Nice hotel if you don't need to sleep
The good news - The hotel was clean and comfortable. The staff was friendly. Breakfast was okay.
The bad news - Don't stay at this Best Western if you need to get any sleep. I suppose the building ... more
The good news - The hotel was clean and comfortable. The staff was friendly. Breakfast was okay.
The bad news - Don't stay at this Best Western if you need to get any sleep. I suppose the building is an older one. We had connecting rooms and people in both rooms were kept awake through the night by footsteps overhead and sounds of showers and flushing toilets. When I mentioned these problems to the staff at checkout, there was no offer of a discount. We were there for a gymnastics meet. We would have gotten more sleep had we driven all the way home to Maine and back to the meet the next day. Although everything else was fine, I can't recommend this location if you need to sleep more than 20 minutes the night you're there. less
BWConcordNH, Manager at Best Western Concord Inn & Suites, responded to this review
Dear Bethanne101,
Thank you for completing the survey regarding your recent stay at our property. I was sorry to read about your experience. It is true that the hotel can be noisier than usual when at full capacity, especially when there is a large group in house.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me.
Sincerely,
Leon