Stayed Sunday and following Thursday - two nights but like 2 different hotels
02/12/2018 Violet250951, Norwich, United Kingdom
It is so disappointing that I find myself having to write this review. We stayed on Sunday 25th Nov. on our way to Belguim. With a Groupon deal - dinner, bed & breakfast. We were given a lovely welco... more
It is so disappointing that I find myself having to write this review. We stayed on Sunday 25th Nov. on our way to Belguim. With a Groupon deal - dinner, bed & breakfast. We were given a lovely welcome, our room was spacious, very clean and very comfortable. The service in the restaurant was efficient, attentive and the food in the Marco Pierre White restaurant was excellent. Everything so good in fact when we reached our destination in Belguim we bought another Groupon voucher to return to The Clifton the following Thursday on our way home. What a mistake!
We were met by the same friendly, helpful blonde receptionist, who very kindly allowed us to check in early, but everything after that went down hill rapidly. We had an average lunch in the bar with very cloudy beer. We were made aware very quickly why things were very different! The staff were running around like headless chickens preparing for the arrival of Marco Pierre White the following day. In the evening we waited 50 minutes for our starters to arrive. Three different people took our drinks order and they still arrived separately. It was not until the lovely Marie took charge of our meal that things improved. Breakfast, of course, was on the day of Marco’s anticipated arrival - need I say more. What a great pity. less
Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Thank you for your review and the considerate and constructive feedback therein. This is very much appreciated and I am sincerely sorry that events on the Thursday did not resemble your experience on the previous Sunday, there is no excuse for this and I will highlighting your feedback in order for us to improve our consistency.
Whilst having a visit from Marco Pierre White is in itself a great occasion, it should NOT have detracted from the experience offered to our guests and I am sorry it has done so during your visit.
I sincerely hope you will consider staying again in the future should you be visiting Belgium again and thus, give us the opportunity to restore your faith in us.
Once again, thank you for your feedback, it has been invaluable