Not worth it with so many other options
27/10/2018 Heather W,
We arrived and the girl at the desk charged us more than the online price. I didn't push the issue as I was not in the mood to be a stickler about $7 but I did mention it was different, as I gave her ... more
We arrived and the girl at the desk charged us more than the online price. I didn't push the issue as I was not in the mood to be a stickler about $7 but I did mention it was different, as I gave her my card...she didn't even acknowledge it, apologize, ask further about it, she didn't care. Then after traveling all day, gas station bathrooms and national park hole in the ground bathrooms I just wanted a nice fresh and clean bathroom. Nope, room 205 had hairs on the toilet. I am definately the type to call for service at that point but I figured I'd do the job myself then it would be done right. Then we listened to the person upstairs for 3 hours sounding like they were coming through the loud creeking floor. The person was pacing nonstop so it made it extremely worse which is not the hotels fault, but the flooring that obviously must have been water damaged and extremely old is. And when I tell you this person that never sat, pacing on 1/4 inch, rotten, 100 year old planks it is not an exaggeration. I have a snapchat video I wish I could upload. Close to 9pm when this didn't slow down I asked to be moved. They only had more expensive rooms which I wasn't giving them anymore money, which I told her and then said I would grab my husband and leave. She said she would call the room above and ask them to quiet down which I am sure would have made them mad, and probably made them jump up and down all night. So we packed up went to get a refund and only then she said she would give me another room for the same rate. We would have had to pack up anyway but not lug it down and then back up had she told me 10 mins before. Which I mentioned and again, no apology, not a care, nothing. The next room we got was cleaner but had dust and cobwebs just the same. With that being said the 1 star they did get was for the breakfast, many more choices than your typical hotel breakfast. The lady kept everything stocked...by herself! Proceed with caution less
BWConcordNH, General Manager at Best Western Concord Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at the hotel.
Best Western Concord Inn & Suites