Accessible Room - It Isn’t
05/09/2019 lindagP8494KQ, Aberdeen, United Kingdom
Stayed overnight before going to airport. Room is large but having a double bed and a single and beside units meant it felt much smaller. We were not asked if we required assistance in the event of ... more
Stayed overnight before going to airport. Room is large but having a double bed and a single and beside units meant it felt much smaller. We were not asked if we required assistance in the event of a fire or where the refuge area was. There are no pull cords anywhere but there are handrails and grab bars in the bathroom. Bathroom is spacious but has a step for getting into the shower, the shower seat looked and felt unsafe as the legs pushed against the wall behind the shower. The power sockets were all located in one area and difficult to use for charging a wheelchair as it would block entrance to the bathroom.
We also ordered room service but had to look online for a menu which was ridiculous, very limited choice - only a burger with fries which sounded great. On ordering we were notified of a £5 charge which we agreed to but the food was not great, lettuce had seen better days, onion rings were very soggy and tasted disgusting. We ate what we could of the deep fried burger and cold fries, no salt to add seasoning. We didn’t book breakfast but after the burgers we thought it best to skip it and get something at the airport. Great staff and very helpful and friendly.
We don’t feel that we could stay here again if needed, thankfully there are lots of other choices. less