Best Western City Centre

Although rooms are spacious and well decorated, premises are still basic (e.g. no mini fridge in the room). Staff is neither friendly nor helpful and malkes you feel unconfortable when you ask for something. The worst thing is probably the neighbourhood: although very near to Brussel Noord train station and this might seem like an advantage...please bear in mind that it's a really shady area in which you don't want to find yourself at night. less

Pros - Train station very nearby to go to Bruges. Room clean and bed comfortable. Surprisingly quiet at night, some siren noise. Very good shower, great pressure and lots of hot water. Breakfast good. You can walk into the city, about 20 mins to Centre Cons - DO NOT walk around this area alone. It is a street away from the Red light area. We were ok as a group. There are gangs hanging around the station. (Not Eurostar station, the one near the hotel to go to Bruges) They didn't bother us, but it's not the best. Ask for a room which has been refurbished. Finally enjoy your stay, Brussels and Bruges are wonderful. less

After reading the reviews here I was worried about my visit to Brussels after booking this hotel. However, I didn’t experience any of the problems some of the other reviews talk about. The reception staff were friendly and helpful and the room was spacious and comfortable. The shower in particular was very powerful. The hotel was about a 15 minute walk from the Grand Palace, you do go under an underpass but we experienced no problems at all and didn’t see or hear of any trouble. We could hear sirens at night but the hotel is near a police station and it didn’t disturb our sleep. We had breakfast in the mornings which was fine and had a good range of food. Overall, we had a good time in Brussels and a nice stay and would stay here again. less

We booked hotel through a Eurostar break after checking reviews and location. Which brings me to my first point, on the website it states it’s a few minutes walk into the city centre. It was about 5 minutes walk to the edge of the centre, but a good 20 mins minimum walk into the centre itself. The area around the hotel itself on first impression was rough and dodgy looking with graffiti everywhere . We walked past the hotel itself as the entrance is nothing like the picture on the website. However the staff were good and hotel nice and clean. In the morning we went down to breakfast and they were charging 15 euros each for some fruit, ham, cheese and some bread. Problem you have is hotel is middle of nowhere with no cafes or restaurants nearby, so if you are elderly or got loads of kids you’re stuck. I’m not happy as I spent over another £100 on our weekend to upgrade the hotel I was led to believe was nicer and better located. Not the case I’m afraid. So nice hotel, good staff but not much else to say in a positive way. less

I stayed here with my partner, it is in a ruough area, brussels red light district just a street away, if you stay here be careful. The staff were friendly, the room looked nice but wasnt particularly clean for examples hairs in the bed and bathroom, grubby marks everywhere, broken bins etc all little things but very easily fixed so question is why isnt this being done. It was an ok hotel but we wouldnt stay again. less