It is still good on my 2nd repeat visit in 2018, now has one more lift...
17/06/2018 PKWSingapore, Singapore
I have stayed in this hotel 3 times, since 2017 and on different floor each time, the quality of the service has been consistent. But the hotel needs to watch out for its housekeeping maintenance insp... more
I have stayed in this hotel 3 times, since 2017 and on different floor each time, the quality of the service has been consistent. But the hotel needs to watch out for its housekeeping maintenance inspection as this time round the shower in the bathroom lacks and should have been noticed by the daily room service crew. Notwithstanding this, as soon as I registered the issue with the front desk in the evening, the repair was done in the following day before I returned to the hotel in the early afternoon.
Apart from this, I must say this hotel is probably still most value for money, given its rather central location at 17th Street, between Chinatown (up from 9th street) and the Downtown areas (up to 32st street) where lots of good food venues such as the Rangoon Tea House and Golden Duck Restaurant are located. less
The M, The Management at Best Western Chinatown Hotel, responded to this review
Thank you very much for your continuous support to our Best Western Chinatown hotel and taking the time to share your experiences.
We are delighted to learn that you had a pleasant and comfortable stay this time too; enjoyed the hotel’s facilities and quality service of our staffs. It is our goal to meet and exceed our guests’ expectations. We are truly sorry for the issue of shower in the bathroom. Certainly, we have already added one more lift for our guests’ convenience. We highly appreciate your recommendation.
PKWSingapore, it is our great pleasure to have you as our valued guest and we look forward to welcoming you back.