Best Western Clifton Hotel

Room in urgent need of updating. Hotel in process of major works bur staff unsure if this includes the rooms. Room clean a was all public areas despite work in progress.Staff very good and helpful. Restaurant menu very limited but this should improve when new restaurant is completed? less

Just a quick visit but enjoyable. The refurbishment in progress does mean your seeing old and new my room was dated but even so served purpose and was clean and bed comfy.. Breakfast was okay but needs to also have a make over... Love the new areas. Fabulously appointed and quality 👍. Nice Costa coffee lounge and comfortable bar too Just feel it needs a floor manager with an over view to keep everything and everyone on the ball.. Nice friendly staff tho Will hopefully come back when all finished. Folkstone is in line for a great hotel if it keeps a close eye on it all less

A depressing disparity exists between the downstairs décor and the room I was given on the top floor. Ceiling leaked, flush didn't work properly, skirting board peeling. I wasn't allowed at first to take the lift down from opposite my room..."It's out of bounds sir," said one of the waiters. I was offered another room because of rain coming in through a hole in the ceiling but was told that someone would be coming in half an hour so I waited. He didn't fix it and by that time the rain had abated. The last day it started again so I accepted their offer of an alternate room, knowing I wouldn't be moved again. The drollest was their "generous offer" of a free drink at the bar - half a pint, not a pint - I kept it as a memento and as a constant reminder never to stay at Best Western again. less

First impressions were not good. Walking to reception the tiling outside of the hotel was loose and a potential hazard. I presume this is to form part of the renovations. I was unfortunate enough to have one of the bedrooms (354) which obviously has not been updated yet. Looking out of the bedroom window - scaffolding. The room was hot stuffy and airless. It was not a particularly warm day either. Although clean it was dated. In the morning I hoped for an invigorating shower however that was impossible from the dribble that came out of the shower head. This was a business trip and unfortunately I have to return in two weeks time. Could not fault the staff. Breakfast was ok. Having previously stayed at the Burlington I know which hotel I prefer. less

A pleasant hotel, clean, well maintained, friendly staff, going through renovations while I was there - scaffolding etc. Parking is on street outside, I paid £4.10 for Ringo on the phone then found out it was £2.50 or so through the hotel so make sure you do that. It's a traditional old seaside hotel building so expect to hear other people - I could hear private conversations from people's rooms walking down my corridor so maybe not for those who want ultra-privacy. There are multiple small staircases to access upper floors but there is a small lift too. less