Best Western Concord Inn & Suites

97 Hall Street, Concord, New Hampshire, 03301-3421, United States
based on 565 reviews Trip Advisor Logo
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Best Western Concord Inn & Suites

Pursuant to the Governor of New Hampshires Emergency Order 27, all registered guests must attest that they are symptom free. Out of state travelers must quarantine for 14 days prior to arrival. Choose this stylish hotel in Concord, New Hampshire offe show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out14:00:00 | 11:00:00
97 Hall Street, Concord, New Hampshire, 03301-3421, United States

Reviews of Best Western Concord Inn & Suites

Traveller Overview:
4.0 Rating: 565 reviews
Excellent 40%
Very Good 35%
Average 13%
Poor 6%
Terrible 4%
Rating

babynbaby, wrote review 22/10/2020

very nice

We found this hotel online the night before, we were on a new england road trip. This is above a regular best western. The room was really nice and comfortable for the over night stay. The customer se... more

Owner Response
Leon Boff, General Manager at Best Western Concord Inn & Suites, responded to this review
Hello babynbaby, and thank you for your response regarding your recent stay at our hotel! We value our guests opinion and use them to improve or celebrate the experience we provide. We are proud of our staff members level of kindness and professionalism. We look forward to seeing you again. Please let us know if we can assist you further, or with any additional comments/questions/concerns. Again, thank you!
Rating

Jess0662, wrote review 30/07/2020

Wouldn’t recommend

Air conditioner was broke the first day. Called to fix and they came twice. Still broke. They gave us a fan. Room was at least 90 degrees. Horrible. Not very professional and never appologized. Mainte... more

Owner Response
Leon Boff, General Manager at Best Western Concord Inn & Suites, responded to this review
Hello Jess0662, We are sorry that your stay with us was less than favorable. Here at the Best Western our staff holds integrity and pride in our hospitality service. To hear that we didn't meet your standards lets us know that we have room for improvement. We encourage you to give us a second chance should the opportunity arise. Thank you for your feedback. We will work diligently to redeem ourselves and provide better service to our future guests. Have a wonderful rest of your day, and please let us know if there is anything we can do to assist you in the future!
Rating

mommz29, wrote review 20/06/2020

Don't stay here!

I am a travel agent and I would never recommend this hotel to my clients!! The shower curtain has mildew on it. They are supposed to be doing a better job cleaning because of the virus. The bathroom s... more

Owner Response
BWConcordNH, Front Office Manager at Best Western Concord Inn & Suites, responded to this review
Dear Mommz29, Thank you for your feedback, we are so sorry your stay with us was unsatisfactory! Cleanliness and safety are our top priority now especially . We will continue to work at upholding these standards and ensuring the well being of all our guests. Sincerely - Elannah
Rating

Doc3100, wrote review 17/03/2020

Dark and Uninviting

Once again and old BW hotel was renovated and not in keeping with the ambiance of more modern facilities. The high-ceiling room was covered in gray paneling and had an interesting choice of decor. A... more

Owner Response
BWConcordNH, Guest Services at Best Western Concord Inn & Suites, responded to this review
Dear Doc3100, Thank you for completing the survey regarding your recent stay at our property. I was sorry to read about your experience. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me. Sincerely, Sara
Rating

bethanne101, wrote review 10/03/2020

Nice hotel if you don't need to sleep

The good news - The hotel was clean and comfortable. The staff was friendly. Breakfast was okay. The bad news - Don't stay at this Best Western if you need to get any sleep. I suppose the building ... more

Owner Response
BWConcordNH, Manager at Best Western Concord Inn & Suites, responded to this review
Dear Bethanne101, Thank you for completing the survey regarding your recent stay at our property. I was sorry to read about your experience. It is true that the hotel can be noisier than usual when at full capacity, especially when there is a large group in house. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me. Sincerely, Leon