Did we pay $120 for a sauna? No – it was our room
22/08/2017 shelf_life, Chico, Calif.
We've traveled a lot over the years, and we have to declare this to be a first – at least for us. After paying $120 with tax at the Colonial Inn, we walked into our room ... and the heat punched us in... more
We've traveled a lot over the years, and we have to declare this to be a first – at least for us. After paying $120 with tax at the Colonial Inn, we walked into our room ... and the heat punched us in the guts like a heavyweight boxer.
That's because the room was AT LEAST 90 degrees inside. That's no exaggeration. It was about that hot outside, according to the thermometer in our car, and the room was unbelievably uncomfortable. The cooler worked, but it wasn't until after 2 a.m. that the place began to feel livable.
Young woman who checked us in had about as much personality as a pay phone, never saying "hello" nor thanking us after we spent a pile of money for the sweat room. We thought about asking for a different room, but the parking lot was full and the odds seemed slim. Besides, the desk attendant didn't seem like the type who was going to help.
The beds were extremely comfortable, as they usually are at Best Westerns, and that's all that saved this place from a one-dot rating. Good thing for the beds, because the breakfast was of marginal quality, the breakfast room wasn't very spacious and the TV in there was blaring Fox News.
I mentioned the room heat to the manager as we checked out, and while she seemed concerned – mumbling something about how the room should be a constant 75 degrees – she gave us a $10 discount. Wow! We probably cost the innkeeper more than $10 in electricity as we cranked up the air conditioner overnight.
A previous reviewer is correct – this is an extremely hard-to-reach property from the adjacent street. less
Best W, Manager at Best Western Colonial Inn, responded to this review
Dear shelf-life,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 559-891-0300.
Sincerely,
Shaz
B/W Colonial Inn
Best Western Colonial Inn