Lovely views and excellent staff
12.02.2019 Chris H,
I've stayed here a few times, and the Clifton is a really nice hotel. All the rooms I've stayed in have been comfortable. It's an old hotel so some of the rooms maybe have dated decor, but personally ... more
I've stayed here a few times, and the Clifton is a really nice hotel. All the rooms I've stayed in have been comfortable. It's an old hotel so some of the rooms maybe have dated decor, but personally I think it adds to the character. The staff are what really makes the Clifton shine though. Martini, the American front of house host is really helpful, both in recommendations for the local area and also for the rules of English sports! I have no idea about cricket or rugby, but ask him and he'll be able to explain both! The twins, Christina and Andre are both great, as is Phillipa, who never fails to remind me if I've forgotten anything before I leave. Breakfast is headed up by Maj and Terri, who do a cracking job making sure the buffet is filled and tables cleaned. Breakfast itself is a buffet style with pretty much everything you can think of. The Marco Pierre White restaurant is excellent too, all the servers have a really good knowledge of the menu and the hosts always welcome you in a friendly and professional manner. Overall a lovely place to stay. less
Neil L, General Manager at Best Western Clifton Hotel, responded to this review
Thank you for your review and the wonderful words of support and praise therein, this is very much appreciated.
Martini never ceases to amaze us with his knowledge of sports, he can even explain the LBW rules that even I can understand...perhaps on your next visit, you can discuss his passion for Ice Hockey and the Stanley Cup. . As for the twins...well they do seem to bounce off each other at work and keep everyone on their toes..it is almost a different language in how they communicate!! Philippa who is the font of all knowledge (apart from sports which Martini specialises in) always puts our guests first as she is a real peoples person.
I am pleased Maj & Terri with their happy dispositions at breakfast have created the right mood to begin the day for you...it is important to start the day well with a happy smiling face
I am really pleased the team have created an environment that keeps you coming back and we look forward to seeing you again on your next visit to Folkestone