I am a loyal Best Western customer. Have been for over ten years. Have very little problems at their hotels, but this one was different. Our first clue - dead ants all over the window sill. Hundreds of dead ants. Black piles littering the sill. I am glad the hotel took the initiative to kill the pests, just wish they would have finished the work and cleaned them up. It was late, we were tired, and just wanted sleep. So we did not request a room change. The ants were dead, afterall, and wouldn't bother us. Next up - the thin walls. While trying to fall asleep, we heard the television next door to us. Shortly after, we discovered the room on the other side was hosting some boisterous and giggling teenage girls. The walls in this hotel are paper thin. Seriously. You can hear so much of what goes on in your neighbor's room. On a plus note, I called the front desk at 11:00 pm to complain about the noise and they did take care of it. Both rooms became quiet. When entering the hotel we had to walk through a cloud of cigarette smoke. Other customers were standing right at the main doors smoking, not making for a warm welcome. Finally, we were greeted at the front desk by the attendent on her cell phone. She was texting someone. After a few moments, she looked up and asked us to wait a minute. She continued to text and then checked us in. It was only about a two minute wait, but definitely not putting the customer first. Simply too many problems with this hotel. less
Sarah R, Manager at Best Western Chambersburg, responded to this review
Thank you for staying with us and taking the time to fill out the survey. We apologize for all the disruptions you had during your stay, and hope you will give us another chance.