Not Worth It!
27/02/2019 JewelDestinations, Toronto, Canada
It's a fairly small sketchy hotel, we were surprised that it was owned by Best Western! The room came to about $275 CDN for one night, and thank god it was just for the night, or else we would switch ... more
It's a fairly small sketchy hotel, we were surprised that it was owned by Best Western! The room came to about $275 CDN for one night, and thank god it was just for the night, or else we would switch hotels, immediately. We got there around 1:30pm when check in was at 3. We asked if we could get our room early, and they said we would have to pay a fee. We agreed and gave them our credit card and then they said they actually had no rooms ready. Then they asked us if we wanted a room in the basement and we said we rather not and that we would just wait until 3. Then receptionist changed her mind and suddenly that was the only room they had. As soon as we saw the room we were shocked, poor lighting, small room, even smaller bathroom, and worst of all, the window was facing a dumpster. We seen many people taking their smoke breaks there, looking into the room. The whole time we were worried that someone would break in, we did not feel safe keeping our belongings there. The room was on the ground floor and someone could have easily broken the window and gotten in. Thank god it never happened but we still did not feel safe. The only decent thing about this hotel is that is a 30 minute walk to the London Eye, Big Ben, Parliament Hill etc. less
Ishan K, General Manager at Best Western Corona, responded to this review
Thank you for choosing the Best western Corona Hotel London Victoria and for taking the time to provide feedback about your experience.
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.
The Hotel try the level best to give rooms before check in time, there is a £10.00 one of Charge, based on room availability. At that moment only room was in our lower ground floor, which is fully safe and secured. We do have 24hrs staff and covered with CCTV.
I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly on firstname.lastname@example.org
Best Western Corona Hotel (Lefar Hotels Ltd.)
85-89 Belgrave Road, Victoria, London, SW1V 2BQ.