Missed the mark
04/07/2017 AWalding, Plano, TX
I am usually very pleased with Best Western hotels, and at reservation time this one seemed to have a theme indicative of a well executed marketing strategy. However, execution is also important and ... more
I am usually very pleased with Best Western hotels, and at reservation time this one seemed to have a theme indicative of a well executed marketing strategy. However, execution is also important and it is execution where this hotel fell short for me. The lobby is small and the breakfast below average (in my case there were a lot of workers and the food was empty essentially all three mornings). Luckily there is a McDonalds across the street. My reservation requested top floor which the hotel was unable to accommodate. I would highly recommend this as the floors are wood and my 2nd floor room was very noisy. This is a not a business friendly hotel. There was only one outlet available for charging devices by the desk. All other outlets were consumed by room lights, etc. So bring a power strip or unplug stuff like I did. Annoyingly I had to renew my room key every day due to front desk errors...that is a pain especially after a long day. And lastly my bill was completely wrong. To the credit of the hotel, they made good on it after calling the next day. less
Best W, Manager at Best Western Colonial Inn, responded to this review
Dear Andre Walding,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 559-891-0300 .
Best Western Colonial Inn