Poor Value
Management very friendly & helpful. However, the room was sub standard. No pressure in spa jets. No privacy on balcony. Faulty thermostat on air conditioning. Internet slow & dropped out constantly. N... more
Management very friendly & helpful. However, the room was sub standard. No pressure in spa jets. No privacy on balcony. Faulty thermostat on air conditioning. Internet slow & dropped out constantly. No decor on balcony, just plain concrete. less
crystalinn, Owner at Best Western Crystal Inn, responded to this review
Hi Gary,
Thank you for reviewing our property. We are disappointed that you chose to post a poor review, but did not give us an opportunity to assist with these concerns during your stay - especially as you note we were 'very friendly and helpful'.
As explained to you on checkout, some perceived issues (eg. internet, thermostat) are a simple case of knowing how to 'drive' them. We are availble, on site, 24/7 to support our guests with any problems experienced. Just ask!