The breakfast was severely lacking as compared to the Best Western I stayed at in Indiana in April. They had hot food (eggs & meat) available and items to microwave as well as cereal, yogurt and oatmeal and fresh, hot coffee. In Whittington, days before we arrived at your location, they served yogurt, oatmeal and cereal with real milk out of a jug and freshly made coffee. They also had sweet rolls and fruit. In Chester, it was a bag with three types of granola bars. That’s a disappointment.
I’m not a TV watcher, but my husband is. Both times he turned it on, it was channel after channel of a snowy screen. He called the front desk each time and someone came up. The first time, the woman just kept looking for channels and found a couple. The second day, another woman had to run a download in order to reprogram the TV. She was really trying and explained you’ve gone to a different service. We left to grab dinner and my husband had to do the same thing when he turned it on again. You might want to think of returning to your prior cable provider.
The “flowers” in the pots nearest to the road at your location that should be a welcome to guests are a tattered, disintegrating site to see. Those nearest the hotel entrance are faded and showing their age, too. Please show some pride in your property and make some improvements.
No discount for meals at Reid’s Harvest House anymore. Pool remains closed for a second year while plenty of pools across the country are open.
If the service doesn’t improve, you need to lower your rates significantly. I do not feel we got our money’s worth. My cousins said they will likely not stay there again. We had all used your hotel in Chester for years. Now we may not. less
Jessie Patel, General Manager at Best Western Chester Hotel, responded to this review
We regret the inconvenience you had during your stay.