not a brill hotel, but staff were very good
11/08/2018 Lindsey H, Hull
We arrived very late/early morning on Tues/Wed 7th/8th Aug. We had booked our hotel for a stay over after flying into Manchester from our holiday. We were told that our booking was for the next night,... more
We arrived very late/early morning on Tues/Wed 7th/8th Aug. We had booked our hotel for a stay over after flying into Manchester from our holiday. We were told that our booking was for the next night, so there was no booking for that time. However Rob on the reception desk that night was brilliant and sorted out a room for us. He was very welcoming and did his job very well.
All that being said and it was no fault of the hotel that our booking was wrong, The room we had left a lot to be desired. The room was very hot so we slept with the windows open, it was very noisy from the traffic and also from the kitchens extractor fans. The room had a very small bed and was very dated. it also had a connecting door to the next door room, you could hear everything that went on in that room, the occupants tv was on all the time, and then when they had vacated the cleaners came in and were very noisy. less
Martin W, Manager at Best Western Cresta Court Hotel, responded to this review
Hello, thank you for sharing the feedback following your recent stay with us. We really appreciate your comments and will use them to better our future guests experiences.
I am pleased Rob was able to deal with your booking, he will be really pleased with his personal mention. I would like to apologise for your uncomfortable nights stay at Cresta Court, we have refurbished a number of our bedrooms at the hotel and will be using your feedback should we be improving more of them in the future.
Once again thank you for your feedback and I hope you are able to return to Cresta Court in the future.
Best wishes, Martin Wilson and the team at Cresta Court.