09/01/2017 George A, Garland, Texas, United States
Pros: Room clean but dated; carpet had neat appearance. Adequate electrical outlets. “Hollywood” bath. Bathroom fan can be switched off. Hot coffee available in lobby (except between 10 PM and 5 AM). ... more
Pros: Room clean but dated; carpet had neat appearance. Adequate electrical outlets. “Hollywood” bath. Bathroom fan can be switched off. Hot coffee available in lobby (except between 10 PM and 5 AM). Desk clerk was friendly.
Cons: A/C fan runs continuously. Unit had fan switch (high, low, auto), but setting made no difference. Could not set room temperature above 76°, which was just adequate.
Misc: Comps were good. I forgot toothpaste and desk clerk provided some. Bed comfort was fair to good. Lobby closed between 10PM and 5AM daily. Microwave oven small but worked very well.
Be careful when making reservation if you think you may need to cancel it. I did not realise the cancellation policy and tried to cancel the night before only to be told that I had to cancel 72 hours before. I either had to make the trip or forfeit the money. less
BestWesternDeerPark, Manager at BEST WESTERN Deer Park Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 281-476-1900.
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BEST WESTERN Deer Park Inn & Suites