Best Western Chilworth Manor Hotel

We recently stayed at the hotel and used the spa and had a massage. This was a package deal with Spa Breaks. It was exceptional value as we also had dinner and breakfast. The hotel was busy and the staff were very friendly and helpful. Dinner and breakfast were excellent. The hotel is set in lovely grounds and we would certainly visit again. less

I grew up in the Southampton area and always heard good things about this hotel, so when I was back in the area for business (I don't live nearby any more), I thought I would check it out. Check-in was relatively smooth, there was someone else being trained by the colleague who helped me but that was fine. Asked if I wanted breakfast the following morning, it would be £10 if I booked that evening or £14.95 if I wanted it on the day. I opted against the breakfast and tried to find my room. I was put on the first floor, in the furthest room away from the loft as possible! The lift itself is quite old and rickety. I needed to use it though as I had a relatively heavy suitcase. When I got into the room, it was ok-and clean enough apart from the drain in the shower which looked a bit clogged up. The decor and style is very old fashioned though. Plus, light was streaming through the windows, when the curtains were shut! Also it was quite noisy. I was right at the end of the hotel next to a road, which wasn't too busy but you could hear vehicles going up and down. Plus, I could hear people in the other nearby rooms coughing, taking even. Luckily I had my earplugs and my eye mask, otherwise I don't think I would have slept very well at all. I had room service a couple of times which was ok. The food was very expensive though and not great quality. Also I'm pretty sure I even ended up paying more for it than it said on the menu. I had a much better and cheaper meal in London last night than at this hotel! £16 for a butter curry which looked like it had just been microwaved is pretty bad. The shower took a long time to drain and I actually had a pool of water riding around my ankles by the time I finished. The staff were polite though and helpful, which is pretty much all the positive things that I am say about this experience. I won't be staying here again, for business or pleasure. Its a real shame but I think it needs a lot of updating, a complete overhaul in the menu and food department and also, there is no children's menu, so I have no idea what they eat if they stay here! Plus, ubers are difficult to get out this way as well. In such a competitive market, this just doesn't come close to cutting it for me. Sorry but I was very disappointed. less

Room 11 was beautifully decorated, the bed was comfy but the room was accessible from the first floor lobby area which leads to two halls either side of the room, when guests come up the stairs and access those doors they bang each time, we couldn’t sleep, every time you nod off a bang wakes you up. When I spoke to reception and told them we simply couldn’t sleep and checked out 4 hrs after checking in we were not even offered an alternative room or even a partial refund. Very disappointed as it looked like such a lovely place less

Super weekend break. The Hotel, staff and the food were excellent. Weather wasn’t great but it didn’t matter, as we were well looked after. We will definitely return in fact looking to book again asap less

We had an amazing time at the fathers day event today! Great prices really lovely staff especially Katie!! We were very impressed and my son loved everything there! The stormtroopers were fantastic and a lovely bbq! less