15/04/2018 mandccooper, London, United Kingdom
Booked as accessible room nothing in room was disabled friendly doorway to bathroom to small for wheelchair no rails at all round toilet or higher pan access to hotel up ridiculously steep ramps boo... more
Booked as accessible room nothing in room was disabled friendly doorway to bathroom to small for wheelchair no rails at all round toilet or higher pan access to hotel up ridiculously steep ramps booked for two nights could only stay for one room too hot could not open window less
Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Thank you for your review and the feedback therein, this has been most enlightening.
Whilst I can concur with the angle of the ramp coming into the hotel is a little steep, it is something we are actively trying to resolve with planning permission and building works. In respect of the issue with the accessible bedroom, I have reviewed the various correspondence between yourself & the hotel and there wasn't any mention of requiring an accessible room, it is my understanding that you requested a first floor room, with a seaview and close to the lift, which we complied with fully and we explained the logistics of the building.
I am truly sorry if there has been a misunderstanding on either part, however, I hope, that following your discussions with my Front Office team prior to your departure, that this has now been resolved
Once again, thank you for your feedback, it has been most helpful