Terrible housekeeping; otherwise good
01/08/2018 Kathleen W, Baltimore
The first two days of our five day stay was great. Then, we experienced terrible housekeeping on the third day that really changed our minds. We cleared the bathroom counter so it could be wiped dow... more
The first two days of our five day stay was great. Then, we experienced terrible housekeeping on the third day that really changed our minds. We cleared the bathroom counter so it could be wiped down as it was scummy and returned to the same exact condition. No one touched it, not even to refill the soaps. They did not vacuum, provide an ice bag, or leave toilet paper since the only one we had was open and used. We could not figure out what was done except make the beds. They did not leave a bath mat which as seniors is needed to keep from falling. We went to front desk when we returned around 6:30 that evening to get wipes for the counter, toilet paper and a bag for ice. After running the shower, we realized we didn’t have the bath mat which was there the first two days. We had to go back again to get that. We could easily see the tile was not swept or the carpet vacuumed. Unfortunately, we left a tip for this service I wish i could get back. Front desk was made aware and they made a note. We have stayed here before and never had this trouble. It was a nice place to try before. What a shame! less