Best Western Chambersburg

I stayed here twice. out. My first stay I would give it a 1 star. The second stay I would give it a 2 star. Was not much better! My first stay I walked in and the hotel immediately smelled of curry and terrible food in the lobby and hallways. It is all one floor hotel. My room was very nice but the TV and internet did not work. When I called the front desk the older female sighed and said for me to try again and follow the directions. I said I couldn't even get to that point. I then got out of my room, walked to the lobby where she was watching TV or something in the corner. I stood at the counter and she CLEARLY saw me and didn't get up until she was "ready" to do so. I am sorry if I am interrupting your TV time. I told her I was not pleased with her attitude and she laughed and turned around and went back to her TV show. The next morning, I came down to breakfast. I only got coffee and a muffin that was wrapped. I did not trust the breakfast since it was during COVID and the Breakfast female person had no mask on, could hear her breathing and coughing, and had no gloves on. NO THANKS. Oh, speaking of that, NONE of the staff had masks on either and there was no sneeze guards to properly social distance. Late at night (Past 11pm) My room was near the outside pool which was open with a HUGE amount of grade school kids and some older parents swimming. I couldnt believe that. Is that social distancing? Every other hotel I have been at the pool area is closed down. I should honestly report the hotel for the breakfast and ignorance for ignoring PA guidelines during COVID. Best Western company should be ashamed of this property. I will NOT be returning. less

Check-In was slow and a little unorganized😳Young lady was new. Checking-Out was easy😃 Breakfast was good for a hotel😃 Room #105 was quite overall even though the walls are a little thin😮Bed was comfortable and room came off clean😃 Plenty of hot water😃Tried to use gym, treadmill mat kept slipping and could not use😡 As a BW Platinum customer this one just fell short in service😕 I admit to being spoiled when they find out I’m a regular BW guest, the customer intimacy just wasn’t there. less

We stayed over the past weekend and had no issues. Shower is nice and hot, breakfast buffet was available, masks were worn at your discretion and it wasn’t crowded. The beds are super comfy and room stayed nice and cool. We have yet to stay in a Best Western and have complaints. The front desk was super knowledgeable and helpful, gave us extra towels when needed! The only downside was that we didn’t get to use the laundry due to the washer eating quarters. All in all a great stay! We are constantly on the go with travel ball, so it’s nice to find a hotel that suits our needs and keeps us comfortable! less

I am a loyal Best Western customer. Have been for over ten years. Have very little problems at their hotels, but this one was different. Our first clue - dead ants all over the window sill. Hundreds of dead ants. Black piles littering the sill. I am glad the hotel took the initiative to kill the pests, just wish they would have finished the work and cleaned them up. It was late, we were tired, and just wanted sleep. So we did not request a room change. The ants were dead, afterall, and wouldn't bother us. Next up - the thin walls. While trying to fall asleep, we heard the television next door to us. Shortly after, we discovered the room on the other side was hosting some boisterous and giggling teenage girls. The walls in this hotel are paper thin. Seriously. You can hear so much of what goes on in your neighbor's room. On a plus note, I called the front desk at 11:00 pm to complain about the noise and they did take care of it. Both rooms became quiet. When entering the hotel we had to walk through a cloud of cigarette smoke. Other customers were standing right at the main doors smoking, not making for a warm welcome. Finally, we were greeted at the front desk by the attendent on her cell phone. She was texting someone. After a few moments, she looked up and asked us to wait a minute. She continued to text and then checked us in. It was only about a two minute wait, but definitely not putting the customer first. Simply too many problems with this hotel. less

Room was very comfortable and clean. I found the staff friendly and helpful and I would definitely recommend this hotel to travelers. The hotel location was close to I- 81. The bagged lunch that was offered to replace the breakfast was much appreciated. . less