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Best Western Congress Hotel

4 Star

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The Best Western Congress Hotel is an elegant and comfortable hotel, offering to our guests the highest European standards, a warm atmosphere and an unforgettable stay to Yerevan.

Each of our 126 guest rooms presents an ideal blend of comfort and functionality. The open-air swimming pool surrounded by the wonderful garden is the right place to relax and enjoy during the summer. Our hotel also offers a fully equipped fitness center with a sauna available free of charge to our guests. Conference facilities and a business center are also available. During your stay do not forget to visit the Raffaello restaurant, which offers dishes of Italian and International cuisine.

The Best Western Congress Hotel is strategically located at a short distance from the airport and within walking distance to the city center. The Best Western Congress Hotel is the ideal choice for both business and leisure travelers.



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Location

1 Italy Street
Yerevan
0010
To make a reservation please call 0800 393130 (Freephone). For all other enquiries please call +374 10591199
4 Star

Summary

Pets: No Pets accepted
Check-in & Check-out
14:00:00 | 12:00:00

Facilities

Location and Attractions

Getting there.

Sat nav users: type 0010

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Address
1 Italy Street
Yerevan
0010


What's nearby?

Recreation

  • 55 kilometer(s) from Tsakhkadzor

  • 60 kilometer(s) from Sevan

  • 2 kilometer(s) from Yerevan State University




Room Theatre Classroom U-Shape Boardroom Banquet
Have an enquiry?
Contact events on 0844 387 62 40

Reviews

TripAdvisor Traveller Rating: Rating: Based on 640 traveller reviews
Rating: 5 271
Rating: 4 265
Rating: 3 62
Rating: 2 27
Rating: 1 15
Rating

Perfect

13/04/2019 letstravelwithme, France

For my 1st time in Yerevan I’ve book this hotel and I’m so happy, for 10 nights it was perfect A lot of choice for the breakfast Check in possible in the night, always someone at the reception I’ll c... more

Owner Response
CongressMarketing, Guest Relations Manager at Best Western Plus Congress Hotel, responded to this review
Dear Ludivine, Let us express gratitude for staying at our hotel and sharing your feedback here. Thank you for the kind words about our customer service and approach, which we try to improve day by day. It is a pleasure to know that you enjoyed your stay to the fullest, and we are inspired to make your next stay even better. We will be looking forward to welcoming you back soon. Kindest Regards, Lilit Danielyan Guest Relations & Quality Manager
Rating

Beyond expectations

04/04/2019 Linabmf, Dubai, United Arab Emirates

Very conveniently located at a prime area. Design is modern very lovely. Room is a bit small yet have the most comfy bed and pillows ever. Arman at the front desk is super helpful and hospitable- shu... more

Owner Response
CongressMarketing, Guest Relations Manager at Best Western Plus Congress Hotel, responded to this review
Dear Guest, Thank you for sharing with us your kind words regarding the stay, services and location. We are happy to know that all our efforts to meet your expectations and to make your stay enjoyable are highly appreciated. Arman will be definitely informed about your warm feedback concerning his professionalism and hospitality. We will be looking forward to have another opportunity to welcome you back, Sincerely, Lilit Danielyan Guest Relations & Quality Manager Best Western Plus Congress Hotel
Rating

Average

26/03/2019 Maps37949555492, Vasteras, Sweden

Everything was average at the hotel, the room was nice but many things did not work properly in the room! Also if you advertise that you have a nice pool, make it work. The service at the lounge must ... more

Owner Response
CongressMarketing, Guest Relations Manager at Best Western Plus Congress Hotel, responded to this review
Dear Guest, Thank you for staying at our hotel and for sharing your opinion. We are sorry to hear that you found everything average during the stay. It is important for us to learn all the aspects of your experience in details in order to improve the customer service and to meet your expectations in the future in a proper way. Referring to the point where you mentioned about our open air pool, please note that it is seasonal and it functions only during the summer period. We do hope to have another opportunity to welcome you back and to meet your expectations and demands accordingly. Respectfully, Lilit Danielyan Guest Relations & Quality Manager Best Western Plus Congress Hotel
Rating

That was good and could be better

26/03/2019 mohkamkar, Tehran, Iran

I had a good time in this hotel, the good thing is the gust manager "Lilit" tried to make everything be good and totally I was satisfied of staying there, and it is near republic square and I handled ... more

Owner Response
CongressMarketing, Manager at Best Western Plus Congress Hotel, responded to this review
Dear mohkamkar, We do appreciate you for choosing to stay at Best Western Plus Congress Hotel and thank you for taking time to write a review about your stay with us. Since we strive for excellence and to the highest level of guest service, it allows us to identify the level of satisfaction of our guests’ stay. Your valued feedback has a very important role for us. We are sincerely glad that you liked our location which is in the heart of Yerevan. Our team is committed to delivering nothing short of the finest hospitality. We are very grateful for recommending our hotel to other travelers. Our team sincerely hopes to see you again at our hotel very soon. Respectfully, Narine Simonyan CSR Manager Best Western Plus Congress Hotel
Rating

Very sad about the service - Pitty

25/03/2019 GiacomoCasanova1,

We arrived on Saturday (me from Vienna and my Friend from Iran) and I was really hoping for a good and easy stay but we had to handle a lot of real bad moments starting with a bad bed, some confused s... more

Owner Response
CongressMarketing, Manager at Best Western Plus Congress Hotel, responded to this review
Dear GiacomoCasanova1, Thank You for leaving a feedback on Your stay as Your opinion is very important and helpful to us. We're very sorry for Your unsatisfied experience at Best Western Plus Congress Hotel and would like to highlight some points. After learning Your mentioned issue with the bed, we immediately sent the maid to fix it but You did not let her in to make it. We reacted to Your problem very quickly to ensure You never get that negative experience. Hotel staff was always there to provide with high-level hospitality service and did their best to make You feel as comfortable as at home. Guest's satisfaction is quite important for us and we strive to ensure everything contributes to it. Thank You for pointing out our gym which offers fitness and functional training too. We want to thank You for Your stay at Best Western Plus Congress Hotel and hope to see You again at our hotel very soon. Respectfully, Narine Simonyan CSR Manager Best Western Plus Congress Hotel