I hate giving bad reviews but so very disappointing!!
On arrival the reception area looked nice, this is the only positive as unfortunately my room was shocking to say the least. I was expecting the cleaning to be at an exceptionally high standard especi... more
On arrival the reception area looked nice, this is the only positive as unfortunately my room was shocking to say the least. I was expecting the cleaning to be at an exceptionally high standard especially considering what we are all going through right now. (COVID-19) the bath & sink hadn’t been washed, as you can see by the photos. Hairs in the bath and I dread to think what was in the sink?! I also only had one working light bulb in a disgusting weird looking light shade, carpet was filthy!
Walls were incredibly thin so could hear every tiny noise, floor boards constantly creaked!
I booked two nights although had to leave a night early as couldn’t bare it any longer & I most certainly won’t be returning! less
Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Thank you for your review and I am genuinely sorry for not reaching your expectations. I have discussed your feedback with the housekeeping contractors and we have done lots of training on cleaning standards and procedures to comply with the governments COVID guidelines
I do hope you will reconsider and return again in the future whereupon you can see the changes & improvements we have made
Once again, thank you for your feedback, it has been truly helpful