Quick overnight stay
11/06/2018 ngkee99, Castle Rock, Colorado
Not a bad hotel, it's clean. The night we stayed, we had an A/C problem, the A/C wouldn't stay on. We told the morning person when we checked out and they said that they would discount our room. Th... more
Not a bad hotel, it's clean. The night we stayed, we had an A/C problem, the A/C wouldn't stay on. We told the morning person when we checked out and they said that they would discount our room. That was acceptable with us. However, they billed us the full amount and when we called back, they said a discount was never agreed on. We tried to go back through Hotels.com to correct it matter, but they couldn't help since we were also given the wrong final bill at checkout. I ended up with no proof in the end. I would mind less if they had told me upfront that they wouldn't discount the room, but back tracking on what they said is bad business. We didn't ask for the discount, the guy offered it, so we accepted it.
While it's an older hotel, it's not a bad stay, but beware of the staff in the office. Be sure to get everything in writing and the correct bill. less
Dipti P, Manager at Best Western Decatur Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 940 627 5982.
Best Western Decatur Inn