Beauty is only skin deep!
18/02/2018 TrvlforFun F, Sun Valley, Idaho
First of all, unfortunately, Rawlins as a community has seen better times, so it's tough to be too critical. The Cottontree has been nicely renovated on the exterior and adequately, though inexpensiv... more
First of all, unfortunately, Rawlins as a community has seen better times, so it's tough to be too critical. The Cottontree has been nicely renovated on the exterior and adequately, though inexpensively on the interior. Also, I appreciated that fact that they are pet friendly since I usually have one or more of my dogs along, even with a rather stiff (for the level of accommodations), a $20 pet fee. This said, the staff, except for Wendy who was very accommodating, lacked basic training. For instance, our satellite TV died during the Olympics and the front desk offered no solution, much less empathy, plus they couldn't tell me how to dial the restaurant from the room. As for housekeeping, the room and common areas just weren't very clean with dirty towels left in the room, dirty carpets in the halls, etc. The surrounding exterior area is primarily paved or stones, tough for pets. There is a park about a block away to walk the dogs, but when I went there in the dark, I counted at least a dozen feral cats and was reluctant to use the area. All this said, for Rawlins the choices aren't great. less
Casey S, General Manager at Best Western Cottontree Inn, responded to this review
Thank you for your helpful comments, and for your Review! I apologize for the issues that you experienced during your stay with us, and I will meet with our Housekeeping & Front Desk Staff to address the issues that you brought up. Thank you for bringing these to my attention. Every guest comment is appreciated, as it helps us to improve. Thank you!