Oh my gosh, this was nearly the most miserable hotel stay of our lives, and we have visited approx 60 countries, all for pleasure, which equates to lots of hotel stays. The issue is that the room had... more
Oh my gosh, this was nearly the most miserable hotel stay of our lives, and we have visited approx 60 countries, all for pleasure, which equates to lots of hotel stays. The issue is that the room had NO air conditioning. I went to speak with the front desk and was told that they only provide a fan to keep guests cool. And, the fan hardly blew any air. Our room was on the first floor, so we were unable to open the window to let in some fresh air, for safety concerns. It was like a sauna inside and we couldn’t take a nap during the day without sweating profusely. In fairness, in the winter this wouldn’t be an issue, but now London is in the midst of a heat wave...how can anybody sleep comfortably in the summer without opening a window? I almost rated this hotel a one-Star, But, later I learned that many London hotels have no air conditioning, so if air conditioning is a concern, check on that no matter where you book.
And, we received a hassle on getting breakfast included. It’s a good thing we confirmed before traveling and I am so glad that we did. Our booking was very specific “breakfast included”. I read a review before traveling about another guest having an issue about the included breakfast. At my cost, I called the London hotel from the USA, and inquired about my included breakfast. I was rudely advised that breakfast was NOT included. I countered that I have a printout of my booking saying that it is, but to no avail. I called the booking agent, who called the hotel, and it was straightened out. In U.S. dollars, the breakfast would have cost us approx. $17.00 (£13) each for a simple breakfast. It was a stressful hassle due to the hotel clerk, but fortunately it got resolved prior to our trip.
Finally, we emailed the manager prior to arrival with a question, and he never did answer the message. Note that there are no safes in the room.
The good news:
- As to the location of the hotel, it is close to two Metro stops, Victoria and Pimlico.
- The neighborhood seemed safe to us, and we walked to the Victoria Train Station and the Victoria Coach Station early in the morning with no issues. The surrounding area is nice.
No, I would never book here again in the summer.