21/06/2018 dotdanarbo, Valley Bend, West Virginia
We stay in the Chambersburg area quite often and decided to give your location a try. First issue, check in time is 2pm, we arrived at 3:15pm, room not ready. Did some sightseeing, returned around 8pm... more
We stay in the Chambersburg area quite often and decided to give your location a try. First issue, check in time is 2pm, we arrived at 3:15pm, room not ready. Did some sightseeing, returned around 8pm. Room was nice upon entrance, king room with a whirlpool, clean. Next issue, toilet won’t flush completely, maybe just a one time thing, go to bed. Third issue, next morning 7am someone is weedeating at our room window!!! Toilet still isn’t flushing properly or at all! Report this to the front desk just to be told to wait for the manager to come in at 9am! Called customer service for BW to no avail and still waiting for a call back from the manager at the Chambersburg PA BW location. Very disappointed with Best Western!!! Unacceptable in all ways!!! less
Sarah R, Front Office Manager at Best Western Chambersburg, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.