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Best Western Congress Hotel

4 Star

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The Best Western Congress Hotel is an elegant and comfortable hotel, offering to our guests the highest European standards, a warm atmosphere and an unforgettable stay to Yerevan.

Each of our 126 guest rooms presents an ideal blend of comfort and functionality. The open-air swimming pool surrounded by the wonderful garden is the right place to relax and enjoy during the summer. Our hotel also offers a fully equipped fitness center with a sauna available free of charge to our guests. Conference facilities and a business center are also available. During your stay do not forget to visit the Raffaello restaurant, which offers dishes of Italian and International cuisine.

The Best Western Congress Hotel is strategically located at a short distance from the airport and within walking distance to the city center. The Best Western Congress Hotel is the ideal choice for both business and leisure travelers.



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Location

1 Italy Street
Yerevan
0010
4 Star

Summary

Pets: No Pets accepted
Check-in & Check-out
14:00:00 | 12:00:00

Facilities

Location and Attractions

Getting there.

Sat nav users: type 0010

Send to Tom Tom

Address
1 Italy Street
Yerevan
0010


What's nearby?

Recreation

  • 55 kilometer(s) from Tsakhkadzor

  • 60 kilometer(s) from Sevan

  • 2 kilometer(s) from Yerevan State University




Room Theatre Classroom U-Shape Boardroom Banquet
Have an enquiry?
Contact events on 0845 620 0506

Reviews

TripAdvisor Traveller Rating: Rating: Based on 523 traveller reviews
Rating: 5 218
Rating: 4 225
Rating: 3 51
Rating: 2 20
Rating: 1 10
Rating

Looking for a Slice? Great Pizza in Yerevan!

24/09/2017 GhettoGtravels, Yerevan, Armenia

"Raffaello" Restaurant and Pizzeria, in the Best Western Congress Hotel, should be added to your list of pizza options in Yerevan. The great crust, chew, and toppings, makes this "hotel" restaurant p... more

Rating

Not only the pool

18/09/2017 Nektoalex, Kiev, Ukraine

- Good location in a very center - Nice breakfast, even though the quality of coffee is under question mark - Helpful staff and reliable wi-fi - Good clean quiet rooms - And finally - the pool! what e... more

Owner Response
Marketing M, Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear Nektoalex, Thank You so much for this warm recommendation. Satisfying a guest is our goal and we strive our best to exceed Your expectations. Your kind comment is a reward for us and is greatly appreciated. We are happy to know that You liked the hotel location, American buffet breakfast, customer service, comfortable rooms and our open air swimming pool. It will be a please to welcome You back to Best Western Congress Hotel soon. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel
Rating

Good hotel but lacks customer service

16/09/2017 adermarti, Philadelphia, Pennsylvania

I had the pleasure of staying at this hotel from Sep 8-16th and it was my first visit to Armenia. I had emailed Emmma, the reservation person, and we finally agreed that I would be staying at the faci... more

Owner Response
Marketing M, Deputy General Manager at Best Western Congress Hotel, responded to this review
Dear adermarti, Thank You very much for sharing with us the experience You had during Your stay at our hotel. We do value Your opinion which really helps us to become better and to provide better services to our customers. We do apologize for the inconvenience caused during Your stay and want to kindly clarify some issues that made You feel unsatisfied. Regarding Your confirmation letter and the case that you need to change you hotel was a result of misunderstanding as on Your confirmation letter it was initially written the dates of Your Arrival and Departure and there were clearly mentioned the dates when hotel could provide You room and on which dates couldn't with the detailed number of the nights which totally was 6 nights instead of 8 nights and for Your first days of stay Your room was upgraded from double to an executive free of charge in order You feel more comfortable. The solution of the the issue was that our reservation department did their best to manage in a way that You stayed at our hotel though the hotel was full and we could provide you our last available room and as there was a lack information about the payment from our side the last night of Your stay we provided free of charge in order to make you feel comfortable and safe. Concerning the customer service and the attitude towards the guests in our hotel want to kindly note that all our team starting from the Front Desk to the Housekeeping always do their best in order to make our guests feel at home and the actions that we are taking for solving the inconvenience of the guests are done as we truly care for each guest and we always do our best to provide better service to all our customers. Thank You and hope to see you soon in our hotel to change your opinion about our environment and the hospitality service here. Best Regards, Karapet Galfayan Deputy General Manager Best Western Congress Hotel
Rating

Cosy hotel near city centre

07/09/2017 himdube, New Delhi, India

The hotel is located close to the city centre. The front side looks over a park while the back side has city view with Mt Ararat looming at the background. The staff is friendly and helpful....most ... more

Owner Response
Marketing M, Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear himdube, Thank You for taking the time to share Your thoughts with the TripAdvisor community, Your comments are much appreciated. We are pleased You enjoyed Your experience at Best Western Congress Hotel and found us good quality. It is grateful to know that You enjoyed hotel location (right at the center of the city), hotel team, our buffet breakfast, the lunch at our Italian "Raffaello" restaurant. We will be happy to welcome You back again to our hotel in the future. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel
Rating

3 star hotel

06/09/2017 ahmad z e, dubai

Very basic hotel. Cons: Shower was dirty and water took a long time to drain. Pros: within walking distance of everything you need in downtown Yerevan. Great price. God breakfast. Currency exchange... more

Owner Response
Marketing M, Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear ahmad z e, Thank You for reviewing Your recent stay at our hotel, we do appreciate our guests taking the time to leave feedback. It is wonderful to hear that You enjoyed our full buffet breakfast, hotel facilities, location. We are sorry for caused inconveniences. Would like to kindly inform You that our housekeepers are cleaning all our 126 hotel rooms every day and we try to keep them neat and tidy. It will be a pleasure to welcome You again to our hotel. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel