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Best Western Congress Hotel

4 Star

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The Best Western Congress Hotel is an elegant and comfortable hotel, offering to our guests the highest European standards, a warm atmosphere and an unforgettable stay to Yerevan.

Each of our 126 guest rooms presents an ideal blend of comfort and functionality. The open-air swimming pool surrounded by the wonderful garden is the right place to relax and enjoy during the summer. Our hotel also offers a fully equipped fitness center with a sauna available free of charge to our guests. Conference facilities and a business center are also available. During your stay do not forget to visit the Raffaello restaurant, which offers dishes of Italian and International cuisine.

The Best Western Congress Hotel is strategically located at a short distance from the airport and within walking distance to the city center. The Best Western Congress Hotel is the ideal choice for both business and leisure travelers.



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Location

1 Italy Street
Yerevan
0010
4 Star

Summary

Pets: No Pets accepted
Check-in & Check-out
14:00:00 | 12:00:00

Facilities

Location and Attractions

Getting there.

Sat nav users: type 0010

Send to Tom Tom

Address
1 Italy Street
Yerevan
0010


What's nearby?

Recreation

  • 55 kilometer(s) from Tsakhkadzor

  • 60 kilometer(s) from Sevan

  • 2 kilometer(s) from Yerevan State University




Room Theatre Classroom U-Shape Boardroom Banquet
Have an enquiry?
Contact events on 0845 620 0506

Reviews

TripAdvisor Traveller Rating: Rating: Based on 609 traveller reviews
Rating: 5 253
Rating: 4 256
Rating: 3 61
Rating: 2 26
Rating: 1 13
Rating

Disappointing

18/09/2018 shoegal1, London, United Kingdom

Pros: good location 5 minute walk from the main square, modern reception/bar area, room was large and clean( but slightly old fashioned) Cons: building work going on from early morning to evening mak... more

Owner Response
925marketingm, Manager at Best Western Congress Hotel, responded to this review
Dear Shoegal1, Thank you for your stay with us and for sharing your experience. We were pleased to read you liked the size of the room, location, our already renovated lobyy area, and valued our housekeeping service. Regarding noise we would like to inform you, that our hotel has started a renovation project, which is close to its end, to make our hotel much more comfortable for our Guests. Very soon we will have a totally new menu and restaurant, for sure our breakfast will be with great variety of food and will also be with an Armenian Traditional Food corner during breakfast. We are totally changing the rooms; the interior and concept and it will be much more comfortable. Our Lobby area will be a nice place not only to sit and have a rest, but also work enjoying a tasty food and drinks by our Bar. Wine Cellar at Lobby area will offer more than 80 types of wine and our Sommelier will offer wines for each taste. All these changes are for our Guests' comfort. It will be our pleasure to welcome you again at our renovated hotel in the nearest future. Please rest assured we have addressed this with the team to ensure we improve on this. Warmest regards, Anna Aslanyan Marketing Manager Best Western Congress Hotel
Rating

Will be better sfter renovations are complete.

13/09/2018 H0WARD666, Stockton-on-Tees, United Kingdom

This is a nice enough hotel and has a decent breakfast. I booked a rate that included dinner. Unfortunately the restaurant was closed for renovation so they struggled to know what to do. After three a... more

Owner Response
925marketingm, Manager at Best Western Congress Hotel, responded to this review
Dear H0WARD666, Thank you for taking the time to leave feedback about your stay at the Best Western Congress Hotel. We are really pleased to learn that you experienced great service and we will take your comments about our restaurant and teams on board. We always do our best to provide our guests with high-qualified service. By the way we would like to inform you, that our hotel has started a renovation project, which is close to it’s end, to make our hotel much more comfortable for our Guests. Very soon we will have a totally new menu and restaurant, for sure our breakfast will be with great variety of food and will also be with an Armenian Traditional Food corner during breakfast. We are totally changing the rooms, the interior and concept. Our Lobby area will be a nice place to sit and have a rest, or to work enjoying a tasty drink by our Bar. Wine Cellar at Lobby area will offer more than 80 types of wine and our Sommelier will offer wines with each taste. We are grateful for your feedback and we very much hope for an opportunity to welcome you back soon to show all the changes which are done for our guests’ comfort! Warmest regards, Anna Aslanyan Marketing Manager Best Western Congress Hotel
Rating

Avoid.

