Best Western Deincourt Hotel

The location is wonderful for Newark town centre. The housekeeping was a very high standard and all the staff were great. However, the rooms really do need bringing up to date and making more comfortable, and the rooms with doors onto the driveway are probably not as secure as they might be. They appear to be internal doors hidden under the fire escape. I probably wouldn't stay here again based on the standard of the rooms. less

Myself and Two friends booked a family room here at completely the last minute. Our actual destination was Lincoln, but that was totally booked out. We really didn't know what to expect ( wasn't expecting much to be honest) but, wow, we were blown away. The Hotel is lovely (really lovely) and the receptionist ( Maggie) was wonderful. We needed to get to Lincoln by a certain time and Maggie went above and beyond to help us .. giving us a map .. telling us the times of the train.. giving us the numbers for Local cabs( the most reasonably priced ones) and even organised a cab to take us to the station. We didn't have to wait too long to get into our room and when we did, it far exceeded our expectations. It was a very roomy family Suite, very tastefully decorated and had all the little touches.. Kettle with Tea, Coffee and sugar etc. Shower gels and Shampoo. Towels laid out on the beds.. that you could possibly need. The shower was second to none! The beds were very comfortable. The breakfast we had the next morning was superb .. Everything you could possibly want was on offer. Every single one of the staff were polite, friendly and very helpful... But obviously a special shout out to Maggie! I would thoroughly recommend this Hotel to anyone. Well done Deincourt Hotel... Well done. x less

The car park is too small but you can park in the pay car park without a fee. The staff are very pleasant and go the extra mile to help you. The food was well cooked and presented and the serving staff were nice. BUT the bed was like concrete and the pillows were dead. The towels were also a bit old and the bathroom was not very fresh. It is well situated for Newark - a few minutes walk, plus Lincoln and Nottingham are not far away. less

I have stayed at this hotel over a number of years while visiting friends in Newark on Trent. Over the years standards have slipped and last year I said it would be the last time I stayed there. But it's to close and convenient to where my friends live, so I gave it another chance this year. I'm glad I did. I must say a big thank you to the management and all the staff for making my stay enjoyable. less

I stayed here for one night and was very disappointed on a few points. I requested ground floor "if possible" - a politeness that turned out to be a big mistake. When I asked where my room was, I was told up 2 flights of stairs which turned out to be 4 flights. I was told there wasn't another room available and was made to feel that it was my fault as I had booked a single room. I reached the room which was well-appointed but smelled musty. The very creaky bed should have been condemned many years ago. The side that had been used to sit on was about 10-15 cms lower than the other side. As I turned to my left side, I had to hold on to the side of the bed with my right hand to prevent rolling back and as I turned to my right side, it gave the feeling of falling out of bed. Also, both pillows were much too old for comfort; the bottom one of which had been previously used. The single glazing, and the fact that I couldn't manage to open the window, meant that it was dripping with condensation when I woke up. I had the standard buffet breakfast but was shocked at the "Lincolshire Sausages". It was dreadful high cereal content version of the real thing and looked pale, microwaved and was floating in water like a frankfurter. There is a large car park at the side of the hotel but beware, it has uneven ground and no lighting. I won't be staying there again. less