Best Western Chambersburg

On the 12th night of our current road trip we drove late and pulled in to this motel. The desk clerk was OK, and the room was OK. The TV didn't work, but it was late so it wasn't a big deal. In the morning, we couldn't get the TV fixed, so no news and weather for this day. Then we went to the breakfast room and head-on into disaster! The breakfast closed at 9 a.m., and we were there only about eight minutes early. There was very little food available, and a surly server told us we were too late! She even lied about the time, saying the clock was slow and it was after nine when the clock was actually a few minutes fast!!! No breakfast today either. I paid for TV and breakfast, but got cheated. This place desperately needs a manager. less

Stayed here earlier this week. First, be sure to check where the ice machine is located in relation to your room, because if you're in room 136 you will be hearing it ALL night because it's 3 feet away and people use it at all hours. Additionally, this hotel allows people to take their ice buckets and drink alcohol and play loud music the parking lot like they're throwing a party between 12 am and 5am on a weeknight. Further, the front desk staff is incredibly rude and when you inquire about the noise or an issue they make no apologies or attempts to resolve it. Lastly , there were white hardened stains on the handles of the couch and all over the rug . Take that for what you will. I got no sleep and ended up having to take a nap in my car at 5 am to be somewhat coherent for the business I was in town for. This was honestly the most repulsive and disrespectful hotel I've been to in my life and I would advise you to sleep in your car (as I had to) because it's better than staying here , and at least that's free. less

We had a wonderful stay at the Best Western in Chambersburg when we gathered for my son's wedding. The staff went above and beyond helping out of state travelers with supplies and directions to amenities in the area. less

This is not a bad hotel - it's clean and comfortable, good location and very good prices. I stay here often. But sometimes the service is just awful. I arrived in the evening early this week after a long drive in the rain, and the receptionist announced that she had my reservation, and I had to pay. I showed her the confirmation I had that it was a paid reservation. That did not matter; she needed some number from the booking agency to enter in her system to reflect that a payment had been made and she couldn't find it. She decided that, because the agency I'd booked with had not paid the hotel, I had to call someone there to get this straightened out for her. I was in no mood for that, and suggested that she call the booking agency and find out why my payment hadn't been processed to the hotel. Reluctantly, she did call and from what I heard from one side of that call, this was something she could have easily resolved on her end by going to their website (the hotel part, not what the guests see) - it was all right there. The person on the phone walked her through the process and got this resolved. Why wasn't that receptionist trained on how to check reservations, especially if it says its a PAID reservation and she doesn't see how her property is getting its money? And to tell a tired guest standing in the lobby who had that PAID reservation to call the booking agency to get this resolved for her? Seriously? less

A good Best Western. Clean room, Lots of room in the bathroom. Close to good places to eat. they are very close to the local Harley Dealer ( if your a Harley rider). The cable in this best western was the best of our entire ride, we stayed at 6 BW on our trip. less