Best Western Clifton Hotel

Went yesterday for afternoon tea it was pretty poor, scones were rock hard and impossible to cut, the sandwiches were ok but cakes disappointing. Second pot of tea was rather weak. We weren't the only one's to complain about the scones. Staff are great and the waiter looking after us was very apologetic. Not the first time we have been here but will think twice before booking again. less

Welllll, i have had many an afternoon tea,some good some bad and this rates up there with one of the worst ! Staff were great but oh dear,what a pathetic excuse for an afternoon tea.probably half a sandwich each,hardly any filling. 2 flat scones,one of which was so hard we couldn't eat it.the most depressing looking cakes ive had the misfortune to witness,soggy,tasteless and sparse! 1 tiny pot of cream between us,no butter helped ourselves to jam..Tea was fine,coffee cheap.Guy who looked after us was great and was visibly embarrassed at the state of the scone i showed him..NEVER again,shame as the hotel is beuatiful less

My friend paid for me and her as a treat to attend an afternoon tea at this hotel. Would I recommend NO! On arrival asked the Canadian/American receptionist about parking ....one word for him RUDE! He really needs to be sent on a customer relations course. Finally got seated knowing we were going one would of thought they would have been prepared NO! We were told to chose a table in the bar area not ideal but hey! We chose our seat and the waitress then came and cleaned the table and asked us to move so she could lay up! Finally the tea arrived two pots one jug of milk. Tea was ok then the main part ! Well least said I suppose but here goes. The sandwiches scones and ‘homemade cakes’ .... that’s a term I would use very very loosely as they were no more homemade than Christmas in July! The bread with the salmon and cream cheese was hard, the scones well when you tried to cut them just crumbled and broke where they were so so hard and as mentioned what is advertised as ‘homrmade Cakes’ were ummm yuk! The only thing salvageable were the shop bought macaroons! My friend had paid for four guests and as coupon was almost expired or two other guests were unable to attend so we thought be good to take them home their ‘afternoon tea. When we asked for it it was like but there’s only two of you my friend explained she had paid for four and wanted four afternoon teas why we bothered is absolutely beyond me During the time we sat there no one checked if we werenok if we wanted more tea or even water too too up’ The reason I gave it a three rather than a one was the views and the actual decor. Have been to many best westerns for afternoon tea ... Folkestone you are sadly very very poor relatives compared to the others and really need to up your game less

Stayed here recently for 2 nights. Staff were lovely, especially Maya in the restaurant for breakfast. The hotel has recently been renovated and has been really well done, we stayed in a recently renovated room which was lovely. Would definitely recommend. less

Very good hotel vey helpful staff and great views of France which always impresses me. Very goog disabled access although the smokers tend to hover around the main disabled access and at times we have found ourselves having to wait for them to finish before gaining access into the hotel. less