Best Western Chambersburg

Great spot to stay on our way to Massachusetts. We were checked in efficiently and everything we needed was in our room. Room was clean. We would use this stop again when travelling from South Carolina. less

This is quite a notch above most of its competition in price/amenities. The room was updated not too far off. The room was clean enough. The pet fee is reasonable. The beds are great, which is hit or miss in lower priced limited service options. Thank you for keeping most of your breakfast running: anyone in that much fear of catching Covid during breakfast should reconsider traveling in the first place. No major issues and a convenient location back onto 81. less

I stayed here twice. out. My first stay I would give it a 1 star. The second stay I would give it a 2 star. Was not much better! My first stay I walked in and the hotel immediately smelled of curry and terrible food in the lobby and hallways. It is all one floor hotel. My room was very nice but the TV and internet did not work. When I called the front desk the older female sighed and said for me to try again and follow the directions. I said I couldn't even get to that point. I then got out of my room, walked to the lobby where she was watching TV or something in the corner. I stood at the counter and she CLEARLY saw me and didn't get up until she was "ready" to do so. I am sorry if I am interrupting your TV time. I told her I was not pleased with her attitude and she laughed and turned around and went back to her TV show. The next morning, I came down to breakfast. I only got coffee and a muffin that was wrapped. I did not trust the breakfast since it was during COVID and the Breakfast female person had no mask on, could hear her breathing and coughing, and had no gloves on. NO THANKS. Oh, speaking of that, NONE of the staff had masks on either and there was no sneeze guards to properly social distance. Late at night (Past 11pm) My room was near the outside pool which was open with a HUGE amount of grade school kids and some older parents swimming. I couldnt believe that. Is that social distancing? Every other hotel I have been at the pool area is closed down. I should honestly report the hotel for the breakfast and ignorance for ignoring PA guidelines during COVID. Best Western company should be ashamed of this property. I will NOT be returning. less

Check-In was slow and a little unorganized😳Young lady was new. Checking-Out was easy😃 Breakfast was good for a hotel😃 Room #105 was quite overall even though the walls are a little thin😮Bed was comfortable and room came off clean😃 Plenty of hot water😃Tried to use gym, treadmill mat kept slipping and could not use😡 As a BW Platinum customer this one just fell short in service😕 I admit to being spoiled when they find out I’m a regular BW guest, the customer intimacy just wasn’t there. less

We stayed over the past weekend and had no issues. Shower is nice and hot, breakfast buffet was available, masks were worn at your discretion and it wasn’t crowded. The beds are super comfy and room stayed nice and cool. We have yet to stay in a Best Western and have complaints. The front desk was super knowledgeable and helpful, gave us extra towels when needed! The only downside was that we didn’t get to use the laundry due to the washer eating quarters. All in all a great stay! We are constantly on the go with travel ball, so it’s nice to find a hotel that suits our needs and keeps us comfortable! less