Best Western Cowichan Valley Inn

6457 Norcross Road, Duncan, British Columbia, V9L 6C6, Canada
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Best Western Cowichan Valley Inn

Located on stunning Vancouver Island, the Best Western Cowichan Valley Inn is the first choice among hotels in Duncan, BC for all types of travelers. Those visiting our town north of Victoria, BC find much to love about our establishment, enough so t show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00

Reviews of Best Western Cowichan Valley Inn

Traveller Overview:
4.0 Rating: 309 reviews
Excellent 40%
Very Good 34%
Average 15%
Poor 5%
Terrible 3%
Rating

Trip50716513525, wrote review 02/01/2020

Great Stay

My stay was a fantastic experience everyone I talk to was very professional and polite the hotel was very clean well decorated very good stay Thank you very much. There is a reason I choose to stay at... more

Rating

Ambassador146899, wrote review 28/12/2019

Comfortable and modern

The place had very nice interior and had the comfiest pillows. The restaurant was very big and had good food. Employees were extra friendly which made my stay there feel welcomed. I will definitely vi... more

Rating

Culturalmagic2018, wrote review 25/11/2019

Fleas or bedbugs?

Fleas or bedbugs? I was very upset to leave this hotel with bites on both feet - the only place I was without socks and shoes was on the room carpet and in the bed. The biting woke me up in the night ... more

Owner Response
Bonnie P, Manager at Best Western Cowichan Valley Inn, responded to this review
Dear Valued Guest, I do apologize that you experienced this after your stay at our hotel. It was I that you spoke with today, and I am part of management of the hotel. The reason why I brought up compensation is because if indeed and there was a clear case and evidence that we had an infestation, this would most definitely a portion of responsibility that falls on our shoulders. We had a thorough investigation of the room immediatley after your check out and had no clear indications of any sort of insect in the room. Further, we did a deep clean of the room and replaced every sheet in that room as per our standard protocol and ensured that it was safe to rent out to the guest coming in that day. No such complaints were heard from the guest the next day so we cleared the case indefinitely. We apologize that we did not follow up with you about this as you were affected by this during your stay and it would have concerned you... I will be sure to ensure that we are always following up with our guest's concerns as we always strive to do...Thank you for bringing this to our attention! Again, my sincere apologies for not following up with you and thank you for writing that eventually we did follow up and no such infestation is at our establishment.
Rating

WendyBunt, wrote review 22/11/2019

Absolutely wonderful experience

From the minute we walked in it was a wonderful stay. We had been in hotels for the past 2 weeks and this was by far the best experience in that time period. Lindsay, at the front desk, was so atten... more

Rating

Sylvain F, wrote review 07/11/2019

All renovated

Last time I was here was close to 3 years. It changed so much I wasn't sure it was the same hotel. They did a nice job. Conveniently located, everything went smooth from check in to check out. Ha... more