Great staff sabotaged by dated facility
11/09/2016 James P, Toronto, Canada
The Corona is billed as a "three star" (from Wikipedia: Properties that deliver a broad range of amenities that exceed above-average accommodation needs. Good quality service, design and physical attr... more
The Corona is billed as a "three star" (from Wikipedia: Properties that deliver a broad range of amenities that exceed above-average accommodation needs. Good quality service, design and physical attributes are typically fit for purpose to match guest expectations). I would say they are knocking at the door of a two-star.
The location is excellent: a few minutes walk to either Pimlico or Victoria Station. There are several amenities that are steps away: dry cleaning, convenience stores, restaurants/pubs, groceries.
Structurally, the facility is an antique. Floors droop and creak. Conversations in the hallway can be clearly heard in the guest room. Pluming is primitive (2-3 flushes to take care of things) and the shower temperature adjusts itself from scalding to chilling.
There is a breakfast offered for £7/person — adequate and convenient. I am certain they do not have facility to cook on premises but, more so to reheat. On offer: some fresh fruit, cereals, yoghurt, hard boiled eggs, bacon, beans, toast/jam, pastries, coffee/tea. The scrambled eggs are weird. I apologize for not being more eloquent but, I think they are reconstituted from a powder. They are slightly watery with a tinge of a granular texture. So there you have it. Weird scrambled eggs. A signature of the Corona.
The staff are very accommodating. The front desk provided an extra fan and extension cord to help to cool the room down. We visited and London was going through a bit of a heat wave. That said, most common areas in the hotel (lobby, corridors etc) were considerably cooler than our room. In the dining area, the buffet items were well-tended and topped up and servers were quick to offer and remember your preferences for coffee or tea and white or brown toast. It's the little things that are impressive.
The staff also work hard to keep the hotel very clean. Housekeeping services are reliable and professional. The room is clean and well looked after. There is no fridge or dresser. There is a kettle with a choice of tea and instant coffee in the room. There's also a USB jack in the desk to charge phones.
Staff are the only "above average" feature in the hotel. less
Corona H, Guest Relations Manager at BEST WESTERN Corona, responded to this review
Dear James P,
Many thanks for taking the time to leave such a comprehensive review of your stay at the Best Western Corona hotel. We are happy to learn that you have had a nice stay overall, and that you were happy with the location and service offered by our staff. We are sorry that you have found the building antique and cramped. Ours is not a purpose-built hotel, but a Victorian conversion, and although the building and the rooms have been recently refurbished, it still retains some of its Victorian charm. We would love to welcome you back to the Best Western Corona hotel should your travels bring you back to London. We will see it as a chance to put right those aspects of your stay that did not meet your expectations.
Front of House Team