This review refers to the Restaurant
12/12/2018 MarmiteHampshire_UK, Hampshire, UK
Six people booked for a pre Xmas lunch in early December. Having been before and been relatively happy we were totally surprised at how bad it was. There was no atmosphere in the room, no music, and... more
Six people booked for a pre Xmas lunch in early December. Having been before and been relatively happy we were totally surprised at how bad it was. There was no atmosphere in the room, no music, and the meal was very poor. The crayfish salad had too much Marie Rose sauce, the main course of lamb was very fatty and badly carved and presented although the beef was good. We thought some of the vegetables were frozen not fresh. The carrots were cut in huge unmanageable chunks and the whole plate of food looked as if it had been thrown together. The dessert was pleasant but much too big as I personally had chosen a child's portion. Both the main and the dessert were the regular size - not what I had pre-ordered and wanted. less
NC171, General Manager at Best Western Chilworth Manor Hotel, responded to this review
I am sorry to see that you were disappointed following your recent visit for a Christmas lunch, we have been receiving some very positive feedback from the many guests who have been celebrating Christmas with us this December and I am truly sorry to see that your experience fell short of expectation.
I would welcome the opportunity of discussing this with you personally so that we may have the opportunity of restoring your faith, to this end please do contact me directly here at the hotel on email@example.com.
Nathan Chart - General Manager