Best Western Clifton Hotel

The location is great. Reception, shared hotel areas were really nice. Staff super efficient , welcoming and friendly. Breakfast was great. We had room 119 which has a lovely view and being over the front of the property had a great atmosphere when you open the window as you can hear the gentle music playing outside and people talking - great vibes. The room was a generous size and 2 fans. It’s in need of an update decor and carpet wise and a bigger tv and sockets by the bed wouldn’t hurt but overall a lovely stay. So glad we chose this place! less

Lovely hotel. Had a fabulous room with a sea view. The staff were helpful and friendly. The food was great both breakfast and dinner. Close to everything. Check in and out was easy. Would recommend to everyone. less

I was leading a Battle of Britain tour for ‘The Cultural Experience’ and stayed here for two nights. The hotel itself is a little above the average tired old Victorian seafront premises - but e end as a best-selling author I find it difficult to articulate just how bad the bar and waiting staff are. Beyond dreadful. Orders that just evaporated into thin air and unfulfilled, customers left standing at the bar and wondering whether they were even actually going to get served , given no eye contact or communication from bar staff, and the wrong drinks delivered on the odd occasion drunks arrived at all! Staff more interested in chatting between themselves than engaging with customers. Absolutely and utterly useless, and the worst customer service I’ve experienced as a global traveller. The band ‘Orange Juice’ did a great hit in the 80s called ‘Rip it up and start again’ - in this case ‘Sack the lot and start again!’ Just terrible. less

My wife and I had a short break at this hotel last week and greatly enjoyed our stay. Great location, really friendly staff and some lovely culinary options within the hotel (highly recommend the Marco Pierre White restaurant). The beds are very comfortable and the room we stayed in very spacious. If I was being hyper critical maybe some of the decor is a bit tatty and dated and there was no air con that we could see ( we were fortunate enough to visit during very warm weather!) You can park your car for £3 a day opposite the hotel and we managed to secure a spot directly opposite. However our stay was greatly marred by a delivery driver from one of the hotel's contractors, Faversham Laundry Services, who was parked illegally making it extremely difficult to move our car when we were leaving with the driver becoming verbally abusive and aggressive, even though he was illegally parked. He reduced my wife to tears with his behaviour. We have complained to the hotel and sub contractors but have heard nothing from either. What a shame as an otherwise lovely stay. If you do decide to stay at this pleasant hotel be careful about parking in the allocated spaces as you may get blocked in for a significant time owing to the illegal and considerate parking of their contractors! less

I have been staying at the Clifton since February as I work in Folkestone during the week and stay 4-5 nights per week. The hotel is spotlessly clean, the staff are very professional, polite, curious and just nice people to be around. The food whether you eat from the bar menu or at Marco Pierre - whites steak house is always plentiful and tastes fantastic and very well presented and the breakfast yum yum, tastes for all. The bar drinks are cheaper than the local pubs, bar staff always friendly, try the cocktails 👍 The some of the rooms are a little dated but are in the process of being renovated, no there’s no building noise, and they are always spotless. You can’t fault the management and staff here, a very well run hotel, would recommend to all. John, less