I stayed here recently on a stop over for b&b, I'd no idea what this hotel was like to be honest, but the price was ok, I was trying to stay in Dover but, as it was a Saturday night, and my booking was late, I couldn't get a room at a reasonable rate, I arrived early evening, after a 240 mile drive I'd had enough for one day, I soon found out there was only on street parking, not a space anywhere, but I checked in, a friendly enough welcome, and info to a local car park down the road, so I unloaded what baggage I needed and through a warren of corridors lifts un stair's I found my room.
Ok, it's an old seaside "ish"Hotel when I opened the door the room was roasting hot, I thought I'll sort that out after I parked my car, when back to the boiler house I set about trying to cool the room down, I couldn't get any of the radiators to turn off, so,I opened the windows, I was up on the 3rd floor and a sea breeze was blowing, what I didn't realise was there was building work going on on that side of the building, up went the windows and in came a great blast of dust!!!, there was a scaffolding platform right outside the windows. Now at this point I should of got out a map to find my way down to reception un complain and change my room, but I just couldn't be bothered, I re arranged the curtains to reduce the dust flow , and went out and got a meal down the road.
By the time I got back the room was cooler and I crashed out. Apart from the heat and the dust my room was ok, maybe on another occasion I wouldn't have stayed in that room, but I was tired, and I got an early start next day too.
You know this Hotel is what it is, and its going to have some people complaining, particularly if your there for more than one night. Because of its age, everything is all over the place, so if I wanted to be critical ,it would be in the staff taking a little more care on sorting people out when checking in on exactly where the lifts are, where the lounge is and the restaurant too, just leaving guests to their own devices is asking for trouble, for me, I wouldn't stay here again, and thats about it. less
Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Thank you for taking the time to give me your feedback and constructive comments following your recent stay. This has been most helpful and appreciated. I do understand where you are coming from with regards to the age and style of the hotel. This is why we have commenced a refurbishment of the hotel (hence the scaffolding) in order to bring it right up to date.
I sincerely hope you would reconsider your last comment about 'not wanting to stay here again' once we have finished our development plans as I am sure you would be pleasantly surprised!
Once again, thank you for your review and I hope we can be of service to you again