Best Western Chiswick Palace & Suites

All the staff at this great Best Western Palace Hotel are fantastic, friendly, helpful and all smiles.the hotel is clean and well managed. It is very well located to the cafes and restaurants in Chiswick as well as a nice comfortable walk to the tube. It is highly recommended and certainly worth a try. less

We also booked 2 nights and didn’t need the second night ,on our email it said cancel with in 48 hours notice!!! Also told the email was a mistake and no refunds !! So I phoned the Best Western help line and he cancelled the booking and did me a single night The hotel phoned me in a big strop to say I don’t know how you did that well turns out it was a flexible booking and could be cancelled. I was also changed for parking......they don’t charge they told me at the front desk for parking something fishy there !!! Did not have breakfast as Gails looked way more exciting. So beware of booking direct it does not pay ! Room clean but very noisy and compact Room 123 faces the road a very nasty experience in all ! less

Don’t be fooled by word Palace in the title , nor by the pictures if you’re booking a double room. The pictures are of the king size . The double room is tiny and would be very cramped for 2 people. £126.00 for a mid week November night for one, is very expensive. The hotel is very very noisy in spite of asking for a quiet room. You can hear everything next door. I appreciate it’s a converted building. The positives are overall cleanliness and courtesy drinks machine in reception plus reception staff were polite. Good shower Breakfast was a good range but very disconcerting having two members of staff either walking around me and seemingly constantly looking over at me . I felt I had done something wrong ! Couldn’t wait to get out of there less

Travelling for Business I usually stay in BW Chiswick Palace and Suites as it is located most convenient to my office and London transport conncetions in general (bus, tube). Extremely friendly staff and perfectly functional equipment for working in your room .. and for sleeping well. Perfectly clean bathroom, free coffee/tea and very good bed. less

I stayed here for two nights as it was very convenient for work. So perfect location for me. Friendly staff. I booked a single room so it was outside of the main building, which meant a walk outside to get to a room that was in a basement location. Not ideal as it didn't describe it that way in the booking, but actually it was very comfortable and felt secure. I didn't try breakfast so I can't comment on that. less