Best Western Concord Inn & Suites

Enjoyed our quick stay. Front desk super friendly! Complimentary breakfast was low quality but we managed and didn't leave hungry. Rooms are clean and location was central to where we needed to be. I would stay again, but probably skip the breakfast next time. less

Stayed here over the Thanksgiving holiday in November. Had to cancel the first night (the same day) because of a sudden, fast-breaking, snow storm. They did not charge me although I was no longer in the cancellation window. Everything was perfect; food cleanliness, pool, amenities. less

Not understanding some of the negative reviews. I have stayed at this property multiple times and other than being caught in some weather related complications, I have never had anything but a pleasant experience. Yes, it is not super fancy. I have stayed in 4-5 star properties and frankly, I prefer that every room has a coffeemaker/sink/microwave/mini fridge and a comfortable bed. The breakfast bar is a step above most others in this price range - eggs, sausage and/or bacon, potatoes, bread/bagels/muffins, cereal, yogurt, DIY waffles. Pool is not huge, but decent size and they still have a hot tub. During my most recent stay (Nov '18) they were renovating some rooms, perhaps that will please those who were calling it 'tired.' less

We arrived and the girl at the desk charged us more than the online price. I didn't push the issue as I was not in the mood to be a stickler about $7 but I did mention it was different, as I gave her my card...she didn't even acknowledge it, apologize, ask further about it, she didn't care. Then after traveling all day, gas station bathrooms and national park hole in the ground bathrooms I just wanted a nice fresh and clean bathroom. Nope, room 205 had hairs on the toilet. I am definately the type to call for service at that point but I figured I'd do the job myself then it would be done right. Then we listened to the person upstairs for 3 hours sounding like they were coming through the loud creeking floor. The person was pacing nonstop so it made it extremely worse which is not the hotels fault, but the flooring that obviously must have been water damaged and extremely old is. And when I tell you this person that never sat, pacing on 1/4 inch, rotten, 100 year old planks it is not an exaggeration. I have a snapchat video I wish I could upload. Close to 9pm when this didn't slow down I asked to be moved. They only had more expensive rooms which I wasn't giving them anymore money, which I told her and then said I would grab my husband and leave. She said she would call the room above and ask them to quiet down which I am sure would have made them mad, and probably made them jump up and down all night. So we packed up went to get a refund and only then she said she would give me another room for the same rate. We would have had to pack up anyway but not lug it down and then back up had she told me 10 mins before. Which I mentioned and again, no apology, not a care, nothing. The next room we got was cleaner but had dust and cobwebs just the same. With that being said the 1 star they did get was for the breakfast, many more choices than your typical hotel breakfast. The lady kept everything stocked...by herself! Proceed with caution less

As Best Western Hotels go this place is good. However, be careful that your reservation is set for a late arrival or any other delay in arriving. This place fills up fast and your reservation may be cancelled and room given to some other party. less