Broom Cupboard with a Bed
14/06/2017 Tim N, Hampshire, United Kingdom
Visited for business, nice welcome but this is where the quality stopped. My appointed room was tiny in the basement. The bathroom was poor - no bigger than a wardrobe - toilet was positioned under th... more
Visited for business, nice welcome but this is where the quality stopped. My appointed room was tiny in the basement. The bathroom was poor - no bigger than a wardrobe - toilet was positioned under the sink such that it was impossible to sit normally on it and the seat was stained with years of ingrained use. Shower door off its hinges. Next to a fire door to rear of hotel which guests/staff were using as some sort of smoking area til late at night with commensurate disturbance, further compounded by the constant drone from the hotels aircon units attached to the outside wall at the back of my room. Breakfast was adequate. Only saving grace was outstanding little Italian restaurant up the road called o sole mio! less
Corona H, Guest Relations Manager at Best Western Corona, responded to this review
Dear Tim N,
Thank you for taking the time to post your review. I am most grateful for your feedback, which is such a valuable source of information for me, regardless of whether it is good or bad, and helps me monitor the service we provide. am sorry that you were a little disappointed with the size of your room. As a slightly older building, we do have a wide cross section of shapes and sizes. If anyone is not entirely satisfied with the room that they are allocated, my team are always more than happy to show you room alternatives. I am very sorry that your experience was not as positive as that of others on this site and would ask you to please accept my sincere apologies for this.
Front of House Team