I would not recomend this Best Western to anyone that usually stays at Best Western's.
15/06/2017 janetsmith268, Phoenix, Arizona
We normally stay at Best Western's when we travel but after this last experience we will be looking for another Hotel to stay at. Not sure if this is true for all the locations but they no longer giv... more
We normally stay at Best Western's when we travel but after this last experience we will be looking for another Hotel to stay at. Not sure if this is true for all the locations but they no longer give you individual hygiene items. Everything was issued through a wall dispenser. I don't really like touching dirty used hygiene dispensers. There was no daily newspapers and the Breakfast was lacking at best. Was so bad that we went out for Breakfast for the remaining days of our stay. The Wi-Fi was horrible. Our devices kept crashing. Was a real pain to have to deal with. When we were checking out, we asked about the $10.00 a night reward. The desk clerk told us that he didn't know how to do this since his Supervisor hadn't trained him on it and that we would have to call back and talk to someone who could help us with this! less
CCarrillo-GM, General Manager at Best Western Cottonwood Inn, responded to this review
I'm sorry you did not enjoy your stay. We strive very hard to give the best customer care possible. A lot of hotels (not all) are going to the dispensers as part of the green initiative of less waste in our landfills. The dispensers are cleaned and sanitized just like the rest of the bathroom. Most guests love it and am sorry you didn't. The night person you dealt with was brand new and I apologize he wasn't up to speed on the current promotion. That has been fixed. Once again I apologize and hope that you will give us another chance to provide you with a better experience.