Best Western Cottonwood Inn

993 S Main Street, Cottonwood, Arizona, 86326-4608, United States
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Best Western Cottonwood Inn

Sedona is just 20 minutes away! Come visit the beautiful Sedona-Verde Valley! The Best Western Cottonwood Inn is centrally located to many attractions. Take a relaxing four-hour train ride on the Verde Canyon Railroad, First Class or Coach car; enjoy show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
993 S Main Street, Cottonwood, Arizona, 86326-4608, United States

Reviews of Best Western Cottonwood Inn

Traveller Overview:
4.0 Rating: 853 reviews
Excellent 34%
Very Good 37%
Average 17%
Poor 6%
Terrible 4%
Rating

J2020XGjasons, wrote review 01/04/2021

More like Worst Western

We had chosen this hotel based on other reviews and good experiences with Best Westerns in the past. The first impression you gets when entering the hotel is this is going to be a quaint little old st... more

Owner Response
, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you for taking the time to write a review. I value your comments and will use them to improve our guest satisfaction. I'm deeply disturbed that you feel the staff didn't care. All the staff do their best to provide superior customer care and I did try by giving you significant discount on your stay. The pool and hot tub are not closed due to Covid-19 but due to renovations and will be back up as soon as the work is complete. Thank you again for your comments.
Rating

luckybrowning, wrote review 24/03/2021

Great Location!

I was hesitant in booking a place not IN Sedona but the location of this hotel was perfect! The drive out to Sedona took about 20 minutes and we didn’t have to deal with the crazy town traffic. Cotton... more

Owner Response
, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you so much for the wonderful comments. We hope to have you as our guest again soon.
Rating

donnacN1310WP, wrote review 20/03/2021

Dishonest

We reserved 2 rooms for our stay, a 2 queen room for $157 per night and a king suite for $215. When we arrived we were assigned a regular king room with no rate reduction. Manager would not reduce th... more

Owner Response
, General Manager at Best Western Cottonwood Inn, responded to this review
Thank you for comments. I apologize for any inconvenience you encountered. Due to booking a child in the Casita (no pets, no children allowed) we had to move you to a similar room type, the standard King. The guest services agent that checked you in did not have the authority to change the rate. When the Front Desk Manager arrived early Saturday morning, she immediately fixed the error and made you aware of the situation. You appeared to understand and it's unfortunate that you did not wait until the end of your stay to rate the hotel. I hope the rest of your stay went well. Thank you again for your comments.
Rating

linda8201, wrote review 15/03/2021

Very quiet and comfortable lodging

We opted to stay here as it is close to Sedona but with much more reasonable prices. We were immediately welcomed by the staff at the front desk with a pleasant smile and speedy check-in. The casita ... more

Rating

Lois32, wrote review 12/02/2021

Cottonwood? Cotton Would!

COVID-19 compliant, Non-Smoking, and extremely helpful when additional items needed (tissue). Nice new Solar for shade parking - still a bit of construction - ie: lot restriping. Casitas Suites also... more

Owner Response
, General Manager at Best Western Cottonwood Inn, responded to this review
Good Morning! Thank you so much for the wonderful review. The staff and I care very much for our guests and I'm happy your visit was more than satisfactory. We look forward to having you as our guest again in the future