Best Western City Centre

Nice size room for three, plenty of space, clean and tidy with ensuite that has bath and shower. Reception were very helpful. Plenty of parking outside the hotel which you have to pay for between the hours of 9am and 6pm. Worked out about 15 euro a day. Hotel was walking distance from the town and grand place. Would highly recommend for location and would definitely stay here again xx less

Worst experience ever in a hotel. I checked in in the afternoon of 8/14. Front desk agent was not really friendly but it was fine to me. I got in to the room and noticed that the a/c was not working, went down to the desk and informed the agent. He said he had no one to fix it right a way and he might have someone the next day, I was staying for one night only. I asked him for a room change and he said they were fully booked. He offered a fan and I told him that the only reason I picked this hotel was because of the a/c. He said either take the fan or open the window and if I don't like the options he was giving me I could leave. His exact words were " I am giving you options and if you don't like them you can go somewhere else". I just could not believe his words. NO customer service at all. Will not recommend just for that reason, even though the besides the a/c hotel was fine. The area did not seem safe and I did not want be in the hunting for another hotel. less

The room was very clean and had enough space. The cleaning service was very good: daily cleaning the room and changing the towels and bath items (shampoo, shower gell etc.). Lots of noises coming from other rooms (thin walls). Breakfast is a rip'off at 17 euros per person The window did not close properly and there was noise coming in from the outside, plus wind howl during windy nights. Located close to a train station, but in a really bad neighbourhood. less

I was really disappointed with this hotel, the reviews and website do not clearly represent the experience we had, the hotel is located in a dangerous part, to get through to the city, you have to walk through an underpass that is filled with graffitti, gangs and smells like a bathroom. I stayed last week with my family and we had to rely on Taxis to get in and out of the hotel just to be safe, we had a really close incident near the underpass. The accomodations were terrible, the rooms smelled, the bathroom kept leaking water onto the carpet and the staff were really rude. Would not recommend staying at this hotel, the advertisement is misleading and the location is dangerous. less

worst reception service I've ever had. Air conditioning does not work. rooms have no sockets at the head of the beds. It is clean, central, near the metro station. easy access. they must greatly improve the way they receive and welcome their customers. less