Best Western Chilworth Manor Hotel

Wasnt advised they were having a school prom in the hotel, this happened 15 yards outside my room so thumping base sounds all night. Fire door by my room was banged constantly till gone midnight and the draght made my room cold. Bugs in the room bit me and could be seen running around the floor. Bath had black mold in places. I have disabilities yet was sent to park down a gravel path as the prom goers needed to have the main carpark reserved for them. Finally the doors banging started again at 5am less

Was told my 2 separate people that the gym didn't open till 8am, which I thought sounded late to open (Both on reception and when I called down to the leisure centre to check)- so I didn't go.... turned out on check out it opened at 6.30am. No lift, which wasn't clear at time of booking- I have a bad back and was offered no help with luggage. For the money paid I would expect an option of room service and restaurant was booked until late. less

Rooms very dated, entrance is lovely and modern however rooms aren't. Beds are uncomfortable, I think the mattress must be about 20 years old. Rock solid on the outside and dipped severely in the middle. We arrived to find news there was a wedding disco till 1am right outside our room so needless to say we didn't get much sleep. It would have been nice to have been told about this before we arrived. No other rooms available to move to however when you look at the layout none of them are far from the wedding venue. Facilities in the room, kettle, hairdryer and iron are all decent. Shower was very poor, although warm it wasn't much more than a trickle. Only shampoo and soap was provided. Restaurant was overpriced for bland food, we stopped at a 4 star hotel the following night and despite being cheaper the food was better quality. The bar area was over run with rowdy wedding guests when we wanted to enjoy a nice quiet night away. less

Old-school hotel in a lovely setting and outlook and excellent staff. Pool a nice bonus. Rooms are spacious and comfortable, although the floors arr very creaky lol. Food dreadful. The menu looks great but the "confit" duck is not confit and I have never had such a poor representation. The "roast" potatoes were flacid and pale and the whole lot seemed like it was cooked or heated in the microwave. The "jus" was a watery, tasteless dribble. Starters just about ok but I think the menu is too ambitious for the capabilities of the chefs. I asked if there was a dairy-free alternative to the ice cream to have with the sticky toffee pudding, but, alas, the notion of dairy-free or vegan seems to have passed by this place. As the toffee sauce contains double cream so I basically had a very dry piece of cake. Truly awful. Overall a nice hotel but dreadful restaurant food. Be aware that the hotel hosts a lot of wedding and other events. less

We stayed here as part of a peppa pig world deal. The hotel was immaculate on entry, the grounds and staff were lovely too. The breakfast was brilliant, plenty of choice. Cereal, toast, pastries, cooked breakfast, yoghurt and fresh fruit. The room was a little tired but was fine for one night, the bed for our daughter was pretty hard so we were lucky she’s very light and wouldn’t have felt the frame. We would definitely recommend this hotel. less