Best Western City Centre

The room is comfortable and the customer service is great. However, the bathroom is uncomfortable. It is difficult and dangerous to enter the bathtub and there was water leakage whenever we used the shower. The value is good and the location is great! less

Very poor quality amenities. First time I have stayed in a hotel where the towels are so used up because there are holes in them. I suggest they need to train their staff on how to give better and clear directions. Travelers should take a taxi back to this place if they were to stay out late. It is walking distance from the city center but NOT a good place (safety) to walk back to this hotel late at night. I also wish the front desk people be more friendly. less

One night stay at Best Western at Brussels was really good. Hotel is located in city centre not far from all tourist attractions. Staff was friendly and helpful, room was clean and really nice. We were happy with this stay. less

Very nice location. 15 mins walking to the city center. Around the hotel is amazing park. So beautiful. Room is very small, but clean and have all the amenities. There is cattle, tea and coffee in the room. For the few nights is perfect hotel. The only minus, is that there is stairs in the entrance. With a heavy luggage is so hard to go up. less

This hotel is located directly next to the train station Brussels-Nord, however it’s a 30 minute walk to the downtown center square area. My check-in was a nightmare experience for me, traveling ALONE to Europe for the very first time. All my travel and lodging was pre-paid and arranged through Delta Vacations and Holiday-Plan-It. My agent was AMAZING but when I arrived at this hotel, the front desk staff was short with me and said they couldn’t hold my reservation. They said even though it was booked in January 2019, they could only hold it until 1pm on the day I arrived in May. I arrived at 3pm to check-in. All info for the hotel said 3pm check-in. So they claimed to be BOOKED FULL for the next three days. I contacted my travel agent and after a few phone calls, which I could overhear in the back office, Delta Vacations contacted the hotel directly. After some yelling in French, the manager returned to me and said they figured it all out and it wasn’t their fault but then had a room for me, for my full three day reservation. I’m not sure what game was being attempted but it scared me and the short rude behavior of the female front desk clerk and front desk manager was alarming and unprofessional in the service industry. I wasn’t sure if I was being treated poorly because I am an American or what. But I was so upset, tears of frustration were shed in my room later once alone. The room was clean but the pillows smelled like other people’s heads. The shower has a weird layout making it difficult to use. Not much hanging area for towels and/or washcloths. Based on my experience with staff at the front desk, I am buying my own supplies at nearby markets solely to avoid contacting the front desk for any of my needs. When you pay for accommodations, you should be treated appropriately and those accommodations should be honored equally. I’ll never recommend this hotel to anyone. less