Fleas or bedbugs?
Fleas or bedbugs? I was very upset to leave this hotel with bites on both feet - the only place I was without socks and shoes was on the room carpet and in the bed. The biting woke me up in the night ... more
Fleas or bedbugs? I was very upset to leave this hotel with bites on both feet - the only place I was without socks and shoes was on the room carpet and in the bed. The biting woke me up in the night so I know it was from the bed. I had not been in contact with animals or grass. The biting started about 2am.
In the morning, I got up early and told the front desk staff and showed them the bites (politely, discretely and kindly) and they told me they would look into it. I never heard from them again.
I went to the doctor and she said they were either flea or bug bites.
I called the hotel today to follow up and was told they had booked the same room to someone else after I left and because there were no complaints from the most recent guests, they had determined the room was free from fleas or bedbugs. The front desk clerk made a specific point to repeat several times that they could not offer me anything.
I write this review for two reasons:
Firstly, I didn’t ask for anything (discount or refund) and made every effort to be discrete and polite (it is not any establishment’s aim to have fleas or bedbugs), however I did want to ensure they investigated, as infestations can be problematic.
Secondly, they never followed up with me as promised. As mentioned, I had to call the hotel again today to find out what they had done.
I have since received a call from someone (front desk NOT management) at the hotel explaining that they had in fact had housekeeping do a deep clean of the room and have determined it is fine. There was no mention of any form of fumigation. less
Bonnie P, Manager at Best Western Cowichan Valley Inn, responded to this review
Dear Valued Guest, I do apologize that you experienced this after your stay at our hotel. It was I that you spoke with today, and I am part of management of the hotel. The reason why I brought up compensation is because if indeed and there was a clear case and evidence that we had an infestation, this would most definitely a portion of responsibility that falls on our shoulders.
We had a thorough investigation of the room immediatley after your check out and had no clear indications of any sort of insect in the room. Further, we did a deep clean of the room and replaced every sheet in that room as per our standard protocol and ensured that it was safe to rent out to the guest coming in that day. No such complaints were heard from the guest the next day so we cleared the case indefinitely.
We apologize that we did not follow up with you about this as you were affected by this during your stay and it would have concerned you... I will be sure to ensure that we are always following up with our guest's concerns as we always strive to do...Thank you for bringing this to our attention!
Again, my sincere apologies for not following up with you and thank you for writing that eventually we did follow up and no such infestation is at our establishment.