Best Western City Centre

This is actually a very good hotel in an almost perfect location. I really can't understand what some people on here are complaining about. First of all when we checked in we had a little problem with finding our reservation but it's because ide forgot ide put it under my girlfriend's name and not mine. Majid at the front desk was very pleasant and helpful. We arrived early - about 9am and he had rooms available but not the one we'd booked. He offered us the choice though if we wanted to check in early. We politely declined but they held our bags for us until we came back to check in later. The rooms are a very decent size with modern decor and bathroom. We also had a nice balcony. The location is very convenient in distance from Brussels North Station - about 5mins walk. Use Brussels Central rail line from the airport as it does t say north, just get off on the first stop which is Brussels North. The only slight negative was it's a good 10mins walk from the centre and it's in the red light district, but this really didn't bother us. We booked through skyscanne and the price was unbelievably cheap. About €40 a night, and we booked the day before we arrived! Very very comfortable stay. less

Close to Brussels North Station and close to everything. Friendly staff and cosy rooms. Very affordable prices. Suitable as for family (except very little babies) as for business trips. Botanic park full of pleasure is quite near. less

Clean lobby, located near city center and train station. Very limited parking within the area, on-street only, so if you're driving into city you'll be hard pressed to park your car. Friendly front counter staff. less

I came home from brussels and i have to say it was the worst holiday i ever experienced. The hotel we stayed in best western was absolutely disgusting. The staff were lovely but the room itself was appalling. Ill add photos to show my experience.  The carpet from the lift to the room was dated granted it get walked on daily but there is no need to let it get that bad. We walked into the room looked ok basic but when we looked down at the carpet we couldn't believe our eyes. I was afraid to walk in my bare feet. Stains everywhere. The counter top under the tv was all stained like tea was splashed on it or somethin even the walls in the toilet were the same. The brown pillow in one the pictures smelled so bad i doubt it has been changed in months. I slept with no pillows as it was dreadful. The bathroom shower head i doubt has ever been cleaned the scum on it was shocking along with the mould on the bath surround.  The window didnt close properly and we had a draft. Also in the pictures see the mould and dirt on the windows. The location was definitely not central. It was beside the train station which was handy if you were to use it. We had a 20/25 minute walk to the main centre were the Christmas markets were. The location of the hotel was definitely not inviting at night so we made sure to get a taxi back as it was definitely not safe to walk back. As for our last day if 2 we tried to relax and have a lie on 10am a knock on the door the cleaning staff we said no thanks. We had the do not disturb sign on the door from the evening before. 10.30 she knocked again same thing my boyfriend went to the door. 11am i was walkin into the shower and THE CLEANING LADY WALKED STRAIGHT INTO OUR ROOM.NO KNOCK NOTHING. Check out was 12 noon. I have to say im highly annoyed as it was suppose to b a break away for myself and boyfriend which turned into an awful experience. less

We stayed here on 30/11/18 was supposed to be for 3 nights but only managed one . When we arrived the chap on reception wasn’t very nice at all and got us a room on the 2nd floor and when we got there you couldn’t close the window and freezing cold day . So we went out till another room became available and we went to the 5th floor , rooms are grubby and tired . It was only that evening we went to put the heat on and it didn’t work !!! Called reception and was told she knew it wasn’t working and come down and get a heater from reception, not a very nice girl at all . Needless to say we didn’t stay . The hotel is in a bad part of the city , not very safe at night . If you want a nice hotel stay stay away from here 😡😡😡 less