Best Western Colonial Inn

This review is based on the fourth time I've stayed at this property. The positive things first: staff is very nice, room is very clean, great shower, comfortable mattress, nice to have coffee maker and microwave and fridge in the room. Now for the criticism: 1) I was shocked that there were only two SMALL pillows on the king size bed in the room where both my husband and I were staying. One small flat pillow for each of us. When I went to the front desk to ask for additional pillows, the woman at the front desk very politely told me that there were NO other pillows available and that the hotel was full. She said it is Best Western policy now to limit the number of pillows to a room. Ridiculous! She gave me a handful of bath towels that I had to wad up and place under my pillow. 2) the hotel is on the freeway, and there is no soundproofing whatsoever. The noise was exacerbated by the fact that we were on the third floor. If you are bothered by the sound of freeway traffic, then stay somewhere else. 3) the area around the hotel is filthy. The hotel is behind a strip mall and a Panda Express and people have discarded their food garbage everywhere behind the restaurant and the strip mall. The litter is horrible, and because there are no garbage cans, except for one full, overstuffed one that was turned over (probably by a racoon or other animal), people who are unable to "dine in" (indoor dining is currently closed in California) just threw their garbage on the ground. It's unavoidable driving through this mess to get to the hotel parking lot. 4) The grab and go breakfast was small and very unimpressive. I strongly feel like I was staying in a one star hotel in a seedy part of town -- the $107 that I had to pay to stay in this hotel was definitely NOT worth the money. I paid three star price to stay in the equivalent of a one star hotel. This hotel has really gone downhill. less

Property is close to Hwy 99 but is located at the back of a strip mall type location. It is 3 stories and has stairs or elevator. Pool area appeared small but was told it was open. Rooms have refrigerator and microwave. Shampoo, conditioner, lotion and bath gel are in boxes you press to get them out. Breakfast was in a paper bag, consisted of banana, small pastry and small granola bar with no drink. King size bed had two small pillows. Room size adequate has chair for sitting. There are eating establishments, nothing fancy within walking distance but don’t know that I would do it after dark. Area around hotel had a great deal of trash on the ground, my room looked down on the back of a closed supermarket and paved area was filthy, know it’s not hotel’s responsibility but think it would be wise to talk to neighbors about cleaning area up. Property was full but that is due to railroad workers staying there. Feel like room could have been cleaner as was evident in dust on headboard and around full mirror in room. Probably wouldn’t return. less

Site is nice visually .Not easy to get into. Interior is clean and inviting.Staff is great to deal with. Rooms are clean.Internet is acceptable. Lots of food establishments near by. Since the shelter in place is in affect ,there is no pool ,no training room,kitchen has been shut down. Prices have not been adjusted for these inconveniences. less

I sign up for the rewards program and it is definitely worth it. The beds are clean and nice. The rooms are good you can’t hear your neighbors at all which is great. However when it is check out they call the room 10 minutes prior and become rude this is the only fall back. less

This was my second stay here.Both times, the Staff, Room and Sevices Far and I mean Far Exceeded my Expectations. Any time I come to the Fresno Area from now on this is where I will stay. The staff were not only fiendly, they went out of there way to make sure your stay was as good as it could be. less