11/09/2018 Wunder_0011, Wales, United Kingdom

I booked this hotel for 4 nights but unfortunately I ended up leaving after 1 night. Check in was slow (despite the hotel being very quiet) and although the room was clean, it was very dated and smelt... more

Owner Response
925marketingm, CSR Manager at Best Western Congress Hotel, responded to this review
Dear Wunder_0011, Thank You for leaving a feedback on your stay as your opinion is very important and helpful to us. We do apologize for the inconvenience caused during your stay and want to kindly inform you that we try to do our best in order to make our guests not to feel the presence of the renovation. But anyway, the information about the hotel renovation is available in all main booking channels and also, we can assure that all the renovation activities are being carried only after 9am in the morning and being stopped after 6 pm in order to bring to the minimum all possible noises. Regarding your complain want to kindly inform you that our Manager on duty offered you a free upgrade on your room type but it was not accepted by your side and after which the reservation was cut by booking.com based on your request. In order to provide our guests the comfort of relaxing by the pool at the same time having their meal during summer season we are providing the breakfast poolside and besides having the products you mentioned in the breakfast we also have a wide variety of fresh seasonal fruits, dairy products, hot dishes and even more as with the limitation of having our main restaurant under renovation we try to provide all our guests opportunity to have outside restaurant available where besides breakfast they can even have lunch, dinner and even pizza and grilled food prepared in front of their eyes. Together with our team we do our best to cover all the needs and expectations of our guests and want to kindly inform You that in the nearest future we will have our new renovated hotel ready with brand new restaurant, lobby, wine cellar and more and all this changes are done in order to make our guests fell the comfort of their stay and in order all the expectations of our guests are met upon the standards. Thank You and hope to see You soon in our hotel. Respectfully, Narine Simonyan CSR Manager Best Western Congress Hotel
Rating

Excellent

06/09/2018 Aznavour33, Paris, France

Great location with a short walking distance to the city centre and main avenues. Breakfast by the pool with a relaxed setting. Rooms are great and all in all in line with International standards for ... more

Owner Response
925marketingm, Manager at Best Western Congress Hotel, responded to this review
Dear Aznavour33, Thank you for sharing your feedback regarding your stay! We do our best to provide qualified service and are glad that it exceeded your expectations. We are very glad that you liked our hotel location which is in the heart of Yerevan. It takes just a few minutes to go to Republic Square and other must-see attractions in our city. Also, it was nice to hear such kind words regarding the breakfast. We are continually trying to improve the variety and quality of food items that we offer. By the way we would like to inform you, that our hotel has started a renovation project, which is close to it’s end, to make our hotel much more comfortable for our Guests. Very soon we will have a totally new menu and restaurant, for sure our breakfast will be with great variety of food and will also be with an Armenian Traditional Food corner during breakfast. We are totally changing the rooms, the interior and concept. Thank you for staying at the Best Western Congress Hotel and we hope that you will consider us for your next trip and we can show all the changes which are done for our guests’ comfort! Warmest regards, Anna Aslanyan Marketing Manager Best Western Congress Hotel
Rating

Mediocre hotel, much room for improvement

02/09/2018 GoMundo,

I have mixed feelings about this hotel. It is reasonably well located but the rooms, although clean, are a bit worn. When we visited, they were renovating the hotel restaurants, which meant that you c... more

Owner Response
925marketingm, Manager at Best Western Congress Hotel, responded to this review
Dear GoMundo, Thank you for sharing your experience with us as your opinion is very important to us and helps us a lot in improving our service to the better. We are very happy that you found our location convenient. It is in the heart of Yerevan and very close to Republic Square and other main attractions in the city. It is nice to hear that you like our open-air Caribbean pool and it is our pleasure to know that you valued the housekeeping service. We would like to inform you, that our hotel has started a renovation project which is close to it’s end. Very soon we will have a totally new menu and restaurant, for sure our breakfast will be with great variety of food and will also be with an Armenian Traditional Food corner during breakfast. We are totally changing the rooms, the interior and concept. It will be our pleasure to welcome you again at our renovated hotel in the nearest future and show all the changes which are done for our guests’ comfort. Warmest regards, Anna Aslanyan Marketing Manager Best Western Congress Hotel