unusual but good
plenty of parking accessed by a very narrow entrance portal. was directed to the house next door which is kind of split up into apartment style rooms, but they were quiet and out of the way of everyon... more
plenty of parking accessed by a very narrow entrance portal. was directed to the house next door which is kind of split up into apartment style rooms, but they were quiet and out of the way of everyone. no evening meals available. room was on the ground floor, with an odd layout, as soon as you open the door you have a step or 2 to climb, and the room was technically a family room with 2 singles and a double, but a family would be falling over each other. the bathroom was a joke, honestly as small as a caravan washroom, surely could have been designed better? breakfast was ok, check in/out ok, staff did not speak English as a first language so a little difficult communicating at times. less
denzilr56, General Manager at Best Western Chiswick Palace & Suites, responded to this review
Dear Guest,
Whilst we appreciate constructive feedback as an opportunity to address any shortcomings, I also would like to take this opportunity to address some of your views.
1. We have advertised as offering bed and breakfast with a limited bar facility - you had a choice to choose our facility against one of our competitors who offered restaurant food including room service. I struggle to understand why you would make reference about evening meals.
2. As the manager, I am proud to state that all our staff could communicate in English very effectively, even though English may not be there first language.