Best Western Concord Inn & Suites

97 Hall Street, Concord, New Hampshire, 03301-3421, United States
based on 565 reviews Trip Advisor Logo
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Best Western Concord Inn & Suites

Choose this stylish hotel in Concord, New Hampshire offering free breakfast and Internet access. The Best Western Concord Inn & Suites is located in the capitol of New Hampshire! This hotel is a 2018 Directors Award winning property, proudly offering show more

Pets not accepted
Check-in & Check out14:00:00 | 11:00:00

Reviews of Best Western Concord Inn & Suites

Traveller Overview:
4.0 Rating: 565 reviews
Excellent 39%
Very Good 35%
Average 13%
Poor 6%
Terrible 4%
Rating

Jess0662, wrote review 30/07/2020

Wouldn’t recommend

Air conditioner was broke the first day. Called to fix and they came twice. Still broke. They gave us a fan. Room was at least 90 degrees. Horrible. Not very professional and never appologized. Mainte... more

Owner Response
Leon Boff, General Manager at Best Western Concord Inn & Suites, responded to this review
Hello Jess0662, We are sorry that your stay with us was less than favorable. Here at the Best Western our staff holds integrity and pride in our hospitality service. To hear that we didn't meet your standards lets us know that we have room for improvement. We encourage you to give us a second chance should the opportunity arise. Thank you for your feedback. We will work diligently to redeem ourselves and provide better service to our future guests. Have a wonderful rest of your day, and please let us know if there is anything we can do to assist you in the future!
Rating

mommz29, wrote review 20/06/2020

Don't stay here!

I am a travel agent and I would never recommend this hotel to my clients!! The shower curtain has mildew on it. They are supposed to be doing a better job cleaning because of the virus. The bathroom s... more

Owner Response
BWConcordNH, Front Office Manager at Best Western Concord Inn & Suites, responded to this review
Dear Mommz29, Thank you for your feedback, we are so sorry your stay with us was unsatisfactory! Cleanliness and safety are our top priority now especially . We will continue to work at upholding these standards and ensuring the well being of all our guests. Sincerely - Elannah
Rating

Doc3100, wrote review 17/03/2020

Dark and Uninviting

Once again and old BW hotel was renovated and not in keeping with the ambiance of more modern facilities. The high-ceiling room was covered in gray paneling and had an interesting choice of decor. A... more

Owner Response
BWConcordNH, Guest Services at Best Western Concord Inn & Suites, responded to this review
Dear Doc3100, Thank you for completing the survey regarding your recent stay at our property. I was sorry to read about your experience. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me. Sincerely, Sara
Rating

bethanne101, wrote review 10/03/2020

Nice hotel if you don't need to sleep

The good news - The hotel was clean and comfortable. The staff was friendly. Breakfast was okay. The bad news - Don't stay at this Best Western if you need to get any sleep. I suppose the building ... more

Owner Response
BWConcordNH, Manager at Best Western Concord Inn & Suites, responded to this review
Dear Bethanne101, Thank you for completing the survey regarding your recent stay at our property. I was sorry to read about your experience. It is true that the hotel can be noisier than usual when at full capacity, especially when there is a large group in house. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me. Sincerely, Leon
Rating

Steve S, wrote review 07/03/2020

Staff was exceptional.

A very clean nice facility. We had stayed once before around Thanksgiving. Front desk was patient and explained how my points worked. They were there every time we had a question. When I woke up and ... more

Owner Response
BWConcordNH, Guest Services at Best Western Concord Inn & Suites, responded to this review
Steve, Thank you for completing the survey regarding your recent stay at our property! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. With that being said, we are so glad we were able to make your stay comfortable and memorable! I will make sure to share with the rest of our team how much you appreciate our hard work. I hope you will come back and see us again soon! If I can be of any assistance in the future, please don't hesitate to contact me at 603-228-4300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand and I hope you have a great day! Sincerely, Sara Guest Services Best Western Concord Inn & Suites