Best Western Chiswick Palace & Suites

The room was a bit small for four people, but we managed. Everything was clean and comfortable and the staff was very nice. Breakfast was good, although I hoped for a wider choice. Very nice building. less

We have stayed in many Best Westerns but this one was, to put it frankly, poor. On check in the receptionist wasn’t particularly welcoming. We had booked a family room as we were attending a wedding, so we only needed the room for sleeping in, but you could not swing a cat in it, particularly in the bathroom. There was nowhere for us to hang our towels once used, so we ended up with them draped over all the doors. The room should be a double room with a bigger bathroom, not a family room. One of the single mattresses was dipping in the middle . The floor was not clean and it looked as though it had not been vacuumed by the side of the bed for a long time. Probably the worst thing was that as the room was situated on the lower ground floor, both mornings we were woken up by people thumping about above us from 5 am, getting the breakfast service ready. The room had a tiny window at street level meaning very little natural light. less

We stayed here last evening, the staff were helpful regarding parking and at the check in process, however the only coffee available was from a machine in the reception area, although free it was also tasteless, even if having to pay for a decent coffee it would have been worth while. The room was ok, small but clean we reserved a room with a King Size bed, but only to find out annoyingly it was 2 single almost connected together, and again needless to say where the join was it was uncomfortable. We had room 110 and somewhere either in the hotel or maybe close, loud music was annoyingly being played, when asking the reception staff, they say they checked and it was not in the hotel, so perhaps ungraded double glazing would be a good investment ? If back in the area, we will be staying in another hotel. less

Very basic hotel. The room was very small despite booking a king size and it was FAR too hot ! Couldn't turn the radiator off. Couldn't open the window further than a few inches. Had to turn the air conditioning on in the end. Didn't sleep all night. The bed was hard and we booked a 'king size' only to find out it was two singles pushed together (single beds are not as long as a king size bed and we are tall people). The duvet was far too small and the pillows were too large and firm. The shower changed temperature when someone, somewhere else turned on a tap. Couldn't turn the lights around the mirror off - so light on all night. Breakfast - no dedicated restaurant – a few tables and chairs set up in the foyer and overflowed into a small conservatory. People waiting for tables. - no provision for vegetarians, even though I rang a week before our stay before to ask, just had to choose appropriate items from limited buffet, which ran out quickly. How difficult is it to keep some vegetarian sausages in the freezer ? Breakfast was chaotic – not many tables, all very cramped and buffet ran out quickly – people were standing waiting for food. Breakfast was served between 7 and 10am. At 10.08am the staff were vacuuming the floor and in the process scraping the legs of the tables and chairs on the floor around us, whilst we were still eating breakfast. They then mopped the floor with strong smelling disinfectant whilst we were eating and no word of apology when we complained. In the quest to gobble down our breakfast to get out of this area quickly, we asked if we could sit in a lounge area whilst we ordered and waited for our taxi, only to be told there was no lounge only a sofa in the hallway. The only good thing that I can say is that the staff on reception when we arrived were very helpful and friendly, the towels were big enough to wrap around you and the scrambled eggs were lovely. However overall it was not a good experience and we will not stay there again, less

As other people have pointed out this is a excellent hotel with friendly staff in a great location in west london. I stay here a lot...However its quirk is that owing to it being several properties joined together plus a couple of annexes the rooms are of greatly varying size. A couple in the annex are huge and likewise a couple in the same building basement are small to put it mildly. Ringing to ask for a large room away from the main road pays dividends. Also the parking at the rear of the hotel has a very tight entrance which requires caution and confidence to navigate, paint scrapes tell their own story. less