Don't expect to sleep late.
29/07/2019 Norma V, Brandon, Canada
The property itself was ok but shortly after 8 am someone pounded, and I mean pounded on my door. Before I had a chance to get to the door to see who it was my door started opening. If I hadn't flip... more
The property itself was ok but shortly after 8 am someone pounded, and I mean pounded on my door. Before I had a chance to get to the door to see who it was my door started opening. If I hadn't flipped the little lever they would have been in my room while I was in the shower. It was housekeeping and they did not announce themselves. I was only there for the one night so there was no reason for housekeeping to be coming into my room before I checked out. I complained to the clerk when checking out and the woman behind me in line said she had the same thing happen to her. Very disturbing. Will NEVER stay there again. less
BWConcordNH, Front Office Manager at Best Western Concord Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property!
On behalf of our entire team, I would like to apologize deeply for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. That being said, I was the Front Desk Member who was helping you at the time and if I had been on your position, I would have been just as frightened. Taking that into consideration, I did have a very serious talk with the housekeepers, the woman who was assigned your room insists that she didn't knock or try and come in but that's not to say I don't believe you. Even with that information I had a stern talking to them about this situation and it will not happen ever again.
I'm aware you're frightened, but I do hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
I hope you have a great rest of your day :)
If I can provide any assistance, please don't hesitate to contact me directly at 603-228-4300.
Front desk Supervisor
Best Western Concord Inn & Suites