Should have been better
18/05/2017 engrkenr, Bloomfield Hills, Michigan
We found shortcomings at the motel which may have been somewhat unique to us. I say for 2 reasons, first when I pointed out our concerns, the proprietor provided us a discount on our bill, and second,... more
We found shortcomings at the motel which may have been somewhat unique to us. I say for 2 reasons, first when I pointed out our concerns, the proprietor provided us a discount on our bill, and second, while I was in the breakfast room, 2 different customers came in to check out used adjectives like "excellent" and "outstanding" when asked. Our experience was different. The sink faucet was so loose, it moved decidedly every time you turned on or off the water. Plus, there was no sink stopper...I wear contact lenses so that is a serious deficiency. There was no shampoo provided because there was supposed to be a shampoo dispenser in the shower. It was awol. The desk lamp electrical receptacles were so worn out that they would not maintain constant contact with plugs. There was a power strip behind the TV which allowed us to recharge our electronics, however. The desk chair was threadbare on the arms and considerably soiled....it needs to be thrown out. The toilet was the old fashioned round type which are fine for women and young boys but, totally inadequate for men. The room rate was modest which seemed appropriate considering our experience. less
Dipti P, General Manager at Best Western Decatur Inn, responded to this review
Subject: Your stay at BEST WESTERN Decatur Inn
Dear Sir/Madam,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations.All of the rooms in our property has been renovated with new double sided pillow top mattresses. I do apologize if you felt they were hard. We try to take special care of our loyal customers, so if you paid with points, it suggest your loyalty to our brand. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 940-627-5982.
Sincerely,
Paul Patel
GM
BEST WESTERN Decatur Inn