Best Western Chiswick Palace & Suites

I don't know where to start regarding my stay in this dreadful hotel. Dreadful because of the staff who just couldn't give a damn. First of all, we had booked a suite with a double bed and 2 single beds. Instead we were given a room with 2 double beds. The room was so cramped, we just couldn't move. They wouldn't give us the room we booked as they were fully booked! Every single key card we were given worked once, and then had to be reprogrammed. The lock on the bathroom door broke, and we couldn't get into the bathroom at 02.00. We went to report at reception that we couldn't use the bathroom, and we were told that as it was Sunday, they couldn't call anyone out to fix it. A 100 room hotel doesn't have a handyman on 24 hour call????? We insisted that they call someone, which they eventually did. We had gone back to our room, when the handyman came and we asked him to wait until we had finished in our room. He told us that he had to fix the door now as he "had come in especially to fix the lock"! We later found out that there was a handyman who lived on the hotel premises!?! We also had problems connecting to the wifi. Breakfast was dreadful with little choice. The staff didn't come and clear dirty plates, and worst of all was one of the staff members helping herself to a danish pastry, and eating it with her, fingers in the dining room while chatting to the other staff less

Nice room but a lot of traffic outside the window. The TV and the aircondition did not work but they changed batteries so the TV worked. STONE HARD beds! We could not sleep much the first two nights and during the days our bodys hurt and we were tired. We had payed a lot of money for a nice vacation but this was partly destroyed because of the beds. Even though I complained nothing happened. Newly renovated and nice bathroom. The staff were not very helpful or friendly, they just did their job and nothing more. I found a very very drunk man outside on the street but the night staff "could not call the police".... The breakfast was ok but nothing special. Not much to choose from and very ordinary. less

A very good, clean, friendly hotel at a very reasonable price, reasonable for London that is. The breakfast was very good. The receptionist on arrival was very helpful. Good free wifi. At breakfast there were a wide range of tourists with kids who looked very happy. Will be back. less

A really good choice for a night in town. Great location, clean and modern rooms. (Looks a bit average from outside). Good value breakfast. Couldn’t fault it for the price paid. Glad I booked it and I will be back! less

What an excellent place to stay.room was a suite and was very clean and very comfortable. The breakfast choices were good to.full english or continental was available. There was free parking.only down side was the entrance to the car park which is on a busy junction. I would recommend this accommodation. less