Best Western Concord Inn & Suites

97 Hall Street, Concord, New Hampshire, 03301-3421, United States
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Best Western Concord Inn & Suites

Pursuant to the Governor of New Hampshires Emergency Order 27, all registered guests must attest that they are symptom free. Out of state travelers must quarantine for 14 days prior to arrival. Choose this stylish hotel in Concord, New Hampshire offe show more

Pets not accepted
Check-in & Check out14:00:00 | 11:00:00
97 Hall Street, Concord, New Hampshire, 03301-3421, United States

Reviews of Best Western Concord Inn & Suites

Traveller Overview:
4.0 Rating: 576 reviews
Excellent 39%
Very Good 35%
Average 13%
Poor 6%
Terrible 4%
Rating

tamarachandler8582, wrote review 05/07/2021

Review

The staff was pleasant and helpful. They rooms were comfortable. Unfortunately, the fan in the bathroom didn’t work and breakfast was very slim. Decent hotel/experience. Went out for breakfast at a lo... more

Rating

heatherkonieczka, wrote review 01/07/2021

Don't bother

This motel smells awful, the room was dirty, the carpet was flooded, the a/c was broken, the shower head was broken, the whirlpool was broken, the room and lobby are poorly lit and dingy, staff was un... more

Rating

Jesse A, wrote review 02/06/2021

Accomplished What I was looking for

With Covid, the biggest challenge I have found is finding an open pool and hot tub at a hotel. This property offers exactly that. The property also does not try to be something it's not. It's an avera... more

Rating

heavinsent86, wrote review 17/05/2021

Gross

Room was nasty. Towels were stained. Blankets were stained. Staff was rude. Reported problems no one checked in or even asked us what was going on. Staff hung up when attempted to call down instea... more

Owner Response
Leon Boff, General Manager at Best Western Concord Inn & Suites, responded to this review
Dear Heavensent86, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me. Sincerely, Leon
Rating

bfmmam, wrote review 05/05/2021

Rooms were okay

Everything worked but breakfast sandwiches were lukewarm. Beds were uncomfortable. Internet connections were sporadic. Pool was in good condition and large for a hotel. Hotel was accommodating victim... more

Owner Response
Leon Boff, General Manager at Best Western Concord Inn & Suites, responded to this review
Hello! Thank you for taking the time to review your most recent stay with us. I would like to apologize on behalf of our breakfast staff for the temperature of your sandwich. We will turn up the warmer a bit to keep them more appetizing. Thank you for helping us improve, we value your feedback and look forward to seeing you again! - Elannah