A Hotel......a Vicarage or a Care Home?......It needs a Makeover soon!!
23/10/2017 Tasty_Mr_T, Southampton, United Kingdom
I stayed here recently on Business and agree with previous comments that it may call itself a country house hotel on the internet but it isn't, really. It's a short-stay, overnight kind of place suita... more
I stayed here recently on Business and agree with previous comments that it may call itself a country house hotel on the internet but it isn't, really. It's a short-stay, overnight kind of place suitable for businessmen and women and those needing somewhere to rest their head for one night if they're going to a wedding nearby. It's easier if I list the pros and cons, based on my experience:
Pros: easy to get to, near the A14. Convenient for Ipswich, Stowmarket and Suffolk generally. Very friendly, welcoming staff who are happy to deal with any problems professionally and with courtesy. The food is of a pretty high standard: the buffet breakfast is excellent and you can tell it uses locally source produce and is really good quality. The hotel is very clean and tidy with plenty of freshly-painted surfaces and good carpeting. Free daily newspaper of your choice. Air-con throughout, including bedroom. Card entry to room.
The cons: the hotel appears to be in a 'Timewarp' and by design and operation, and needs a makeover desperately, the decor outdated follows through into the bedrooms. There is even a 'Stannah Stair lift' from the Bar/Reception area to a lower area for access to the rooms, quaint but also gives it that 'dated and ageism' feel The bar area, which is next to reception, is small and not conducive to relaxation. The restaurant is situated in the original part of the house, with high ceilings, cornices and panelling. However, with its dark blue carpet and black tables and chairs the room feels dull and old-fashioned. In the rooms I stayed in, the bed was uncomfortable and the Air Con unit is right beneath the window and was poor in operation. In reality Best Western needs to give this place a 21st centre makeover. As a customer, if you need somewhere for one night, the Claydon Hotel is fine, but a longer stay could be tiresome. less
Claydon I, Manager at Best Western Claydon Hotel, responded to this review
Dear Mr T,
Thank you for taking the time to fill in the customer review. Throughout the past 8 months the hotel has rebranded its name to Best Western Claydon Hotel, it has also been in the process of major refurbishment to our falsities with an on-going program in place. Unfortunately the Stannah Stair lift at the bottom to the stairs is a welcome relief to customers with disabilities or less fortunate than ourselves.
We are sorry on this occasion we did not meet with all your expectations, however I hope once our refurbishments are completed you will consider using us again in the future, many thanks.
Frank Manners - Operations Manager