Great Staff, Small Rooms
20/01/2016 Ian S, Hartlepool, United Kingdom
I was met by a friendly smile and efficient booking in process. I had a double room with no view and when I opened the curtains the air vents were stuffed with toilet paper? The room was very small b... more
I was met by a friendly smile and efficient booking in process. I had a double room with no view and when I opened the curtains the air vents were stuffed with toilet paper? The room was very small but reasonably well laid out, the odd stool was stuffed into the only available space for it, it couldn't really be used unless you put your feet on the bed?? Room rate was reasonable for the area. Good access to a couple of pubs and restaurants.
Breakfast was ok, nothing to write home about but again friendly service. less
Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear Ian S,
Thank you ever so much for taking the time to leave feedback following your stay at the Best Western Corona Hotel. We welcome all feedback that we receive from our guests, including positive comments which help us to recognize and reinforce excellent service within the team . It is fantastic to read that you liked the location of the hotel and that you enjoyed being looked after by our staff and team here. I am sorry that you were a little disappointed with the size and layout of your room. If anyone is not entirely satisfied with the room that they are allocated, my team are always more than happy to show you room alternatives. Please accept my sincere apologies for any inconvenience caused. I sincerely hope to have the opportunity to personally welcome you back to the Corona in the not too distant future.
Many thanks and best regards,
Front of House Team