17/04/2018 152sukhi, Surrey, Canada
My family and I had booked two rooms at the Best Western Cowichan Valley Inn in Duncan, BC for May 18th, 2018. We had booked this a few month ago as our friend is getting married in Duncan. Just a wee... more
My family and I had booked two rooms at the Best Western Cowichan Valley Inn in Duncan, BC for May 18th, 2018. We had booked this a few month ago as our friend is getting married in Duncan. Just a week ago we had received a phone call stating that our two rooms were no longer available as the hotel is going under renovations and they will no be complete in time. We are now left with no hotel rooms for our friend's wedding as it is BC May long weekend that week and almost all of the near by hotels are full. We called this facility to get our deposit back and that has been a struggle. We called Best Western Cooperation and they told me that they will get touch with this hotel and they still have not been able to. This is the worse service I have ever received in my life. The wedding is less than a month away and we have no hotel to stay in for a reasonable price. less
Bonnie P, Manager at Best Western Cowichan Valley Inn, responded to this review
It is so unfortunate that our renovations have delayed and we are no longer able to accommodate our valued guests. I sincerely apologize for the inconvenience but to that end, we ensured that we had some partner hotels that were able to accommodate your needs in exchange for our unavailability.
We will be happy to find you some accommodations, and if you need please contact us right away. We have been directing our guests to our partner hotels at the time of cancellations and we definitely did not want to leave anyone out in the dark.
Also, all of our guests are not charged a deposit until check-in so we do not have any money on hold from your original reservation. This is a hotel policy that applies to almost all properties in the industry and we would like to assure you that no deposit was made and no charge was made directly to your account.