Best Western Chiswick Palace & Suites

My wife and I stayed in this hotel from 17 to 20 May 2019. We stayed there last year. It is very nice hotel. This time we had breakfast which was very good. Staff are all very friendly and helpful. The only downside this time was we were in room 505 which was in basement and does have very small window but does not look out on anything other than roof fixtures. The bathroom is very small (sitting on toilet my right knee was right up against door frame and when you come out of shower you need to come into the room to dry your back. I am only 5 feet 11 inches and slim) Would come back to this hotel but would not have basement room. Don't know if they put us here as we had to cancel in December 2018 and move to May 2019 as I was in hospital. We still had to pay money for the change. less

Arrived to be given a basement room with walls blistering and paint peeling from the wall, the receptionist was very helpful and offered us another room. This one had a double bed against the wall so to go to the loo in the night it was a climb over as the dressing table was at the foot of the bed. We felt we had been moved once so couldn't complain again. Both rooms had badly stained carpets. Staff were helpful, we were just very disappointed less

Immaculate and well maintained. Parking. Convenient for local shops/restaurants and close to tube station. Rooms are modern and bright, with a range of facilities right up to fully self-contained. Very convenient for Chiswick and SouthWest London. less

We stay at this hotel every time we come to London which is usually 2 or 3 times a year. Very welcoming staff always feel at home. Rooms spotless. Breakfast is great. Very relaxed atmosphere and always someone on reception to help you if you need it. less

We keep returning the the Chiswick Palace and Suits. We find the location is just right for us, and the Hotel facilities are clean and comfortable. The staff are always extremely courteous and professional. less