Just returned from a 4 nights dinner, bed and breakfast with National Holidays. Prior to booking we reviewed the Clifton and the Burstin Hotel, opting for the Clifton with an extra supplement, as the reviews for the Burstin were very poor. I know you can't always go by reviews, but so many guests to look after was the put down for us.
The Clifton, a very nice looking building surrounded by similar and well kept gardens and roads, on the cliff top with excellent views of the sea. An easy walk to the Harbour or town center makes the position easy for all.
Apart from the excellent exterior the reception is very well laid out with high class decor, this extends to the lounge areas, bar and dining room. We were on floor 2 with garden and partial sea views, nice to have for a change. The room was a good size, nice bed/bedding, large tv, iron and board, hair dryer and tea/coffee facilities. As stated in other posts, the rooms are to be re-vamped, but everything was clean,tidy and functional, rooms cleaned daily with fresh towels, tea/coffee etc.
The bar was excellent with plenty of choice and prices good, it seems all round Folkstone prices are on a par with each other.
The restaurant layout was good and the food was very good quality. Having visited a few places with National, we couldn't believe what we were offered on the menu, everything was top class - well done !
The staff here are all friendly helpful and courteous, couldn't fault any of them.
Would we stay here again ? YES !!
National Holidays - not everyone's choice, but leave the cars at home and let someone else drive!
We traveled down Monday from Leeds, all ok, evening meal a few drinks and an early night as we were away to Bruges via the ferry for the day, great trip but needed longer in Bruges (now we know it, would go again for longer). Wednesday was a trip to Canterbury, we paid extra for the scenic tour, and it was well worth it, with good knowledge from the driver Gary, quick tour of Folkstone and up to the war memorial, and RAF Menston museum, short stop at Deal, through Sandwich and Ramsgate (looks nice) and on to Canterbury, another nice town. Thursday was our day off so headed across the cliff top and down to Folkstone Harbour, nice set up and would be great on a summers day. Folkstone town center is good and typical now of most places that need a nudge in the right direction, but still has a lot to offer.
Really can't pick on anything, so anyone looking at this trip and hotel - do it. less
Neil L, Group General Manager at Best Western Clifton Hotel, responded to this review
Dear Phil
thank you so very much for your in-depth and concise review, this is very much appreciated.
Yes, we have already started the bedrooms as you have already alluded to, this will take time to complete due to the age of the building and the complexity of what we want to achieve.
I am really pleased you enjoyed Folkestone, it does have a lot to offer, in fact, not many people know it is the home of the largest urban art exhibition in the UK so it really is well worth a visit.
I am really pleased you enjoyed your time with us and who knows, when you decided to visit Bruges for longer next time perhaps we will have the pleasure of your company during that trip 1
Once again, thank you very much for your review and kind words, they really are appreciated
Kindest regards
Neil