Best Western Chilworth Manor Hotel

Overall the hotel is in a lovely location and well placed for touring the area. The staff were friendly and polite. The room was clean and comfortable although a pretty bog standard room nothing special. We stayed for three nights bed/breakfast/dinner. The food at both breakfast and dinner was of a high quality. We didn’t use the spa or pool but they looked fine and enjoyable. The breakfast choices were great and plentiful. The cleanliness and service was overall excellent. We were there three nights, on the second morning there were a vast number of guests from a wedding the previous day. The restaurant just couldn’t cope, there were long queues for breakfast. I asked for a table near the window as I can’t bear crowds especially as we had chosen this weekend as a quiet restful weekend - we were not told that there would be a wedding there that weekend, if we had been told we would have had the option to decide to go another weekend - they couldn’t find us a quieter table - I can understand that the harassed staff were just trying to get people seated. This ended up with us being placed at a table right by the biggest queue ever and my chair constantly knocked - not purposely but by the sheer numbers scrambling to get breakfast. I have never had such a stressful meal. We had to leave it in the end and buy a breakfast in Winchester it was so appalling. For this reason I would not come back again. On the hotel survey I haven’t given a breakfast experience a rating because the other two breakfasts were fine and on the first and third morning I did speak to the staff about the middle horrendous breakfast and of course they were apologetic and we did have a nice table that morning. It was not the waiting staff at fault but not well thought through planning and management. This is such a shame as over all I would highly recommend a stay hear as it is central to lots of places to visit. IT SEEMS THAT THE SURVEY WILL NOT LET ME NOT GIVE A RATING so I unfortunately can only give a 1 even though this does not reflect my views on the overall time spent in the restaurant for breakfast and dinner for three days. But that second day at breakfast was so horrendous I still feel the stress I felt that morning then whilst writing this review I would certainly tell people to check if there is a wedding taking place. There wasn’t any other problem with the wedding. The restaurant can’t cope with those numbers. The hotel lounge/ bar is very big with plenty of comfortable chairs/WiFi and while we were there we didn’t have a problem finding somewhere to sit . It has a big fire which gave a comfortable cosy feeling. The staff we always pleasant efficient and helpful. So everything was perfect except no one noticed one important detail and this was, which I hope the management will take on board. We were there in March and every single door was open which meant everything was spoiled because it was cold and there was drafts coming from all angles. What a shame.☹️ Apart from every big door being left open arriving guests could push back and leave the hotel entrance doors open Brrrrrrrr☹️ less

Reception desk staff were very friendly, attentive and welcoming! Beds were comfortable, room was basic modern-ish, large TV, heating to your liking, bathroom clean and spacious (plenty of towels). Breakfast was lovely, and a wide variety of choice. Location is beautiful, and the driveway leading up to Manor House was beautiful. I'd come here again as it was very good for money and family friendly! Only thing I'd say for feedback is I saw 3 cleaning ladies all eating whilst cleaning rooms, which I think they could have at least waited til behind a closed door! Slightly unprofessional, considering the type of establishment this seems to be. It's not good for guests to see staff stuffing their faces on the job. Nonetheless, this doesn't affect my rating because I can put that aside as it was a lovely stay. less

Back once again for work. I do like staying here. In short, clean, comfortable, quiet, with nice staff and although it’s not in the luxury end of the market, the setting is rather grand. This time I had a chance to explore the spectacular grounds and use the excellent gym. Dinner was actually the best I’ve ever had here, a great improvement on last time, plus breakfast was decent. I’ll be back. less

A short weekend stay as a change of scenery and space. Having booked online, from the moment we arrived each staff member we spoke to could not have been more curteous or accommodating, a grand building with interesting nooks & crannies its well worth a look around, as are the grounds with a nice terrace and small pond. The resteraunt staff, especially the manager, just made everyone feel at ease with nothing being too much for them. Thank you less

All staff were pleasant, helpful and helped in creating a magical weekend. Our only minor quibbles were that the pillows were too firm for our taste and the lift broke down during our stay. However this was only a minor irritation and just one of those things; reception assisted promptly in arranging porterage of our baggage. less