room just ask :) less

I wasn't expecting much from this hotel and I was not disappointed. Everything about this hotel is lousy. My room (3) was located next to the hotel's 24hour bar - what a joy being kept awake by drinkers until about 1am - really useful when you have to work the next day. When I asked to move room the stressed and unhelpful receptionist told me they were fully booked - so they gave me a rubbish room even though I checked in at 520pm and saw people check in after me. I am fully aware it's a 3 star hotel and I was expecting basic. However I won't be staying here on my next visits as I value my sleep. less

Let me start by saying that my company pays for me to stay in various hotels around the country, as I’m not footing the bill I’m not inclined to complain. This hotel was an exception I was booked in for two nights, but checked out after one. When I arrived at the dinning room I asked the manageress if I could stay in the bar until my meal was ready, I didn’t clearly hear her reply and asked her to repeat it, she answered in a peevish tone of voice. I didn’t expect hotel staff to take such a tone but decided to let it go. I ordered a steak rare but when it arrived it was well done. At £18 a go this was not acceptable. The room was drab and tired looking, it had the feel of a bedsit rather than a hotel. The TV did not work when I pointed this out for the second time to the manageress she became quite snappy and ended up saying I could go and find another hotel if I didn’t like it. As it was now 9 o’clock at night on a rainy night in Newark I told her not to be ridiculous. This was the last straw for me I cancelled the second night and went to stay with relatives who live in the area. This hotel has since been taken off the roster of hotels my company uses. less