Best Western Cottonwood Inn

The location is convenient but very noisy. I saw no security with very sketchy thug types roaming the lot and checking out cars. When I asked to look at a room they refused to show me one. Staff did not maintain social distancing requirements allowing customers to crowd around each other. They didn't even have fresh coffee in the lobby. Not recommended. less

The rooms were very clean. We were offered a full menu hot and cold breakfast. For safety concerns, the hostess prepared our breakfast plates, put them on a tray and we went back to our rooms to eat. The employees went above and beyond to make our stay very enjoyable. less

We have stayed at this hotel a few times now and each time was great. The staff is always helpful and breakfast was good. If you ever need a hotel this is the one. They will try to make it the best for you. less

We were able to sleep very, very well. The room was comfortable and we were able to set the temp at a good temperature. The hot breakfast was wonderful, especially during these times that have been interrupted by COVID. We were given the choice of several items that were tasty and filling. less

We chose the hotel for the central location and the pictures looked good. The staff is nice, helpful and the breakfast is fine. The rooms leave a lot to be desired. They are in desperate need of upgrading and feel dark and dingy from the minute you walk through the door. Although they might be clean, they have the feel of walking into room that’s 50 years old. In my room the heater and tv didn’t work and needed attention from maintenance. I can’t believe they don’t have a simple checklist to insure everything is in operational condition before filling a room. The card readers for the door are old tech and the cards demagnetize easily which is a hassle going to the front desk for more, happened 3x to us. For being on the upper end of the price scale for the area they’re on the lower end of quality. I’ll try somewhere else or Sedona next time. less