Best Western Cottonwood Inn

We had chosen this hotel based on other reviews and good experiences with Best Westerns in the past. The first impression you gets when entering the hotel is this is going to be a quaint little old style motel experience. The first disappointment we had was being notified that the pool was not open as stated on their website. We were told that this was due to Covid. It looks like the pool hasn’t been open for quite some time. It was drained and empty. It looks as though like they were repairing it. The pool that we stayed at in Phoenix on our last night was open so we’re not really sure why this would be the case. The only common area at the hotel that was open was a concrete round picnic table and a bench that were littered with ashtrays and cigarette butts. This may be good for those that smoke, but for those of us that don’t this was a huge turn off. At check-in they asked if we would like to have our room serviced. We said yes we would like to have our room serviced. The very next day we came back around 4:30 PM from hiking in Sedona to find a room had not been serviced. We found one of the cleaning personnel and they gave us some towels and shampoo. We thought maybe this was a one time occurrence. The second time this happened was two days later. We came back from hiking only to find our garbage still full and no towels or toiletries. We called down to the front desk and we were told we’re sorry but the cleaning personnel went home. If you’d like to come down to the front desk we can give you some shampoo and towels. I thought that was a very poor response to the service staff not doing their job. Any other hotel I’ve ever stayed in would have brought the shampoo and towels to the room. On our last night of the stay we came back to our room and found our beds made but again no towels and no toiletries. The staff did not seem to care that they’re cleaning personnel was not doing their job. They had no real care or concern about the guests satisfaction or experience. The reviews of this hotel say that it is quiet. I can honestly tell you it is far from quiet. We heard traffic noise and other noises all hours of the night. The door to our room which was 209, did not even close completely. It was about a half inch gap all the way around the door. We could see light shining through in the morning. On a positive note which is the only one. The breakfast staff was very friendly and did a fantastic job. Maybe the hotel would be better if they were running it instead. less

I was hesitant in booking a place not IN Sedona but the location of this hotel was perfect! The drive out to Sedona took about 20 minutes and we didn’t have to deal with the crazy town traffic. Cottonwood is also close to Jerome, another great day destination! less

We reserved 2 rooms for our stay, a 2 queen room for $157 per night and a king suite for $215. When we arrived we were assigned a regular king room with no rate reduction. Manager would not reduce the rate charged or provide the room we reserved. less

We opted to stay here as it is close to Sedona but with much more reasonable prices. We were immediately welcomed by the staff at the front desk with a pleasant smile and speedy check-in. The casita room was quiet and clean. The only recommendation would be a few more pillows on the bed but really not a complaint. The breakfast was typical fare but also served by a very pleasant staff member. I would stay here again. less

COVID-19 compliant, Non-Smoking, and extremely helpful when additional items needed (tissue). Nice new Solar for shade parking - still a bit of construction - ie: lot restriping. Casitas Suites also available for family. Centrally located at Hwy mergers; convenient to food. less