Tired and needs some love
20/11/2017 Quartz2337, Mobile, AL
Here's how I decided on my 2 star rating. My wife and I stayed here in November of 2017. When this place was brand new it was at best a 4 star hotel. It is old, tired, and needs a decent amount of ... more
Here's how I decided on my 2 star rating. My wife and I stayed here in November of 2017. When this place was brand new it was at best a 4 star hotel. It is old, tired, and needs a decent amount of maintenance so I knocked one star off.
Breakfast is supposed to be included but you order off a menu instead of it being self serve. When we went to get ours, we were told that the kitchen had a problem and nothing hot was available. No eggs, bacon, sausage, grits, anything hot. Oddly enough every other table in the restaurant with people already seated had hot meals. I really have a hard time believing everything in the kitchen broke down at the same time. They had some kind of peach yogurt I had never heard of and nothing else. No fruit, melons, not even a different flavor of yogurt. I subtracted one more star.
Lastly the signage at this facility is really lacking. I wasn't sure we were at a Best Western when we drove up and the lobby is hard to locate when it is dark. less
GWEN T, Guest Relations Manager at Best Western Crossroads Inn, responded to this review
Thanks for taking the time to review our property your concerns are very important to us. We will address all your concerns with our staff and management team. Thanks