Best Western Chilworth Manor Hotel

Stayed here with 5 friends on 18th/19th January for a spa break celebrating a birthday and a friend visiting from Australia. Still waiting for a response from management regarding our complaints! First of all, one of the beauty couches collapsed during my friend’s treatments! She was injured and no first aid was offered and no accident form was done. We were booked for dinner at 8pm and ordered drinks and dinner - we had to wait an hour for the drinks and 90 minutes for our food. The food was awful and bland, my satay curry had no taste and was like a jar sauce. My warm brownie came out cold! We waited a further half hour for our second round of drinks. Staff did not care about the wait and had a flippant attitude. When we complained the next morning (when Management were back!) I was told by Jamie that I’d get a response from the Operations Manager. I’m still waiting! We did get our drinks refunded, which helped. But our celebratory weekend was ruined. Do not stay here. less

My husband and I took my mother-in-law for a birthday treat-spa treatment, hotel stay with 3 course dinner and breakfast included. The spa was fine but some of the staff definitely had better efficiency and people skills than others (buck up males!). The pool was a good size and temperature and there was also a sauna, steam room and whirlpool with plenty of chairs and loungers when I visited. In the hotel, room 105 has side views of the gardens and the rooms were clean, warm and comfortable with everything you could need at hand. I particularly liked the full-sized cups and generous sized toiletries. The menu for the evening meal had a good variety and was all tasty, generous and nicely presented. Our waitress, Emily, was lovely, very knowledgeable, professional and fun, thank you! The gardens were lovely, much bigger than the photos show, with lots of different pathways to explore. The pond area had daffodils, crocuses and snowdrops all blooming around it when we went. I can imagine it would be a beautiful spot to have afternoon tea or hold a wedding reception when the weather is warmer. less

We stayed at Chilworth Manor for two nights for our 20 year anniversary. We had a wonderful stay. We received a very warm and friendly welcome from Jo, who recommended nearby places to visit while we were there. Our room, number 19, was very spacious, clean and comfortable. There were building works happening but it was discreet and we hardly heard any noise from it. The restaurant was in a temporary location due to the works but the staff worked hard and service was to a high standard. We needed gluten free meal options and the staff were helpful and knowledgeable regarding what would be suitable, there were plenty of gluten free choices, even on the desert menu, which is unusual in a lot of places. We didn't get chance to explore the grounds but would love to come back in the spring or summer months when we are told the gardens are very impressive and when the refurbishment is finished. less

We stayed at the hotel as a family member was at Southampton hospital. The staff were amazing, so compassion yet professional. For a major chain the staff run it like a small family business. The hotel is beautiful. Food fantastic. Adriana, Sheila and Bob are a credit to the hotel, thank you so much to you all. less

A very comfortable and friendly hotel with a good restaurant and bar. We sat by the fire during Storm Ciara and relaxed with afternoon tea, rounding off the day with a well prepared meal. The next day we were able to get some good walking in both the grounds and the local area. An ideal way to spend time with family in great surroundings. less