Best Western Deincourt Hotel

Unfortunately the room was unbearably hot. There was a fan, but that was about as much use as a chocolate teapot. My husband put a tissue in front of it and it didn't move until it was 4 inches from the fan, completely useless. It actually made our stay uncomfortable and a little miserable. Feel the price is overcharged too. Had this of been a premier inn at least they would offer more than " a lot of people have said the same, sorry " doesn't quite do it sorry. This weekend was a xmas pressie from my husband to me to go and see UB40 at the Newark festival. This really did spoil the night away. I couldn't bear to go down to the bar for a relaxing drink. Sad as in this day and age comfort of a customer in a hotel is paramount less

Let me start by saying this review is not a reflection of the staff at the hotel who were courteous, helpful and friendly. This hotel is beyond tired. The room I had looked and felt like a student hall of residence. The sash window in my room (11) rattled all night. The floor was covered in beads (remnants of the previous night's Indian wedding party), one of the mugs had tea stains, the top of the kettle was filthy with grime, the biscuits on the tea tray already open and to top it all off there was a scraggy big toenail left on the bathroom floor. Vile! Breakfast the next morning was taken in an acrid, burnt toast smelling room and the ingredients were inferior quality. The bacon was like soggy pink cardboard. I stayed here because I couldn't get a room at my chosen hotel. It used up a free reward night from an Internet booking service so only cost me £11. This was still not value for money. I won't be staying again. The owners of this place are cutting quality corners wherever possible to maximise profits at the expense of customer satisfaction. I wish I had driven the 100 miles home instead of staying over. My stay was in June 2016. less

this is a fantastic hotel, with fantastic staff, fantastic meal and service through out iour group was made very welcome it is well worth its value would recommend to any one who visits the area to stay here less

On arrival we found the car park was pay and display, but when we signed in at the main desk, we were given a slip to put in the car for free parking. Was a bit disappointed on first entering our room, it seemed small and full. However it did contain a double wardrobe, tv, on a shelf was tea/coffee making facilities, a floor fan, dressing table and a double. Only complaint - the carpet could do with a good shampoo. The room, in fact the whole hotel had a strange smell and yet I find it hard to describe, I didn't like it, but not enough to complain. The bathroom wasn't that much smaller than the bedroom, nice towels and toiletries. We joined the group we were meeting, in the beer garden, which is a tidy size, but could do with some more tables than just 2, and more chairs for other guests (we were no way a large group but had all the chairs.) Despite me making a point (as I was told to do twice) at front desk and the bar, that did not want any vegetables or potatoes on my plate, no kind of garnish on my chicken, I was presented with a plate containing 3 BIG roast potatoes and couldn't see my chicken, it was so covered in some type if herb that looked like bird seed. The plate was taken away and brought back minus the roasties, but the chicken still covered, so I left it. I ordered 2 puddings. The sticky toffee pudding, smelled nice, but it looked like 2 slices of dark fruit bread, I let someone else it. The fruit crumble was very nice and I wish I'd had more. After an enjoyable night we went to bed, the fan was on, but the room was very warm, but I had a comfortable sleep. For breakfast, I had 2 sausages and 2 rashers of bacon followed with a banana and an iddy biddy glass of juice (Why can't we have a proper glass to drink our Juice?). A nice breakfast but would have liked a bit more as I didn't get much the night before, but judging by the notice put up at breakfast, I get the impression they must have guests who try to eat the hotel out of existence. It wasn't brilliant, but it definitely didn't make me say, I wouldn't go and stay again. less

We had the most perfect wedding day. January, the events manager, worked tirelessly all day and couldn't do enough for us. She met with us beforehand and listened to all our ideas, which she carried out impeccably. The whole venue looked stunning and was extremely clean. They provided all the flowers in our wedding colours. The garden area was well kept. All the staff were extremely helpful and friendly. The wedding breakfast meal was superb as was the evening buffet. The DJ was great. We stopped in the bridal suite which was lovely. We couldn't fault anything. less