Best Western Concord Inn & Suites

Air conditioner was broke the first day. Called to fix and they came twice. Still broke. They gave us a fan. Room was at least 90 degrees. Horrible. Not very professional and never appologized. Maintenance man was nice but front desk was not understanding and apologetic at all. Not sure if a big deal to anyone but no fan in bathroom and super hot. Wouldn’t stay again less

I am a travel agent and I would never recommend this hotel to my clients!! The shower curtain has mildew on it. They are supposed to be doing a better job cleaning because of the virus. The bathroom sink had hair in it. Not mine😊 They tell you that they want you to wear a mask while in the hotel, but I see the office people and cleaning lady walking around with no mask😡 The put everyone in rooms right next to each other. Don't stay here!! There are a lot of other hotels in Concord NH. less

Once again and old BW hotel was renovated and not in keeping with the ambiance of more modern facilities. The high-ceiling room was covered in gray paneling and had an interesting choice of decor. All of the lights were bright CFL/LED and the glare actually hurt our eyes. We chose to watch TV without lights on. Although clean, the bathroom was dated. This is one we will not be revisiting when we're in Concord. less

The good news - The hotel was clean and comfortable. The staff was friendly. Breakfast was okay. The bad news - Don't stay at this Best Western if you need to get any sleep. I suppose the building is an older one. We had connecting rooms and people in both rooms were kept awake through the night by footsteps overhead and sounds of showers and flushing toilets. When I mentioned these problems to the staff at checkout, there was no offer of a discount. We were there for a gymnastics meet. We would have gotten more sleep had we driven all the way home to Maine and back to the meet the next day. Although everything else was fine, I can't recommend this location if you need to sleep more than 20 minutes the night you're there. less

A very clean nice facility. We had stayed once before around Thanksgiving. Front desk was patient and explained how my points worked. They were there every time we had a question. When I woke up and went down to my vehicle, I had a dead battery. Went to the front desk. One of there employees said she had jumper cables and with her own personal vehicle, jump started my car. The Gentleman using working the Front Desk assisted her. Super nice people. Then between 10:00 am - 11:00 am the Hotel experienced a power surge. Knocked out lights for only a second, but computers, elevator and other things had to be reset. No panic from the staff. They got everything up and running quickly and STILL provided exceptional service. Ownership of this facility should be proud. less