Would not accommodate my disability
We stayed in Cottonwood on Friday, September 18, 2020, and the motel would not accommodate my disability even though we requested it when we booked the reservation. I had polio, walk with a walker, an... more
We stayed in Cottonwood on Friday, September 18, 2020, and the motel would not accommodate my disability even though we requested it when we booked the reservation. I had polio, walk with a walker, and cannot walk very far. We checked in at 3pm and my husband asked for a first floor room with parking. The clerk said not rooms like that were available. Then, she assigned us to a room very far from parking and at the end of a walkway so I had to walk a great distance to get to the room. Note there were no cars in the parking lot for the rooms with parking. This created embarrassment and a lot of pain so I could not leave the room for dinner. We will never stay there again and will file a complaint under the ADA. I have never been treated like that at a Best Western. less
, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you for your comments. We apologize for not meeting your expectations. The notes in your reservation stated that you needed ground floor because you couldn't do stairs. We honored your request to the best of our ability by putting you in a ground floor room. You mention that "there were no cars in the parking lot for the rooms with parking". This was due to a funeral for a Cottonwood Police Commander which many guests were attending. I do have to mention that describing hotel staff in derogatory terms is not only uncalled for but disturbing, considering your wife has a disability. We apologize again for inconvenience as we did the best we could with what we had available.