Crystal Inn Bendigo
05/05/2017 Andrea S, Melbourne, Australia
Having stayed here many years ago (its first year) the Crystal Inn was the talk of the town and it was beautiful. Although my room was clean and spacious and comfortable it was still sad to see the qu... more
Having stayed here many years ago (its first year) the Crystal Inn was the talk of the town and it was beautiful. Although my room was clean and spacious and comfortable it was still sad to see the quality of the place had gone down hill. Cracked and broken dangerous pool tiles nearly falling off, rusted fence, old pots around entrance area, no cable tv, dark and cold entrances to reception (put on some relaxing music or turn on a light), car park and passage way to rooms - it doesn't take much to make a place feel and look welcoming and amazing - locality is 5 minutes by car for Uni and shopping at Strathhill - not really walking distance - and that's ok as everything is a 10 minute drive to Bendigo Market place (large shopping mall) the CBD and of course the pubs, shops, etc. All in all my stay was nice and the heated pool could of been a little warmer but now Im being picky. Price for what you get not bad. Host was obliging after I was locked out of reception for 7 minutes whilst watching him on the computer? Didn't understand that. Instantly made me feel I have made a mistake booking this place. The Highlight was ordering a pizza on line with Luchiano Pizza and Pasta - it is amazing!! I booked a pizza on line with time and where I was staying on right on time the pizza arrived hot and absolutely delicious! Would of had a meal from the Crystal Inn but again way too expensive compared to the many many other places I have stayed. Thank you for my stay Bendigo - less
crystalinn, Manager at Best Western Crystal Inn, responded to this review
Thank you for your review, Andrea. We were disappointed to read your review and find that you did not have the experience you were expecting on your return to the BW Crystal Inn. We have taken your feedback on board. As with any building there will always be some changes over the years and some natural wear and tear, however we pride ourselves in providing a wonderful stay for our guests and are always willing to look for ways to improve the experience.