Best Western Clifton Hotel

Very disappointed with our stay. We where put in a room on the top floor... which had a sloping floor. You couldn't even put a drink on the side with out if falling off. The window banged with a slight wind, which was all night. So we got no sleep. We was told they could not control the wind! (Could just get the windows fixed maybe) less

Visited the hotel on business and stayed two nights. Firstly, important to say the staff were fine - amenable and friendly. But, boy, has this hotel seen better days... OK, so it was clean but it's in major need of updating. Paintwork, carpets, furniture - all so old and tired. My shower (actually a showerhead on a hose over the bath) was awful, and the height wasn't adjustable. Sorry Best Western, but I will not be returning. less

Spent two nights here. Room 471 was spacious, slightly tired but had a charming view. It was also quiet. The downside was the shower. The genius who masterminded its' renovation failed to take into account the mansard roof (sloping). The slope and position of the shower and the bath prevented the shower being used by this six foot chap! Very low water pressure compounded the problem. Good housekeeping. Didn't use the lounges/bar - they looked good though. We thought the £100 a night was pricey. Reception rather unfriendly. less

The room was perfect, plenty of space very bright and very clean. It also had an iron and ironing board in the cupboard. There were tea, coffee and biscuits . we were situated on the fourth floor and we had a beautiful sea view from our corner. The hotel is literally a two minute walk away from the town centre. Staff were very friendly. Parking is available for £2.50 for the day and overnight. We will definitely bstay here again. less

Fantastic service prior to stay and whilst there. We had to cancel our original booking at the last minute, due to a bereavement and the staff were extremely sympathetic and let us postpone our stay. Our room overlooked the sea and was very good for the price. The lounges were all tastefully decorated and the restaurant had a good atmosphere. The food was excellent as was its price. Folkstone is a good base for touring south Kent and there is plenty to do, especially if you like castles! Will be staying again next year. less