Best Western City Centre

Unfortunately, I am a member of Best Western chain of hotels and booked this room with my points. This was by far one of my worst experience ever. With temperatures more than 30 degrees, to my horror the AC in the room wasn't working. Even after complaining to receptionist and he giving me another room, the situation was same. As per him, the AC problem has been there in the hotel since long and the owner is reluctant to rectify the same. WOW! You run a hotel and you dnt have the basic amenity of a AC?????? Really strange!!!!! It was one of my worst nights in Europe. Thanks to Best Western! Even after complaining to their customer care post my visit, they said that the hotel said they did the best they could do at that point of time. I am not sure what the hell does that mean?? Also the location though near a metro station, is a red light area. Me n my wife didnt feel comfortable venturing out at night. The only good thing about the hotel was the new receptionist (lady) the next morning who kept our luggage in storage and was very nice and helpful. Please AVOID this hotel at any cost !! less

I have stayed in this hotel several times in the past mainly due to the proximity to the Bruxelles Nord stain station. The surroundings of the hotel is not very nice, because it is just next to a red right district, but I never felt any danger. The members of staff were generally friendly and I also got a decent room with a good view to the south. less

Hotel with the small rooms. Location is near from the Brussel Nord railway station but when you are walking in the evening its not so safe. The breakfast was not so good - small selection of different food. less

Definitely not worth the price....aircons not working....breakfast was decent...rooms very compact. Wouldn't recommend it to anyone. Reception staff was non cooperative. Around 30mins walk from the main tourist area less

I stayed the hotel because of my business trip. Since I made my reservation in last minute I paid more than the hotel deserves. First of all, breakfast was not enough. Although the hotel is close to the metro station, environment of the hotel is a bit underbelly since one of my friends' wallet was stolen around (under the bridge). As the hotel is so close to the buildings around, the rooms are generally dark. one morning I woke up because of the voices coming from next apartment's construction works. And the internet connection was the slowest and worst one that I have ever seen! less