Good Stay with a few problems, WONDERFUL Staff, Perfect Loction for Disneyland Resort
17/09/2019 jafay1965, Queen Creek, Arizona
The hotel is small and is showing some age, the elevator stopped working a few times during my 5 night stay but serviceman was called and elevator was fixed when I checked out. My room was very clean... more
The hotel is small and is showing some age, the elevator stopped working a few times during my 5 night stay but serviceman was called and elevator was fixed when I checked out. My room was very clean and comfortable, loved having a microwave and fridge, nice big TV. Bed was very comfortable and the shower nice and hot, the noise level is a bit loud since you're right on Ball Road (I used ear plugs and slept like a baby) and the fireworks are LOUD. Since the hotel is so small, it was very easy to go downstairs and get ice. The safe in my room had a faulty battery so I couldn't use it, the office staff allowed me to keep my valuables in a safe deposit box in the main office and made it a point to quickly get the safe battery fixed. The breakfast was nothing fancy but did the job: eggs, sausage or ham, toast/bagels/English muffins, waffles, yogurt and granola, coffee, orange and apple juice and fresh fruit - just what you need to get you on your way. Everyone I encountered, from the office staff to cleaning staff, was VERY friendly and helpful in every way possible. It was a 20 minute walk to the Disneyland Resort so very convenient and much less than other hotels nearby. Overall I was okay with the few hiccups since the staff was so darn nice and good about making it right. Because of that, I would stay here again. It's a diamond in the rough but worth checking out if you know it's not the Ritz. less
bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
Thanks for choosing the Best Western Courtesy Inn.
Appreciate your feedback and telling us what you liked and disliked during your stay.
We shall work further to improve the amenities and hospitality based on your observations.
Hope to welcome you again soon,