Nice staff but an uncomfortable stay
The hotel is well located and parking was straightforward. The staff were very friendly and as helpful as possible. The room was clean and comfortable and an acceptable size for the price. The breakfa... more
The hotel is well located and parking was straightforward. The staff were very friendly and as helpful as possible. The room was clean and comfortable and an acceptable size for the price. The breakfast was okay, although we skipped it on the second day for something far superior in the local town. Unfortunately, the bed was awful, the most uncomfortable bed I have ever slept on. The pillows, too, were hard and sleep was regularly disturbed. Consequently, we slept very badly and returned home exhausted. less
J Haselden, General Manager at Best Western Cresta Court Hotel, responded to this review
Thank you for your feedback following in from your recent stay at the hotel. It was good to read that there were elements of your stay that were satisfactory.
Bed / pillow comfort is a very personal preference and varies for each guest. However, whether feedback be positive or constructive we welcome this information so that we can improve our product. We particularly welcome the opportunity to be informed of any problems, concerns or dissatisfaction during the guests stay so that we have the opportunity to put it right and offer a solution to assist with a better impression of the hotel whilst still residing with us.