Best Western Concord Inn & Suites

The room was clean. The bed was comfy. The pillows are too soft but then all hotel pillows are too soft. The bathroom door wouldn't close all the way as it needs to be rehung and sticks at the top. When I closed it completely so I didn't have to over share with my children, I couldn't open it. Thankfully my kid was there to push from the outside. I'm not a small man and I couldn't open it. All I could imagine is being stuck in there all night. The panic is real. There was also a random stain on the comforter. I too had the too hot and or too cold going on in the room as others have mentioned. less

We only stayed here one night on our way to Portsmouth. The room we had was very clean and a good size. The rate for the room included breakfast. You could have the choice of 3 different cereals, waffles, scrambled eggs, sausages, bacon, yoghurt, juice and different types of breads and bagels. The Staff at check in and check out were very friendly. Would recommend this hotel. less

Another reviewer had posted 2 days ago that the hotel was “run down and dirty” and I wonder if he posted to the correct hotel. Every area that I saw was very presentable and clean. The lobby and breakfast area was fresh, a landscaper was working outside, my room had new carpet and paint and other recent updates. The front desk clerk was friendly and efficient; management seemed to be on top of things. Although the location was convenient for my business trip, I will agree that that the hotel is noisy. There is no “good” side of the hotel that is shielded from the highway noise. I’m glad that I had ear plugs with me. Every noise from adjacent rooms can be heard – from closing doors, heavy footsteps, and plumbing. Even the floor shook occasionally with thuds from other guests. The room was convenient, with fridge, coffee maker and microwave, and outlets in all the necessary places (no crawling under the desk as I’ve experienced in some hotels). Breakfast was typical and adequate. The bed was definitely too firm compared to other places. TV remote didn’t work and a hair dryer was missing, but that’s forgivable. I didn't use any other services or areas of the hotel so can't comment on those.This hotel was up to expectations, but next time up this way I’ll choose a hotel that’s not so close to the interstate. less

The hotel was run down and dirty. Issues that were shared with staff were not appropriately handled. The shower was leaky and scalding hot or cool. The room was freezing or hot, no in between. The beds were the least comfortable beds I've ever tried to sleep on and the room smelled terrible. Every sound from inside surrounding rooms and outside could be heard all night. Worst hotel stay ever. less

we have been staying here a few times a year for the past few years. The staff is friendly and helpful - when we asked about a good restaurant for dinner they had several recommendations -we like one place so much we dine there every trip here. less