Best Western Chambersburg

I am a loyal Best Western customer. Have been for over ten years. Have very little problems at their hotels, but this one was different. Our first clue - dead ants all over the window sill. Hundreds of dead ants. Black piles littering the sill. I am glad the hotel took the initiative to kill the pests, just wish they would have finished the work and cleaned them up. It was late, we were tired, and just wanted sleep. So we did not request a room change. The ants were dead, afterall, and wouldn't bother us. Next up - the thin walls. While trying to fall asleep, we heard the television next door to us. Shortly after, we discovered the room on the other side was hosting some boisterous and giggling teenage girls. The walls in this hotel are paper thin. Seriously. You can hear so much of what goes on in your neighbor's room. On a plus note, I called the front desk at 11:00 pm to complain about the noise and they did take care of it. Both rooms became quiet. When entering the hotel we had to walk through a cloud of cigarette smoke. Other customers were standing right at the main doors smoking, not making for a warm welcome. Finally, we were greeted at the front desk by the attendent on her cell phone. She was texting someone. After a few moments, she looked up and asked us to wait a minute. She continued to text and then checked us in. It was only about a two minute wait, but definitely not putting the customer first. Simply too many problems with this hotel. less

Room was very comfortable and clean. I found the staff friendly and helpful and I would definitely recommend this hotel to travelers. The hotel location was close to I- 81. The bagged lunch that was offered to replace the breakfast was much appreciated. . less

Cardboard walls, bring earplugs with you. We did not expect hearing neighbours sneezing at this hotel chain. The rest is the same as any other low class highway environment hotel-motel, ie breakfast, gym, etc less

A great place to stay if you are travelling with a pet. Nice grass area to walk your dog. The smell of curry just about knocked us over in the hallway and smell started to come into our room. Nice fellow at the front desk gave me a can of air freshener. Owners live there. Room was comfortable and clean, little older and needing Reno soon. less

I always look for a Best Western on my trips. They are always clean and well maintained. This particular hotel did not let me down. Receptionist was nice and helpful. Got me checked in quickly and with a smile even though it was late. Other hotels often are tired looking and get irritated when you pop in after 11pm or so. She was all smiles and well rested. Thank you! less