a two only because I have never seen a one
20/03/2019 mike m, Escondido, California
ask yourself before you stay, no greeting for Rewards, paid cash with no receipt, I had to ask, computer keyboard some keys were inop, and after being asleep was woken up to move my car, from where it... more
ask yourself before you stay, no greeting for Rewards, paid cash with no receipt, I had to ask, computer keyboard some keys were inop, and after being asleep was woken up to move my car, from where it was parked for over 6 hours, no signs or curbs said it was a loading zone and some dumpy red headed woman was calling the police,then changed her mind, if a Greg answers the phone hang up, he woke me and never said who he was, the manage who checked me in was nice and saw where I parked, if you want a ice room with loud traffic,and a clock that doesn't work, Greg would tell maintenance man the next day, and if sausage floating in grease turns you on, this place is a must see, maybe the worst BW ever! BTW nice rooms and good cable selection.. less
Sarah R, Manager at Best Western Chambersburg, responded to this review
Thank you for taking the time to fill out the survey about your recent stay with us. On behalf of myself I am sorry we did not meet your expectations. I did see where you were parked when you checked in. However, I also said you could park in the parking lot. Since I was leaving, and you were on the computer as soon as you checked in I thought you had all intentions of moving your car. This could have been a simple fix with out everyone blowing it out of proportion and I am very sorry that the staff handled the situation as they did. I hope you consider giving us a second chance in the future.